I have reached out directly to get more details for your client
asks, but here's hopefully some insight if anyone else has similar
questions!
If a client has not had any
SMART/FHIR apps implemented at their site, they may not be aware of the
process. When the client logs an SR ticket, they should select the
solution of "Cerner Ignite APIs for Millennium". The process of
who will log these tickets at the client will vary by each client's
support process.
The
Ignite Management Tooling is available for clients/organizations to
create and manage Groups for Bulk Data requests. This functionality was
released along with the Bulk Data functionality last year, so clients
may not yet be familiar with it.
I'm
not sure what the question is around authorization. If you mean
specifically within client domains vs the public sandbox, that will be
part of the SR work to allowlist your application in their domains. They
will also provide the tenant key necessary for the initial discovery step.
-Aaron (Oracle Cerner)