Banner Health PDF Retrieval Error

[Wesley Flôres]

In our document reference response we have attachments with urls and content-type = application/pdf. When we try to call url it give us the following error:

{

    "resourceType": "OperationOutcome",

        "issue": [

    {

                "severity": "error",

                "code": "not-found",

                "details": {

                    "text": "Resource not found"

            }

    }

    ]

}

For other providers the PDF is being returned as a base 64 encoded string.

Is this due to a provider configuration that is not allowing us to retrieve pdfs even though url is provided in the document reference response?

[Aaron McGinn (Oracle Cerner)]

This is usually due to a missing configuration in the client domain for the report template based on the document type. Can you provide any X-Request-Ids for further investigation?

-Aaron (Oracle Cerner)