Internal 500 error from Cerner sandbox when fetching certain binaries

[Thomas Moulia]

Hello,

I've been experiencing 500 errors when fetching particular binaries:

• Issue Summary: Here is the request that receives a 500:
  

  https://fhir-ehr.sandboxcerner.com/dstu2/0b8a0111-e8e6-4c26-a91c-5069cbc6b1ca/Binary/XR-11371399

• X-Request-Id or CorrelationId:
  

  X-Request-Id: 4dcc28b76af3d32da4bb239691017b31

I'd like to be sure that the problem isn't on our end so any help debugging is welcome.

Thanks,

-Thomas

[Thomas Moulia]

Any updates from the Cerner team?

My company, HealthTensor, is paying for support as a member of the Cerner's App Gallery -- a follow-up here would be much appreciated.

[Jenni Syed (Cerner)]

Hi Thomas,

The example given here looks like it was a timeout. Larger files and documents have a known issue around hitting performance limits, which should vary based on the document you're trying to retrieve. This is a known issue that we're trying to do work to address and make better. Sometimes retrying also works if the document is right on the edge/close to being presented.

Some additional discussion can also be found here: https://groups.google.com/d/msg/cerner-fhir-developers/EUU9RBvduDI/UQuycoGDCQAJ

and

https://groups.google.com/d/msg/cerner-fhir-developers/eY3irE0oDrw/IjZgaH3pDQAJ

Regards,

Jenni

[Thomas Moulia]

Thanks for the heads up Jenni -- good to know what the issue is, and I hope that in the future the 500 can be changed to a more information error code.

Regards,

-Thomas