Can I reschedule via Ignite or need to cancel and rebook?

[Matthew Steer]

Hi, I had a search for previous answers to this question but couldn't find anything. I'm also not conversant enough with Millenium to know whether this is even possible in the platform (i.e. whether this is an Ignite limitation or a Millenium one!).

Can I reschedule an appointment through Ignite? It looks like I can patch the slot in a "proposed" appointment but not in a "booked" appointment. Is there a flow we need to follow, or can we only effectively change an appointment by cancelling the original and booking a new one?

If the answer is cancel-and-rebook, it would also be useful to know whether true reschedule is coming soon or still quite a long way away.

Many thanks

Matt

[Richard Leaf (Cerner)]

Hi Matt - great question!

At this time our Ignite implementation does not support a true reschedule action for a currently booked appointment. 

Some developers have attempted to create their own reschedule workflow by canceling and then booking a new appointment, but when doing so that causes problems with any associated encounters and documentation on the old appointment, so we do not support/recommend doing that.

We are not quite yet aligned to have it on our roadmap, but we're keenly aware of the need.

Richard

Product Manger for Scheduling API

[Matthew Steer]

Thanks Richard, that's invaluable info. It sounds like we'll need to focus on our booking flows rather than rescheduling flows, for the time being.

Matt

Product Manager for Scheduling at DrDoctor!  ; )