Create Facebook Chat Bot

[Gail Elfert]

VisitChatfuel.com and click the Get Started for Free button on the homepage. You will be prompted to log in to your Facebook account and grant Chatfuel permission to access your public profile and email address.

The next step is to create a welcome message that will be shown to your customers when they launch a Messenger chatbot session. This message is extremely important because it tells users what to do and what to expect.

Sometimes a user will ask a question that the Facebook Messenger chatbot cannot answer. When this happens, you will need a default reply to tell them what to do next (email support, reword their question, call your helpdesk, etc.).

The true power of chatbots comes from their use of Artificial Intelligence (AI) to fully understand what your customers are asking. Chatfuel uses keywords to train the AI system, so you will need to give your chatbot some to work with.

Using Chatfuel, you can also carry out Messenger-based marketing activities, like embedding a live chat widget on your website, acquiring users from comments on your Facebook page and sending messages to anyone who has subscribed to your chatbot.

When you connect your Facebook Messenger account to HubSpot, a default instant reply chatflow will be created and enabled in your account. This is the primary chatflow used on your Facebook Messenger page. You can also create additional chatflows and use the direct URLs for these chatflows in your content.

Once your Facebook Messenger account is connected to HubSpot, learn how to respond to incoming messages in your conversations inbox. Only new messages sent after you connected Facebook Messenger to HubSpot will appear in the conversations inbox. If incoming messages aren't appearing in your inbox, make sure HubSpot is set as the primary receiver for Facebook Messenger.

You can only have one primary chatflow for each connected Facebook Messenger account. This is the default chatflow that visitors will see when messaging you. You can, however, create additional instant reply chatflows or bot chatflows and use the direct URLs for these chatflows in your content. Add direct URLs to your CTAs, marketing emails, or website pages so visitors can immediately start a conversation with your team in Messenger.

Your new chatflow will now appear on the Facebook Messenger tab of the chatflows tool. If you add the Messenger URL to your content, when a contact clicks the URL, they'll be brought directly to Messenger where they can start a conversation with your team.

To make one of your new chatflows the primary chatflow that visitors will see when visiting your Facebook Business page, hover over the chatflow, click the More dropdown menu, and select Set as primary.

View-only Seats users do not have access to email, chat, or phone support. If you have multiple HubSpot products, your support options are based on your highest subscription. Learn more about getting help with HubSpot.

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I need help with plugins/ in making application like facebook messenger etc, the intention is not the live chat but to come up with chat between two users, where they can share media content as well.

I am looking to make following:

With automations and intelligent chatbots, you can use Facebook Messenger for business to communicate personally at scale, giving customers the individual attention they need without burning out your team.

You might think of social media primarily as a marketing channel. But customers expect to access customer support on the social channels where they follow and interact with brands. No one wants to look up a customer support email address or phone number when they can simply click a message icon to access your team directly from Facebook.

A one-to-one communications channel like Facebook Messenger offers exceptional opportunities to understand your (potential) customers on an individual level and make product recommendations that serve a specific need at a particular moment in time.

Once someone engages with you on Facebook Messenger, you can also use sponsored messages to continue the conversation later, including following up with upsell or upgrade offers timed to the end of a trial.

And that trust can be earned on reputation alone. In a poll by Facebook, the majority of people who message businesses say that the option helps them feel more confident about a brand. Just knowing messaging is available is enough for some customers.

These responses can be created to help you answer common questions easily. Once you set up FAQs, they will appear as suggested messages for the person to click on. Messenger will then send your automated response to that question.

Ths Facebook Messenger automation allows you to send a private message in response to a comment on a Facebook post that contains specific hashtags. This is a handy way to address comments about a contest or campaign.

We showed you some of the basic built-in Facebook Messenger marketing automations in the last section. To take things to the next level, you can automate whole Facebook Messenger conversations using an intelligent chatbot.

Conversations can come at your from multiple angles on Facebook: Through public comments, @mentions, and Messenger DMs. Sometimes one customer might try all three, as well as sending messages on your other social channels.

The easiest way to manage all of this, especially when working with multiple team members, is to use a unifying tool like Hootsuite Inbox. Inbox centralizes all customer contact in one place, automatically directs queries to the most relevant team member, and connects to your CRM for more effective customer service.

When you connect Facebook Messenger to your CRM using a tool like Hootsuite Inbox, you can also use the details you have on hand to provide the best answers possible with the most relevant context for each contact.

Following a conversation, save relevant notes back to your CRM using the two-way integration in Inbox. This can include apparel sizes, order preferences, or other details that may be useful to have on hand for future chats.

Businesses that reply to messages in a timely manner are awarded with a Very Responsive badge for their Facebook business page. To earn a badge, businesses must have a response time of less than 15 minutes, and a 90% response rate.

People can also see on your Messenger profile how quickly you usually respond to messages. A faster average response time helps build confidence and assures customers they can expect to hear from you soon.

Since people expect a timely response on Messenger, you might lose out on a potential customer if you take too long to reply. Their question may become irrelevant even before that 24-hour window closes.

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