The prevailing wisdom among those who speak of leadership techniques is that one should coach employees rather than manage them. The autocratic approach to leadership seems outdated. But is there a still a place for the one-way leadership model?
One would be hard-pressed these days to find a white paper or blog post that exalts an [...]
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The right add-in can provide helpful features and make existing Office capabilities easier to use. Susan Harkins has rounded up a selection of handy add-ins for various Office applications.
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It's possible to rub someone the wrong way without even realizing it - all because you used the wrong expression at the wrong time. Calvin Sun discusses 10 such expressions and looks at how you can sidestep problems by being careful when you use them.
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The trouble with offshore support can be that you aren't understood. Passing a call from office to office was what I used to call "help desk tennis," passing people from one center to another until they either found a solution or gave up altogether.
I called the help desk a few days ago. My PDA phone [...]
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A new battle is playing out in the Linux desktop arena. See why Jack Wallen believes that today's GNOME has pulled ahead of today's KDE in terms of design, stability, and usability.
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Certain common IT management mistakes can make you less effective, hamper your career advancement, and even jeopardize your job. Executive coach Joey Smith has spent years working with IT management and he put together this list of the mistakes he's seen most often.
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When you take a look at Windows Server 2008, you'll discover big changes - including some legitimate improvements. Justin James outlines a few of the unexpected aspects of the new OS, both good and bad.
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If you've ever been the victim of a trendy, totally ineffective management style, you know how silly and arbitrary those techniques can be. Justin James has seen his share of goofy management philosophies - so he decided to invent a few of his own.
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It's tough enough to be an effective manager when the economy is strong. But making the right decisions, keeping staff focused, and maintaining IT service levels may seem next to impossible when you're managing through an economic crisis. Here are some ideas for keeping yourself and your team afloat.
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