Step 1: You as a user have the read understand on how cCloud works in general so please have read on how cCloud works at
ccloudtv.org/readme.
Step 2: Use the search option to see if there is thread reported by users already.
Step 3: if new issue, Please describe the issue in details such as on what device,Emby version you are using so it can help us troubleshoot the issue better.