FW: Immediate Opening - Tier II Engineers/Tier III Engineers

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Marvin W

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May 16, 2012, 3:32:59 PM5/16/12

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From: Robert M. Harrison [mailto:rhar...@tdcgovsol.net]
Sent: Wednesday, May 16, 2012 11:11 AM
To: marvin....@msn.com
Subject: Immediate Opening – Tier II Engineers/Tier III Engineers

Good Morning,

I just came across your resume and wanted to see if you are in the market for a new position. I currently 21 openings for Tier II and Tier III Engineers working in a Network Operation Center located in Baltimore, MD. I have added the position descriptions for you to review below. Please give me a call so that we can discuss the opportunity at your earliest convenience.

Title: Tier II Engineer (15 openings)

Security Clearance: Background investigation; Public Trust (can begin working while the customer conducts the BI – must have clean background)

Duties & Responsibilities:

Responsible for the monitoring and management of the customer network and are manned 24x7x365. This position reports directly to the Operations Manager; hours are flexible and are determined by the needs of the team. Off tours may be required.
Serving as primarily in support of Network Operations by managing customer devices, identifying sources of problems, and resolving configuration issues.
Engaging equipment and service vendors that support network operations.
Directly interfacing with clients; responding to client requests, and notifying clients of network problems and business impacts.
Directing interfacing with various internal groups to resolve clients network and security issues.
Understanding and reviewing action plans for planned and unplanned changes to client's network/infrastructure.
Performing root cause analysis, complex implementations and network configurations.
Handling performance monitoring and management, interpretation and reporting.

Requirements:

Bachelors Degree (Computer Science, Electrical Engineering, etc.) or equivalent of 3-5 years diversified WAN experience.
Advanced troubleshooting/problem determination skills with Cisco products to include the ability to isolate and resolve end-to-end connectivity issues with CPE router and Telco circuits, coordinating any required testing or dispatch among site, vendor(s), and telcos/LECs.
Knowledge of HP Network Automation.
Knowledge of basic IP routing, routing protocols BGP and EIGRP, MPLS and QOS, VoIP, SNA, DLSw+.
Familiarity with satellite operations and/or network security concepts is beneficial.
Experience using trouble ticket tracking system (e.g. Remedy, Peregrine, Action Request System).
Experience using Network monitoring tools (e.g. Openview, Netview, Netcool).
Strong verbal communications and listening skills to provide exceptional customer service. The determination to increase skills to meet changing customer requirements
Desire to continually increase technical proficiency (e.g. obtaining CCNA certification) to meet changing customer requirements.
Must be able to work independently, with peers, customers, and supplier teams; to prioritize numerous deliverables on multiple projects; interface directly with all levels of management; and to develop and schedule reports through multiple InfoServers using custom databases.
Applicants must be eligible to obtain a Public Trust clearance.
Current openings are all three shifts.

Title: Tier III Engineer (6 openings)

Security Clearance: Background investigation; Public Trust (can begin working while the customer conducts the BI – must have clean background)

Duties & Responsibilities:

Responsible for the monitoring and management of the customer network and are manned 24x7x365. This position reports directly to the Operations Manager; hours are flexible and are determined by the needs of the team. Off tours may be required. The associate's responsibilities include:
Serving as primarily in support of Network Operations by managing customer devices, identifying sources of problems, and resolving configuration issues.
Engaging equipment and service vendors that support network operations.
Directly interfacing with clients; responding to client requests, and notifying clients of network problems and business impacts.
Directing interfacing with various internal groups to resolve clients network and security issues.
Understanding and reviewing action plans for planned and unplanned changes to client's network/infrastructure.
Performing root cause analysis, complex implementations and network configurations.
Handling performance monitoring and management, interpretation and reporting.

Requirements:

Bachelors degree (Computer Science, Electrical Engineering, etc.) or equivalent of 7 years diversified WAN experience.
Advanced troubleshooting/problem determination skills with Cisco products to include the ability to isolate and resolve end-to-end connectivity issues with CPE router and Telco circuits, coordinating any required testing or dispatch among site, vendor(s), and telcos/LECs.
Knowledge of HP Network Automation.
Knowledge of basic IP routing, routing protocols BGP and EIGRP, MPLS and QOS, VoIP, SNA, DLSw+.
Familiarity with satellite operations and/or network security concepts is beneficial.
Experience using trouble ticket tracking system (e.g. Remedy, Peregrine, Action Request System).
Experience using Network monitoring tools (e.g. Openview, Netview, Netcool).
Strong verbal communications and listening skills to provide exceptional customer service. The determination to increase skills to meet changing customer requirements
Desire to continually increase technical proficiency (e.g. obtaining CCNP or CCIE certifications) to meet changing customer requirements.
Must be able to work independently, with peers, customers, and supplier teams; to prioritize numerous deliverables on multiple projects; interface directly with all levels of management; and to develop and schedule reports through multiple InfoServers using custom databases.
Applicants must be eligible to obtain a Public Trust clearance.
Current openings are all three shifts.

__________________

Robert Harrison

Technical Recruiter

TDC Government Solutions

8334 Veterans Highway

Millersville, MD 21108

Office: 410-846-9036

Fax: 410-729-4341

Email: rhar...@tdcgovsol.net

Web: www.tdcgovsol.net

__________________

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