Reg Media Coordinator and Customer Service Executive Job Opening

[Sri Gowri B]

Dear All,

 

Looking forward for your reference for the position of Media Coordinator & Customer Service Executive with Brisk Corporate Services Pte. Ltd. Please find the details below:

 

Company Profile:

 

Brisk Corporate Services Pte. Ltd is an 8 year old Management Consultancy delivering corporate a suite of business process related services under one single roof with a staff size of 35 professionals. We are currently engaged with both National and International assignments with a vision to become a Global Consulting major. Our consultancy includes business Process Definition, Business Process Reengineering, Business Process Assurance and Business Process – Value Add Services.

 

Job Description

§  Research and data gathering of content providers, distributors, retailers, advertisement space sellers.

§  Coordination with Distributors and Retailers for the distribution of The Business Enterprise Magazine

§  Coordination on collecting the ‘returns’ and re-routing them as free copies to Airlines, Senior Executives of Corporations etc. in the respective cities

§  Coordination with the media agencies, media buyers, media planners and freelance executives for space selling

§  Serve as a one point contact for customers (prospective and existing)

§  Effectively handle calls related to enquiries, feedback, complaints or for taking sales orders

§  Support and provide superior service via phones, e-mails and faxes as a receiver

§  Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects

§  Apply the proper telephone etiquette to satisfy various customer situations

§  Meet commitments to customers

§  Ensure the leads or communications are passed effectively to the relevant function viz. sales, technical team etc.

Candidate Requirement

 

§  0 to 2 yrs experience as a Personal Secretary,  Customer Service Executive, Telephone Operator or Receptionist

§  Excellent telephone manners

§  Ability to handle telephone calls in the most patient and polite manner

§  Exceptional language skills in English and preferably in Tamil and Hindi as well

§  Hands on experience in MS-Office

§  Ability to prepare and maintain customer database on spreadsheets (excel sheets)

§  Compensation would be a maximum of Rs.15,000 per month

§  Job Location: Chennai

§  Reporting Manager: Business Head – The Business Enterprise

 Thanks

Gowri