Fwd: *IBM Confidential: Job. Opportunities with IBM ,(Global Technology Services),Hyderabad
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Swapna Kareti
Jul 1, 2014, 1:54:53 AM7/1/14
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From: Nln Reddy <nlnre...@gmail.com>
Date: Tue, Jul 1, 2014 at 10:45 AM
Subject: Fwd: *IBM Confidential: Job. Opportunities with IBM ,(Global Technology Services),Hyderabad
To: principal <prin...@cbit.ac.in>
Cc: Dr N V Koteswara Rao <nvkotes...@gmail.com>, "rvr...@yahoo.com" <rvr...@yahoo.com>, "redd...@yahoo.com" <redd...@yahoo.com>, Ramadevi Yellasiri <yrdcs...@gmail.com>, Suresh Pabboju <plps...@gmail.com>, "rsr...@yahoo.com" <rsr...@yahoo.com>, krish...@yahoo.com
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From: Nln Reddy <nlnre...@gmail.com>
Date: Tue, Jul 1, 2014 at 10:45 AM
Subject: Fwd: *IBM Confidential: Job. Opportunities with IBM ,(Global Technology Services),Hyderabad
To: principal <prin...@cbit.ac.in>
Cc: Dr N V Koteswara Rao <nvkotes...@gmail.com>, "rvr...@yahoo.com" <rvr...@yahoo.com>, "redd...@yahoo.com" <redd...@yahoo.com>, Ramadevi Yellasiri <yrdcs...@gmail.com>, Suresh Pabboju <plps...@gmail.com>, "rsr...@yahoo.com" <rsr...@yahoo.com>, krish...@yahoo.com
---------- Forwarded message ----------
From: Sathisha C1 <sath...@in.ibm.com>
Date: Mon, Jun 30, 2014 at 4:55 PM
Subject: *IBM Confidential: Job. Opportunities with IBM ,(Global Technology Services),Hyderabad
To:
Dear Sir/Mam,
Greetings from IBM India!!!
We intend to conduct a Campus Recruitment drive at your institution. Please
confirm a date and the expected number of participants who would be
interested, based on which we will revert with our confirmation.
About us:
IBM has been present in India since 1992. IBM India's solutions and
services span all major industries including financial services,
healthcare, government, automotive, telecommunications and education, among
others. As a trusted partner with wide-ranging service capabilities, IBM
helps clients transform and succeed in challenging circumstances. The
diversity and breadth of the entire IBM portfolio of research, consulting,
solutions, services, systems and software, uniquely distinguishes IBM India
from other companies in the industry.
IBM has been expanding its footprint in India - and has a presence in over
200 cities and towns across the country - either directly or through its
strong business partner network. IBM India has clearly established itself
as one of the leaders in the Indian Information Technology (IT) Industry -
and continues to transform itself to align with global markets and
geographies to grow this leadership position. Widely recognised as an
employer of choice, IBM holds numerous awards for its industry-leading
employment practices and policies.
About the Business Unit we are hiring for: Global Technology Services:
Global Technology Services (GTS) brings together all of IBM's worldwide
service delivery capabilities for Strategic Outsourcing with strong local
and regional management teams supported by a set of key global competencies
including Security, Asset & Risk Management (SARM), End User Support (EUS)
and Server Systems Operations (SSO). We are currently hiring for the End
User Support unit.
(See attached file: IBM GTS -SDD .pdf)
About the Job:
Job Description
Providing Voice support to IBM Internal End Users and External Commercial
Account End Users across North America, EMEA & AP. The job will require you
to handle inbound calls / emails / chats regarding technical issues for end
users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem
determination, creativity and analysis
• Ability to meet a set of defined account agent productivity
measurements
Mandatory Skills
• Understanding of operating systems, Windows 2000/NT/XP configuration
options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills required
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up,
Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills
• Excellent customer service orientation
• Neutral accent
• Desired Skills
• Ability to identify basic hardware parts and aware of basic hardware
concepts
• User level familiarity with at least one e-mail client - Outlook,
Notes etc
• Skilled in commercially standard software applications and major
desktop operating systems
• Awareness of basic networking concepts and technologies
• Questioning skills /probing skills, as relevant to the issue and
level of the caller
Location of joining - Hyderabad or Bangalore
Eligibility Criteria
• Graduate (10+2+3), B.E/B.Tech, Post Graduates, Diploma Holders (10+2
+3)
• Fluency in Communications Skills (both spoken and written)/ soft
skills
Additional Information:
• Working in shifts is a mandate. Candidates applying and selected for
the job will be expected to work in shifts - including evening and night
shifts. Shifts will be 24x7 in nature and can vary depending on
geographies supported.
• Candidate should not have any backlogs in order to qualify for the
test and interview process
Recruitment Process:
1. Initial screening and assessment of communication skills (In Person)
2. Voice & Accent assessment (Telephonic or In-Person)
3. Technical Interview (Telephonic or In-Person)
Documents to be carried for the event (original & one set of photocopies):
Resume
Education all year mark sheets for the highest degree attained /
pursuing
Education degree certificate (if course is completed)
Government issued photo ID card
If currently employed: Offer letter or Latest revision Letter and
last 3 months salary slips
Valid Indian work permit (if applicable)
Infrastructure required:
• Waiting area for candidates
• Four discussion rooms with sitting arrangements for 20 candidates
• Two Interview rooms (With working telephone connectivity)
Please read the notification below and confirm that the Institute abides by
this information
IBM India campus recruitment team sincerely advise, institutes from
publishing/publicizing this campus event on any websites, online forums,
blogs, print media or anywhere else to source any candidates. If found,
College / Consultant / Training Institute will be black listed and actions
including legal as deemed fit will be initiated by IBM. Under any
circumstance, we do not authorize any fee, money taken from any candidate
to participate in the IBM's recruitment drive and for the want of offer
letter. Neither IBM India Pvt. Ltd. nor any of its subsidiaries
(collectively 'IBM'), nor any authorized third party who assists with our
recruitment process, ever ask candidates for 'recruitment', 'processing' or
any other kind of fees in exchange for offer letters from IBM. Offer
letters and other recruiting correspondence from IBM are sent from an
official e-mail id and/or are printed on IBM letterhead with authentic
signatures of appropriate IBM authorities.
We would also need a written confirmation from your end that there is no
fees charged (of any kind) to the students participating in this event,
before, during or after the interview process including offer and
on-boarding.
Please confirm:
1. Expected No. of candidates & database with candidate contact details
2. Accreditations of the Institute
3. Address and route map to reach the campus
4. Written confirmation that there is no fees charged (of any kind) to
the students participating in this event, before, during or after the
interview process including offer and on-boarding
Come, get Social with us:
http://www-07.ibm.com/in/careers/social_networking.html
Thanks &
Regards,
,
Sathisha.C (Embedded
Sr.Recruitment Specialist image moved
to file:
pic03441.gif
)
University Hiring Team
Tie-Line: 080–49141954
Direct : 080-43188613
E-mail : sath...@in.ibm.com
IBM India Pvt Ltd.
Manyata Embassy Business Park
G2 Block ,Ground Floor,
Nagavara Outer Ring Road,
Bangalore, Karnataka 560045, INDIA
(Embedded image moved to file: pic15219.jpg)
From: Sathisha C1 <sath...@in.ibm.com>
Date: Mon, Jun 30, 2014 at 4:55 PM
Subject: *IBM Confidential: Job. Opportunities with IBM ,(Global Technology Services),Hyderabad
To:
Dear Sir/Mam,
Greetings from IBM India!!!
We intend to conduct a Campus Recruitment drive at your institution. Please
confirm a date and the expected number of participants who would be
interested, based on which we will revert with our confirmation.
About us:
IBM has been present in India since 1992. IBM India's solutions and
services span all major industries including financial services,
healthcare, government, automotive, telecommunications and education, among
others. As a trusted partner with wide-ranging service capabilities, IBM
helps clients transform and succeed in challenging circumstances. The
diversity and breadth of the entire IBM portfolio of research, consulting,
solutions, services, systems and software, uniquely distinguishes IBM India
from other companies in the industry.
IBM has been expanding its footprint in India - and has a presence in over
200 cities and towns across the country - either directly or through its
strong business partner network. IBM India has clearly established itself
as one of the leaders in the Indian Information Technology (IT) Industry -
and continues to transform itself to align with global markets and
geographies to grow this leadership position. Widely recognised as an
employer of choice, IBM holds numerous awards for its industry-leading
employment practices and policies.
About the Business Unit we are hiring for: Global Technology Services:
Global Technology Services (GTS) brings together all of IBM's worldwide
service delivery capabilities for Strategic Outsourcing with strong local
and regional management teams supported by a set of key global competencies
including Security, Asset & Risk Management (SARM), End User Support (EUS)
and Server Systems Operations (SSO). We are currently hiring for the End
User Support unit.
(See attached file: IBM GTS -SDD .pdf)
About the Job:
Job Description
Providing Voice support to IBM Internal End Users and External Commercial
Account End Users across North America, EMEA & AP. The job will require you
to handle inbound calls / emails / chats regarding technical issues for end
users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem
determination, creativity and analysis
• Ability to meet a set of defined account agent productivity
measurements
Mandatory Skills
• Understanding of operating systems, Windows 2000/NT/XP configuration
options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills required
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up,
Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills
• Excellent customer service orientation
• Neutral accent
• Desired Skills
• Ability to identify basic hardware parts and aware of basic hardware
concepts
• User level familiarity with at least one e-mail client - Outlook,
Notes etc
• Skilled in commercially standard software applications and major
desktop operating systems
• Awareness of basic networking concepts and technologies
• Questioning skills /probing skills, as relevant to the issue and
level of the caller
Location of joining - Hyderabad or Bangalore
Eligibility Criteria
• Graduate (10+2+3), B.E/B.Tech, Post Graduates, Diploma Holders (10+2
+3)
• Fluency in Communications Skills (both spoken and written)/ soft
skills
Additional Information:
• Working in shifts is a mandate. Candidates applying and selected for
the job will be expected to work in shifts - including evening and night
shifts. Shifts will be 24x7 in nature and can vary depending on
geographies supported.
• Candidate should not have any backlogs in order to qualify for the
test and interview process
Recruitment Process:
1. Initial screening and assessment of communication skills (In Person)
2. Voice & Accent assessment (Telephonic or In-Person)
3. Technical Interview (Telephonic or In-Person)
Documents to be carried for the event (original & one set of photocopies):
Resume
Education all year mark sheets for the highest degree attained /
pursuing
Education degree certificate (if course is completed)
Government issued photo ID card
If currently employed: Offer letter or Latest revision Letter and
last 3 months salary slips
Valid Indian work permit (if applicable)
Infrastructure required:
• Waiting area for candidates
• Four discussion rooms with sitting arrangements for 20 candidates
• Two Interview rooms (With working telephone connectivity)
Please read the notification below and confirm that the Institute abides by
this information
IBM India campus recruitment team sincerely advise, institutes from
publishing/publicizing this campus event on any websites, online forums,
blogs, print media or anywhere else to source any candidates. If found,
College / Consultant / Training Institute will be black listed and actions
including legal as deemed fit will be initiated by IBM. Under any
circumstance, we do not authorize any fee, money taken from any candidate
to participate in the IBM's recruitment drive and for the want of offer
letter. Neither IBM India Pvt. Ltd. nor any of its subsidiaries
(collectively 'IBM'), nor any authorized third party who assists with our
recruitment process, ever ask candidates for 'recruitment', 'processing' or
any other kind of fees in exchange for offer letters from IBM. Offer
letters and other recruiting correspondence from IBM are sent from an
official e-mail id and/or are printed on IBM letterhead with authentic
signatures of appropriate IBM authorities.
We would also need a written confirmation from your end that there is no
fees charged (of any kind) to the students participating in this event,
before, during or after the interview process including offer and
on-boarding.
Please confirm:
1. Expected No. of candidates & database with candidate contact details
2. Accreditations of the Institute
3. Address and route map to reach the campus
4. Written confirmation that there is no fees charged (of any kind) to
the students participating in this event, before, during or after the
interview process including offer and on-boarding
Come, get Social with us:
http://www-07.ibm.com/in/careers/social_networking.html
Thanks &
Regards,
,
Sathisha.C (Embedded
Sr.Recruitment Specialist image moved
to file:
pic03441.gif
)
University Hiring Team
Tie-Line: 080–49141954
Direct : 080-43188613
E-mail : sath...@in.ibm.com
IBM India Pvt Ltd.
Manyata Embassy Business Park
G2 Block ,Ground Floor,
Nagavara Outer Ring Road,
Bangalore, Karnataka 560045, INDIA
(Embedded image moved to file: pic15219.jpg)
--
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