Error retrieving data

[Rebeca Santa Cruz]

- Error log:
{"req":{"method":"POST","url":"//www.cbioportal.org/api/genes/fetch?geneIdType=HUGO_GENE_SYMBOL","data":"[\"BRAF\",\"NRG1\",\"NTRK1\",\"NTRK2\",\"NTRK3\",\"RET\",\"BRCA1\",\"BRCA2\",\"FGFR1\",\"FGFR2\",\"KRAS\",\"PALB2\"]","headers":{"accept":"application/json","content-type":"application/json"}},"xhr":{"_url":"//www.cbioportal.org/api/genes/fetch?geneIdType=HUGO_GENE_SYMBOL"},"text":"no available server\n","statusText":"","statusCode":503,"status":503,"statusType":5,"info":false,"ok":false,"redirect":false,"clientError":false,"serverError":true,"error":{"status":503,"method":"POST","url":"//www.cbioportal.org/api/genes/fetch?geneIdType=HUGO_GENE_SYMBOL"},"created":false,"accepted":false,"noContent":false,"badRequest":false,"unauthorized":false,"notAcceptable":false,"forbidden":false,"notFound":false,"unprocessableEntity":false,"headers":{"content-length":"20","content-type":"text/plain; charset=utf-8","date":"Fri, 07 Aug 2026 18:20:09 GMT","x-content-type-options":"nosniff"},"header":{"content-length":"20","content-type":"text/plain; charset=utf-8","date":"Fri, 07 Aug 2026 18:20:09 GMT","x-content-type-options":"nosniff"},"type":"text/plain","charset":"utf-8","links":{},"body":null,"url":"https://www.cbioportal.org/"}

-  Click-by-click description of how I arrived at the error:
Searched “TCGA pancreatic adenocarcinoma” => query by genes => selected "Pancreatic Adenocarcinoma (TCGA, Firehose Legacy)" => all samples => typed the genes BRAF, NRG1, NTRK1, NTRK2, NTRK3, RET, BRCA1, BRCA2, FGFR1, FGFR2, KRAS, PALB2 => submit query => error

[Sanne van der Stam]

Hi Rebeca,

It looks like it was a temporary server issue. I retried the steps, and everything seems to be working fine now.

Please let us know if you still have issues.

kind regards, 

Sanne