Fujitsu Drivers 7160

[Merja Caryk]

Iam told that it seems like the Laserfiche system gets confused from time to time and almost locks up. When it comes back, they need to indicate that they want to use the 7160 as the scanner. Removing the MFP is not an option, as the user needs to print.

Are you using Scan Connect or Twain as your scan source? I assume you are using Twain since I don't believe the HP has ISIS drivers available. You might want to consider using LF Scan Connect with ISIS drivers for the Fujitsu scanner. I can't promise that it would stop the lock ups but if that happened again when LF reopened, as long and it keep the scan source correctly (Scan Connect), then there would only really be one scanner that is hooked up with a driver for it to find.

John

I have a user who has a Lenovo T480 Laptop running Windows 10 using a Lenovo USB 3.0 Docking Station with a Fujitsu fi-7160 scanner. She likes to use the 'scan' button on her scanner to start the scan in Acrobat. Every time she undocks her laptop to take it somewhere and then plugs it back in, the scanner button no longer works. I have to go into the Devices and Printers and the Scanner Event settings to re-associate the scan button with the Acrobat software. I have multiple users who use desktops with the scanners, and I never have to fix their scan button association. I have installed the latest Fujitsu Scanner drivers. I know this is likely a Windows or Fujitsu Driver issue, but I thought some other Acrobat users might have experienced the same issues.

A user with a Fujitsu fi-7160 on a PC with USB 3.0 and 16GB of RAM and DocuWare 6.12 is scanning using DW Scan. We had a issue with the scanner earlier and DW tech support helped us by making sure we had the 32 bit scanner drivers installed. The scanner works, however it takes forever (seriously, like 4 minutes) for a 2 page image to get from the scanner to the DW interface and then another lifetime to upload. Using TWAIN or WIA does not seem to change the performance. Other settings, (auto rotate, delete blank pages, color, greyscale) do not affect the performance either.

I am guessing that you only have 2 to 4 upload threads running as well. I have found that you can play with the number of uploads you can run and it can greatly improve the speed the images get upto the server.

Each of these are on the Client Desktop:

The number of paralell processing tasks are commonly set to 2 by default.You can increase this setting as follows: "C:\Program Files (x86)\DocuWare\Desktop\DocuWare.DesktopService.exe.config"

change the following key with a text editor:

[...]

[...] Change the 2 to a higher number.I have one systems set to 35 and another to 12 so I would start at 8 to 12 and go from there either up or down.It really depends on memory and resources. Changes do not take effect until you restart the service (under admin services). If you have more than one scan-workstations, please don't raise the values too high because you can busy out the server and create a whole different problem.

TURN OFF Notifications over DocuWare Desktop Tray-IconThis can be disabled to lower the local CPU load.

You have more ways to do this. First option would be to disable it over the Control Panel\All Control

Panel Items\Notification Area Icons.

You can also disbable it in the:"C:\Program Files

(x86)\DocuWare\Desktop\DocuWare.Desktop.exe.config"over the following value:

[...]

These changes takes affect after restarting the DocuWare Desktop (Application)

Values for TrayNotificationLevel are any one of the following: Nothing, Error, Warning, Info Do not forget to turn on the OCR only if needed checkbox if you are not doing barcode recognition or OCR.Good luck

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