Hi Shraddha,
I’m unsure whether call handling at Kantar Operations falls under your remit, or if someone else looks after it.
Can I ask, if someone calls while you’re tied up, out of hours, or transferred incorrectly, is that revenue protected, or does part of it get missed?
Businesses work with us to implement AI call handling in 21 days from enquiry to go live, inbound and outbound, without being tied into long contracts.
It’s not a wholesale replacement. Think of it as capturing the gaps. It’s also not a basic scripted bot, but a conversational AI agent tailored to your workflows, protecting the customer journey while securing revenue that might otherwise be missed.
If you’re not the right contact, could you let me know who is?
Henry Forde
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