We've had our YouTrack InCloud instance available for a few days. I sorted out the email not working issue with support, and was hoping to sort out something with the prefix which I'll describe, but for now I think we should just get DNS set up.
The instance is located at, and the CNAME should point to the hostname:
http://castleproject.myjetbrains.com/
To explain the pending issue, YouTrack InCloud requires a "/youtrack" prefix likely so they can host other products with the same subdomain. This isn't really a problem and I'm sure we'll live with the broken URLs, but what is a problem is that if you visit the old URLs you'll get a "YouTrack maintenance in progress. We are currently updating the server." page rather than a 404, or a redirect to the home page. I'm hoping we'll get something resolved on this front soon, but we might as well get the instance running.
Henry or Hammett, could you please update DNS for the "issues" subdomain. Thanks.