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The EZ-Link App is a free mobile application developed to enhance your overall experience with our full suite of EZ-Link products and services. This app supports the use of your EZ-Link such as cards, charms and EZ-Link NFC SIM.
Upon successful registration, please add your EZ-Link to your account by either tapping your EZ-Link at the NFC antenna of your phone (If you are using an NFC-enabled phone, please ensure that the NFC function is switched on under your phone settings) or keying in the 16-digit CAN ID found on the back of your EZ-Link.
After you have successfully added your EZ-Link to your account, you will be able to check your card balance, view your EZ-Link transaction history and earn rewards. Please note that the top-up function is only available for NFC enabled phones.
With effect from September 2019, full NRIC/FIN numbers will no longer be required to register for an account. Instead, your mobile number/email address will be used. Please follow the steps in-app to verify your details via a 2FA process.
The EZ-Link App will require an internet connection for functions such as the checking of EZ-Link transaction history, performing top-up transactions for your EZ-Link, and redeeming EZ-Link Rewards points for rewards on the catalogue. Should there be no internet connection, these functions will not be available.
a) Presence of other contactless smartcards near the phone
The presence of other contactless smartcards nearby could have sent mixed signals to your phone and disrupted the reading of card information. All other contactless smartcards nearby should be removed to ensure proper detection.
b) Your EZ-Link not placed near the NFC antenna of the mobile phone
The position of the NFC antenna differs across various mobile phones. You may refer to your handset manual or your handset manufacturer to find out the exact location of the NFC antenna for your mobile phone.
c) Tapping of CEPAS Cards or Charms that are not issued by EZ-Link
The EZ-Link App is designed to work with CEPAS cards and EZ-Charms issued by EZ-Link, easily identifiable by the EZ-Link logo on the reverse side of the card or EZ-Charm.
d) EZ-Link not tapped and held properly
The NFC reader might not be able to capture the EZ-Link card/EZ-Charm information properly on the first tap due to movement. If this happens, remove your EZ-Link and try tapping again after a few seconds. Please remember to tap and hold your EZ-Link steadily throughout the transaction to minimise reading errors.
e) Performance of NFC antenna
The speed at which your EZ-Link is being read depends on the type of NFC antenna and transmission performance of the mobile phone. This means that you may need to hold your EZ-Link longer or tap again if you do not receive any response on your first try. Certain mobile phone casings may also affect the performance of the NFC antenna. You are recommended to remove your phone casing for optimal performance.
NFC SIM card users can use the EZ-Link App to access the NFC EZ-Link purse by inserting the NFC SIM card into the phone and adding the NFC SIM card into the My EZ-Link page. The NFC SIM card should be automatically detected by the app.
All your account information are saved and stored in our Cloud servers. When you reinstall the application on your phone and log in with the same login credentials, you would be able to retrieve all your account information.
Yes. The EZ-Link App works on both NFC-enabled and non-NFC enabled phones. However, the EZ-Link App requires the NFC functionality on a compatible mobile phones to support some of the app functions, such as topping up of your EZ-Link.
The EZ-Link app only supports CEPAS cards, charms and NFC SIM cards issued by EZ-Link. EZ-Link issued cards and charms have a 16-digit CAN ID that begins with 100. Unfortunately, we are unable to support CEPAS cards issued by other providers such as NETS FlashPay. Express top-up and application for the auto top-up service is also available for concession cards.
Yes, you can update your latest address under the Profile page within the app. Please make sure that you always update your latest address as some of the services offered by EZ-Link on the EZ-Link App require a valid address.
No, you cannot add concession cards issued by LTA, including those for students, senior citizens, NSmen and others; and other CEPAS card(s) not issued by EZ-Link to your account. With the app, you can only add and manage cards and EZ-Charms issued by EZ-Link which CAN IDs starts with 100. You can however perform ad-hoc top-ups for concession cards via the Express Top Up function found inside the app!
Yes. You can remove your bank card from your EZ-Link account by going into the respective bank card information page. However, please note that the removal of a bank card will not affect any of the EZ-Link products or services, i.e. EZ-Reload, that you have signed up with your bank card.
You can choose to update the expiry date of your new bank card. Alternatively, you can choose to remove the expired card and replace it with another. Please note that it is your responsibility to keep your bank card details updated.
A primary card is the default bank card that will be used for topping up your EZ-Link or applying for EZ-Link services require the use of a bank card for payment. The first bank card added to your account will act as the primary card. You can nominate an alternative primary card after adding more bank cards to your EZ-Link account.
You can top up your Concession cards, ez-link cards, EZ-Charms, EZ-Link Wearables and EZ-Link NFC SIM cards that are issued by EZ-Link, which include those sold over the counters; cards that are enabled with EZ-Reload (by Card or GIRO); co-brand bank cards and membership cards with EZ-Link purses embedded in them.
Standard Tickets, Park & Ride Tickets and NETS FlashPay cards are not issued by EZ-Link and hence cannot be topped up via the EZ-Link App. Concession cards can be topped up via the Express Top Up function found within the app.
There is no limit to the daily number of EZ-Link top-ups you can perform via the app. However, for security reasons, you will only be able to make a maximum of five top-ups using the same credit or debit card each day.
As part of the Distance Fares scheme implemented by LTA, commuters are charged the full bus fare upon tapping their EZ-Link when boarding and refunded the fare from remaining unconsumed journey upon tapping out when alighting. The amount to be refunded is computed based on the last transaction performed on your EZ-Link. Should you perform a top-up while completing your current bus ride, you will be charged the maximum fare even upon alighting from the bus.
Users are recommended to only perform top-ups on the EZ-Link App before or after their bus journeys. EZ-Link will not provide any refunds or claims on bus fares for failure to adhere to the above conditions.
Yes, application for the auto top-up service is currently available on the EZ-Link App from version 3.0.3 onwards. You can update the version of your EZ-Link App on the App Store and Google Play Store.
Once you have authorised the top-up transaction, you will not be able to cancel your transaction as the funds would have been deducted from your credit/debit account. Please ensure that the top-up amount is right before authorising the transaction.
You can re-launch the EZ-Link App and check your transaction details for the particular EZ-Link once you are reconnected to the internet. There should not be any deductions made from your credit/debit card account if the top-up was unsuccessful. You may wish to contact the issuing bank of your credit/debit card to confirm.
You can re-launch the EZ-Link App and go to the My EZ-Link page. If there is an incomplete top-up, it will be indicated accordingly. You can continue the top-up process by clicking the top-up button and you would be redirected to the final step of the top-up process.
Your top-up may be in the midst of processing. Please check back on the app to confirm your top-up in a few minutes. Your transaction will be refunded to your PayLah! account if the top-up is unsuccessful.
You can only link a maximum of seven cards to each Mastercard/Visa credit card account. If you would like to link more than seven cards, you would need to link them to another Mastercard/Visa credit card account.
To change the auto top-up amount that you have previously applied for your auto top-up service (either via the EZ-Link app or the EZ-Link website), you need to deactivate the service first and re-apply. You can deactivate at any TransitLink Ticket Office with your NRIC or Passport and your EZ-Link. Please allow at least seven days for your account to be updated before re-application.
Please note that if you have performed one of the following transactions within the past four days, you will not be able to deactivate the service:
If EZ-Reload has not been activated for your EZ-Link, please call 6496 8300 for assistance on terminating the existing auto top-up application for your EZ-Link before re-applying with your desired auto top-up amount.
You can deactivate at any TransitLink Ticket Office with your NRIC or Passport and your EZ-Link. Should you wish to re-apply, kindly wait for seven days for your account to be updated before re-application.
For iOS users, upon successful application, you will see a 12-digit ARN code (or collection slip number) on your EZ-Link app. Please use it to activate the facility at any General Ticketing Machine or TransitLink Ticket Office. The collection slip number is unique for each EZ-Link application and will appear on the EZ-Link app whenever you click on the EZ-Reload button, until you have successfully activated EZ-Reload on your EZ-Link.
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