GA or NY or KS -- 2 KM specialists GS 11 -- VA
CIFL since2008
Program Analyst (Knowledge Management Specialist)
DEPARTMENT OF VETERANS AFFAIRS
Veterans Affairs, Veterans Health AdministrationOverview
Open & closing dates
08/08/2018 to 08/28/2018
Service
Competitive
Pay scale & grade
GS 11
Salary
$61,218 to $83,580 per year
Appointment type
Permanent
Work schedule
Full-Time
Locations
2 vacancies in the following locations:
- Atlanta, GA
- Topeka, KS
- Canandaigua, NY
Relocation expenses reimbursed
No
Summary
The Program Analyst reports to the Supervisory Program Analyst in Knowledge Management (KM) within the Veterans Crisis Line (VCL). This position is responsible for working with technical Subject Matter Experts (SMEs) in the process of gathering, analyzing, preparing, writing, disseminating, and maintaining information that will assist the VCL by having accurate and appropriate information to improve services to Veterans', their families and representatives, and other stakeholders.
Responsibilities
Major duties include, but are not limited to:
- Receives, writes, and edits knowledge content, including policies, business processes, standard operating procedures (SOP), and job aids for VCL.
- The incumbent uses excellent grammatical, composition, writing, editing, and proofreading skills, editing drafts provided by subject matter experts (SMEs) and/or interviewing and observing SMEs to observe and document processes and procedures where none currently exist.
- Incumbent develops and composes knowledge content that is accurate, concise, unambiguous, and easy to read and understand.
- Gathers, develops, and checks the accuracy of information by research and by interviews with SMEs, program officials, and in some cases policymakers.
- Creates policy documents and SOP documents based on interviews with VCL SMEs which display excellent grammar, composition, and proofreading skills.
- Serves as the senior VCL content manager and is an independent manager of VCL SharePoint site and any future knowledge base platforms.
- Defines internal KM SOPs and establishes KM processes, guidelines, and best practices.
- Develops tracking systems and online procedures which streamline and organize VCL's resources regarding, travel, training, clinical operations, and business operations.
- Supports and maintains various program SharePoint sites, libraries, discussion boards, internal blogs, data repositories, and other related content while ensuring a user-friendly organization to a diverse group of users.
- Prepares content for the appropriate internal and external facing technology interface, such as electronic displays and twitter, snapchat, Facebook, etc., and ensures that these mediums are utilized appropriately.
Telework: Available
Virtual: This is not a virtual position.
Position Description/PD#: Program Analyst (Knowledge Management Specialist), #07493A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not requiredTravel Required
25% or less - You may be expected to travel for this position.
Supervisory status
No
Promotion Potential
11
Job family (Series)
Requirements
Conditions Of Employment
- You must be a U.S. Citizen to apply for this job
- Designated and/or random drug testing may be required
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/28/2018.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:- Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience includes: Interprets and applies style principles to content with varying degrees of complexity and requires a high level of expertise in writing and editing; Develops and implements policy and program guidance; Experience prioritizing tasks to be accomplished when simultaneous demands are made or during peak workload periods; Skilled in on-line knowledge base software (including HTML coding); Supports and maintains various program SharePoint sites, libraries, discussion boards, internal blogs, and data repositories; Experience working collaboratively on multi-functional teams that include members from other departments; and Appling analytical and evaluative techniques to the identification, consideration, and resolution of issues. OR,
- Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed three (3) years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in a field related to the work of a Program Analyst. This education must have provided the knowledge, skills, and abilities necessary to do the work of this position. Copies of transcripts are required at the time of application. OR,
- Combination: Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of related graduate level education (beyond the second year) and specialized experience as described above. This education and experience must have provided the knowledge, skills, and abilities to do the work of a Program Analyst. Copies of transcripts are required at the time of application.
You will be rated on the following Competencies for this position:- Customer Service
- Information Management
- Knowledge Management
- Planning and Evaluating
- Writing
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: Work is primarily sedentary, requiring no special physical demands.Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.Additional information
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
The Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vetssite for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitionsdocument.