Qobuz Download Not Working
Elenor Pickle
Getting the same. Have renewed my account in Canada as it is available here. Been working fine for a year and now getting this message. Restarting the core has had no effect. Web and Qobuz app working fine.
For me, I was unable to see my subscription status or payment info on the Qobuz website. I cleared cookies and it came back as normal. I was then able to confirm my subscription and it is now working in Roon again.
When we launch Octave we will certainly support Qobuz and have already negotiated terms and are working on it. I see Qobuz as being our mainstay for streaming and Tidal a distant second. We will likely offer DLNA support if we can easily do it but that too will be a distant cousin of what we want to accomplish.
I downloaded the Qobuz app (Mac) yesterday and noted that it was a new Beta version, so I tried it out.
As in the previous Beta, it identified the Bridge as a potential output device, but, as in the previous Beta, no sound came out, even though the progress bar indicated that the music was playing.
DSD and Bridge are up to date on mountaintops and versions, but still no Qobuz app working.
Not a big deal for me, as my Auralic Aries plays Qobuz with better sound than other options.
Then the qobuz application is the problem?
From what I see the application change aquatically the buffer as appear in madiface setting interface...then the changed reflected in madiface settings panel is not done properly by app even it is show properly?
I have exactly the same experience with qobuz on asio and DAC like asoka. In the beginning distorted sound and wrong speed and after switching Qobuz from ASIO to other wasapi and back it works for some time with different sample rates.
I do not have Cubase or any other DAW music production I use adi 2 dac only for music listening. Now after I changed from asio to wasapi and back to asio it working ok already few hours...why that cold help? at some time it will stop working and distort and I will need again to change to wasapi and back. If I do not change to wasapi it will distort at every song bit change ...if I change to wasapi and then back to asio...it will work correctly a long time. Also why without drivers installed it will not change bitrate according to song...I understand from older posts that should change it if the asio driver was not installed. Also not changing in wasapi exclusive with drivers installed.
2. If there would be something wrong with the MADIface driver, then you would see issues with all other applications.
But this is not the case. MC already pointed to a much likely issue in application programming and this needs to be evaluated and fixed by qobuz. This also helped me with the same issue in MusicBee approx a year ago.
EDIT: it would also be beneficial to reference the case number here, because then also other affected customers could tell qobuz support to map their case to the existing one. By this the problem gets higher visibility / prio and qobuz support can work more efficiently on it.
Yes, I will try to contact qobuz support. But as audafreak also said I think it is important for RME to try to address this driver modification, I do not think that the driver will broken if it will be done to work correctly also with qobuz, tidal etc. I think that RME will benefit more with happy users that will have a device that will work out of the box without the need to struggle with another company support...and could use the product from the start. Also why not your company officially contact their support..I think it is a quicker way this and beneficial for both companies. Also the automatically changing bitrate will not work even in win 10 with his default drivers...as it is should by your official informations. Only on asio with the drivers installed and then as you see with problems in the major streaming services. I love the adi 2 dac but it is really annoying that after few songs to manually put it on wasapi and then to asio to work correctly. With the previous cheap smsl product I have never this kind of problems. And also I think that the majority of people that buy adi 2 dac will buy it for music listening thru streaming services. Thank you!
Our tech team is indeed working on improving the app's compatibility with drivers like Asio at the moment.
We don't have a specific time frame yet, but we can assure you that we are working on it and that you will be able to see these improvements in the near future.
We would invite for you to keep your app updated.
Update: Everything working when using BubbleUPnP server installed on my Windows 10 computer. Lumin has the Qobuz icon and I am able to access my Qobuz account. As noted by doom above, I am unable to view Qobuz icon in Lumin when using BubbleUPnP server installed on my Volumio/Raspberry Pi 4. Still happy to be up and running!
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