T2500 Plotter Driver

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Kerrie Gingrich

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Aug 3, 2024, 5:36:36 PM8/3/24

to carcconrabook

I have a HP DesignJet T2500 printer and I am using the universal driver. It is setup on a network print server. I can print from EVERYTHING except Adobe Reader DC. After several tries of different setting change fixes (like the print as image checkbox) I have yet to get it to print. When I have a co-worker print the same document for me with the same layout they are successful. I have recently reinstalled Adobe Reader to try to fix this as well and still no luck. Any suggestions on this issue? Other printers work fine although they are all Xerox other than our plotter being an HP.

This also did not work on the computers that did not print PDF's. It seems the problem has vanished and everyone can now print to the printer without issue. No explanation on my end as to why it started and how it got fixed, but it's now working.

I will attempt running it as an admin, the Adobe Acrobat Reader DC is the newest version available, I do not have access to the computer at this time, but my PC states 15.020.20042, but I am also running pro not standard like the other user is. If Pro and Standard are virtually the same then that is the correct version.

There is no error message, the print moves to our network print queue and then when the network print queue sends it to the printer it vanishes. The print server does not receive an error message and about half the users using this plotter have issues printing through Adobe Reader 11.0 all the way to 11.18. With this being an issue I moved one of our users to DC and updated it to the newest version to find the same issue with Adobe being the only one not printing.

The Operating Systems are Windows 7 64Bit on a Dell Precision T series desktop. Some other computers like the Dell 6440 and the Lenovo Thinkpad T460 also see this issue, but only 2 people have noticed this issue that do not own a Precision T series since the normally do not plot.

Edit: I have now ran Adobe Acrobat Reader DC as admin and the print job still vanishes. As stated before, I can print from any other program and it'll go to the T2500 DesignJet no problem, it is only Adobe Reader that is having the issues. This would be both Adobe Reader 11 and DC.

Disabling protected mode has not changed the outcome. The print still stated it was sent, but it vanished after that message. We tried multiple PDF's including a brand new PDF with only the word "TEST".

I ran the removal tool and reinstalled through the download link you gave me. It still sends the PDF and acts like it's printing, but ends up not getting to the printer. As stated before there are other computers that are working with PDF files and printing fine, it's just a handful of computers that do not print the same PDF's that the other computers can. Is there a setting or feature in Adobe that makes it difficult to communicate with a HP printer on a print server?

This is still a problem. I have narrowed down all the computers with the issue and found that the computers with specific software have the issue. They have SolidWorks installed on their computer as a 3D CAD drawing software. This is the only difference between the computers with the printing issue and the computers without the printing issue. Has Adobe ever had issues with SolidWorks changing settings or anything similar?

Our office just got our HP Designjet T2500 2 days ago. We have been unable to print 24 x 36 sheets in landscape on a 36" roll. It always prints out in portrait mode wich wastes paper and causes us to have to trim every sheet. We downloaded and are using the HPGL2 driver. We get the same results when printing from AutoCAD or PDF. Please help. We need a fix for this ASAP.

We are also experiencing this issue. I am trying to plot Arch D size plots in landscape mode in AutoCAD 2014. I have tried rotating, Borderless, Fit to Arch D, and Actual Size. I cannot create a custom paper size. i get a message that states "The width of a paper size should be equal or smaller than its length." Even though the preview in the preferences dialog box looks correct, it still comes out portrait in the plotter, wasting paper. How do we enforce landscape? We are using the HP driver on a Windows 7 64-bit computer. Driver version is 61.133.1621.100.

All options can be overridden when job is submitted (useful for selecting draft or high quality output for a particular job). Standard/middle (300ppi/Automatic) is much faster than at 600dpi for limited improvement on most line drawings.

3. For the Job Center, I found the HP Designjet Utility software pretty but not superior to a desktop shortcut pointing to the IP address. Another benefit is the web interface method can "Wake Up" the offline device without having to get up and press the Power button. I've set this plotter to got to sleep quickly as it generates noise while waiting for jobs and its wake-up time is minimal.

Make sure your settings in the driver, EWS and Front Panel are the same. If they are different, you can get some varied outputs sometimes depending on what overides the other in terms of things like the auto-rotate feature, paper mismatch, roll switching and such.

Whenver i install a new plotter at a customer, i stress this and repeat myself numerous times. One post did state creating custom settings for each file size you plan on plotting. That works great too.

Does anyone have a fix for this? I have the same problem on Designjet T520. Yes, I've tried setting a custom page size, but as others have reported, the obstacle is that it says "The width of a paper size should be equal or smaller than its length." if you try to set a height (ie: length of roll) less than width. This is an unreasonable restriction for a roll-based printer. Either that, or the rotate function should be smart enough to print across the page if it's possible.

I used to have a similar problem with my single-roll HP800. I had to first specify the roll size as 36" before definining a custom or standard page size larger than ArchC - and define the papersize with the 36" as the width no matter the length. Hope that helps!

You want to print a say 36-inch wide by 12-inch tall drawing to the T520-36-inch, so of course you want to print it across the paper, using only 12 inches of roll length. (And we're using Windows 7-64, if it matters, and HP's "Full Featured" driver etc installation , and printer is connected by USB.)

Because application software generally doesn't seem to know what do with a roll, before printing you have to use the print dialog's Properties settings and use the HP Printer driver dialog to create a custom paper size. (And then select it, and make sure it stays selected, which can be a challenge and may require exiting the Print dialog and returning to it.)

Ideally you'd want 36 wide x 12 tall. However, the driver settings prohibit defining height < width. So the closest you can get is 12 tall x 36 wide. And then elsewhere in the HP printer properties dialog, check "Landscape". The graphic showing your page size on the printer paper changes to show that 12 x 36 landscape means long side parallel to the roll, thus using only 12 inches of roll.

OK, now returning to the generic Print dialog (which varies by application) you need to again make a choice of Portrait or Landscape (or possible "Automatic"), and the print dialog may have a graphic of what it thinks the result will be.

In Adobe Acrobat (I'm using version "X"), the graphic will show the wide drawing either nicely filling the page, or very shrunken so as to fit in the obviously wrong orientation on the page. So it's easy to pick the correct Portrait/Landscape choice. (In the current example, Landscape).

It now behaves as expected, printing 36W x 12H drawings across the paper. I don't know for a fact that a change has been made to the software, or some other configuration element was coincidentally changed, but my fingers are crossed.

I note in passing that the download of new drivers is itself fraught. HP still hasn't fixed the surrounding confusion that I reported long ago here: -Large-Format-Printers-and-Digital-Press/Designjet-drivers-sof....

In short, how are you supposed to know which components to install, which are subsumed by which others, and so on? Are multiple things needed, or just one? For what it's worth, I chose to install the Full Featured Solution installation. But perhaps I should have installed, instead or as well, the six-months-newer package: "HP Designjet T120 24-in,T520 24-in and T520 36-in ePrinter PCL3 driver 61.162.21112.100 14 Jun 2016". Who knows.

I have set up a print server on a virtual machine (Windows 2012). I only have 3 printers on there. They are all deployed through GP. Two printers are functioning fine, however, the plotter is not playing ball and needs a good kick. The plotter in question is a HP T520 (36inch). When users try to print to it (either via the roll or bypass tray) it keeps asking them to update the driver, despite the fact the driver on the print server has not changed, and the correct driver has been deployed via group policy. Once a user does update the driver (This requires my intervention to enter admin password via uac) the same driver is there.

Is it possible that your GP is pushing out a different version of the driver? Typically we install the Designjet UPD driver and experience no problems at all, beyond the normal users printing letter size on the plotter. Then again most of our clients are small 2-3 designer shops that print everything direct. One suggestion would be to check the firmware on the plotter. We had an issue with I think was a t2500 refusing to print and there was a noted issue that the firmware fixed.