hendizab schmitt eldorah

[Mirta Dozar]

I took a look at your issue and was able to see where you were experiencing errors due to some long response times of services on our end. Those long response time should no longer be occuring. Please give the app a try now and let us know if you have any other issues.

with at least one x1 set top box installed and working on an x1 account can have up to 5 simultaneous streams at one time. you will need anohter set top box instead of a roku since you are at the 5 device limit (at the same time).

I understand from the post that you believe it is not working since I am at the 5 unit max. I thought I'd read elsewhere on troubleshooting this last week on the xfinity website that the limit was an incredibly high 45 Roku connections to the Xfinity app.

I had a total of 7 Roku in the house until last month and now 6. 5 are running Xfinity app in my home now. I sent my daughter to college with one of the Roku 5 weeks ago, so actually I have one less in the house than previous.

The unit in question is in a guest room and is very rarely used. I will just put up with the limitation. I was just hoping it was an issue on Comcast's part in sigh in/authorization as the authorization process seems to work fine until I get the error code -35.

as you stated the number of activated streaming devices on your account can be quite high and as you said the key is simultaneous (that includes smart devices, pc/laptops, roku devices). smart TVs are smart devices. if the device has exited the Xfinity menu the device is no longer using streaming. note that PCs can tie up a stream slot if not exited properly (closing the stream on the web page prior to closing the tab. If an X1 device is streaming (for example a cloud DVR recording) it can count as one of the simultaneous streams. on a smart phone there is a menu to 'manage' stream devices that only lists the current devices streaming on your account at that moment.

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