Popup Ads

Arthur Hypernova

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Dec 10, 2024, 4:59:41 PM12/10/24

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I understand that ads keeps the developers paid. However, I've been noticing tons of pop-up ads showing up rendering the app nearly useless. Especially when I play a new song, some popup Ads plays videos that are highly intrusive.

Either the devs should adjust the settings to stop popups or at least give a paid option to remove ads.

Arthur Hypernova

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Dec 10, 2024, 5:00:45 PM12/10/24

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Phone: Galaxy S22 Ultra

OS: Android 14

App version: 5.0.9

Arthur Hypernova

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Dec 10, 2024, 5:03:52 PM12/10/24

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Okay, so it's my fault not to know that there's a paid version on the Play Store as well. Perhaps it should include an option to remove ads as an in-app purchase.

ksalama927

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Dec 10, 2024, 5:13:28 PM12/10/24

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Dear Arthur,

Thank you for reaching out and sharing your feedback regarding the ads in our app. We truly appreciate your understanding that ads help support our developers and ensure the app remains accessible to all users.

We strive to balance ads with a seamless user experience by minimizing their frequency and impact. Your report suggests that the current implementation may not meet this goal, and we sincerely apologize for any inconvenience caused. Could you please provide more details about your experience, such as the number of ads shown during your session? Additionally, we recommend updating the app to the latest version (5.2.4), as it includes improvements that may address some of these concerns.

For users seeking an ad-free experience, we do offer a paid version of the app on both Android and iOS. Rest assured, both versions are continually being enhanced, and we’re excited to roll out new updates soon, including additional features that we hope will enhance your experience.

Thank you for your patience and for helping us improve. Please don’t hesitate to reach out if you have further questions or feedback.

Best regards.

Arthur Hypernova

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Dec 11, 2024, 12:47:13 PM12/11/24

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I get popup ads around once in few minutes. Usually occurs when I try to change music. For example: https://drive.google.com/file/d/1E8yzD_OevCogdSc0Wqd4Sd4Q4qwEN4HH/view?usp=drive_link

In addition, I am using app version 5.2.4 (according to Android app settings) but the app About section in settings shows 5.0.9.

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