SIS Import stuck

[Patrick Clear]

We are extremely new to Canvas and I'm feeling a bit lost.

Yesterday I enabled SIS Import so we could get our pilot teachers classes populated.  Made the import file and kicked it off (about 100 students).  Here I am about 20 hours later and the screen still says "The import process has started! This can take awhile if there is a lot to import. You can leave the page and come back.", and looks to be about 0.0001% done.

I found another topic string that suggested running a command, and it was indicated it at least stopped the import.

The command was:

Account.default.current_sis_batch.tap{|x| x.workflow_state = "failed"; x.save}

I don't have a clue where I'm supposed to put that command in.  The directions of "run script/console, and then put it there" have not been helpful to me.

[Graham Ballantyne]

SIS imports rely on delayed jobs running. Did you start the delayed jobs processor via the canvas_init script?

— Graham

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[Patrick Clear]

First, super thanks for the fast reply.

It was not running.  I got it going.

Now when I throw a status at it I get "No delayed jobs pool running"

Which makes me happy-ish.

SIS Import still shows it's running so I figured it should be showing.  The blue bar does slowly fill on the Import page though.

the delayed_job.log complains about bundler missing - I'm guessing that's my next step?

[Amit Lathigara]

How to start delayed_job in canvas?
I have installed canvas using Bitnami Canvas LMS Installer.
Thanks
-
Amit

[Amit Lathigara]

I found an alternative way to resolve it.
Login in PostgreSQL, and locate table sis_batches.
Retrieve all rows and delete row which is showing progress not as 100.