Importing/Exporting Courses hangs on "Queuing"

[dan...@blinkmobile.com.au]

Hi!

As the Subject states, whenever I try to import/export a course, the system seems to hang on "Queuing" (or in the case of Exporting, a blank bar which doesn't fill). I've recently upgraded my version of Canvas to the latest version, and, because of that, have installed version 2.6.16 of Redis.  During the upgrading process, I copied all .yml files that were inside the "config" directory (and it was working with the old version), so things such as redis.yml have already been setup.

I took a quick look through the redis config file (/etc/redis/redis.conf) and it all looks normal. I've also looked at /jobs and found that there are jobs in the "Jobs List" (all jobs are at 0/X requests), but nothing in "Running Jobs" (even though the "Run At" field for jobs in the Jobs list is before the current time). I've also looked at the /error_reports (as well as redis's own logs), and they're not showing anything related to this situation.

I understand this is incredibly vague, but any help would be appreciated.

Feel free to throw me commands to give you guys more information.

Thanks!

[dan...@blinkmobile.com.au]

I've managed to solve it, turns out the "automated jobs daemon" wasn't started; to fix this:

1. Go to whereever you've installed Canvas (e.g. /var/canvas/)

2. Go to scripts (e.g. /var/canvas/scripts)

3. run the Canvas_Init script (./canvas_init start)

And you should be good. 

Hopefully this helps someone in the future! :)

[jeff.h...@gmail.com]

what if the installation isn't your own? My quiz imports hang on Queued ...

jrh

[dan...@blinkmobile.com.au]

by "installation isn't your own", do you mean if Instructure are hosting your Canvas Installation?

If so, what I wrote won't help you (since I'm running the 'open-source'/'self-hosted' version of canvas)-- you'll have to have a chat with Instructure support (https://help.instructure.com/home).

[steve.h...@gmail.com]

THANKS!!! This was just the piece I was needing... This is a very important piece of info missing from the Quick Setup Instructions :)

[Graham Ballantyne]

It is in the Quick Start guide, though with a different command (https://github.com/instructure/canvas-lms/wiki/Quick-Start#a-note-about-long-running-jobs) since the quickstart guide isn't tailored towards running in production mode.

– gnb

On Sat, Aug 23, 2014 at 11:24 AM, <steve.h...@gmail.com> wrote:

THANKS!!! This was just the piece I was needing... This is a very important piece of info missing from the Quick Setup Instructions :)

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