RE: [Canvas] Sending Emails Not Working | GCP and Google Workspace
Nicolás López - Aulanexo
Hola Juan Paulo!
Maybe the Google account you are using does not allow the use of what they call “less secure apps”, you can try allowing it from the google admin console.
Anyway I would not recommend using a regular email account, as it can get blocked when Canvas starts sending many emails to your users. With Google or M365 can be even worse. You can use AWS SES, SendGrid, Brevo (formerly Sendinblue) or any transactional email provider instead, to avoid that situation.
Nicolás López
aulanexo
De: canvas-l...@googlegroups.com <canvas-l...@googlegroups.com> En nombre de Juan Paulo Pérez Tejada
Enviado el: lunes, 19 de febrero de 2024 22:31
Para: Canvas LMS Users <canvas-l...@googlegroups.com>
Asunto: [Canvas] Sending Emails Not Working | GCP and Google Workspace
Hi, there! I'm running a self-hosted Canvas LMS platform using a VM Instance in GCP (Google Cloud Platform). I'm not able to send emails notifications, so invitation links or recover password are not sending. The email is managed with Google Workspaces
My config/outgoing_mail.yml is:
production:
address: "smtp-relay.gmail.com"
port: 465
enable_starttls_auto: false
ssl: true
user_name: "na...@mydomain.example"
password: "apassword"
authentication: "plain"
domain: "gmail.com"
outgoing_address: "al...@mydomain.example"
default_name: "My name"
I have already tried TLS, define specific firewall policies to allow 587 and 465, use other login authentication methods, etc. Also I configured smtp-relay for my Google Workspace account as indicated in the GCP documentation.
Also, I would like to check the logs for better understanding the issue. Where are they stored? Any other idea to try?
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