Error when attempting to export data on page view for a user

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Rusty Manesiya

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Jan 23, 2026, 4:05:36 PM (12 days ago) Jan 23
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Hello,

Running self-hosted version of Instructure Canvas, I know Cassandra support was removed a while back, I see page_views table migrated in database.

The rails console reveals following
canvas-rails(prod)> Setting.get('enable_page_views','false')
=> "db"


I get following error when I click "Export CSV" button in "I Year Activity" tab of users /accounts/1/users/:userid page. I am looking at this Page View Configuration Code and unable to determine what do I need to configure here. What is PV5? Some guidance would be helpful. 

Missing credentials for environment: production

/opt/canvas/app/services/page_views/configuration.rb:27:in 'PageViews::Configuration#initialize' /opt/canvas/app/controllers/page_views_controller.rb:572:in 'Class#new' /opt/canvas/app/controllers/page_views_controller.rb:572:in 'PageViewsController#pv5_enqueue_service' /opt/canvas/app/controllers/page_views_controller.rb:419:in 'PageViewsController#query'
Thanks
Rusty Manesiya
MD Anderson Cancer Center

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