Gmail SMTP not working

[Dharam Singh]

I am not able to add Gmail smtp server for outgoing emails.
Please find the configuration and logs below

  address: "smtp.gmail.com"
  enable_starttls_auto: true
  port: "587"
  domain: "my domain"
  authentication: "plain"
  user_name: "XX...@gmail.com"
  password: "XXXXXXXXX"
  outgoing_address: "XX...@gmail.com"

Logs:
/var/canvas/script/delayed_job:5:in `<main>''', NULL, 'Delayed Notification processing failed', NULL, NULL, '2014-06-12 08:06:40.909663', '2014-06-12 08:06:40.909663', 'unknown-54...@instructure.example.com', 'f', NULL, NULL, NULL, NULL, NULL, NULL, NULL, '---
exception_message: undefined method `account'' for nil:NilClass
', 'default') RETURNING "id" [0m
[ip-172-31-9-253:5796 454]   [4;35;1mSQL (28.2ms) [0m   [0mCOMMIT [0m
[ip-172-31-9-253:5796 454] Created ErrorReport ID 17
[ip-172-31-9-253:5796 454] delayed notification processing failed: undefined method `account' for nil:NilClass
(erubis:2:in `parse!'
/var/canvas/vendor/bundle/ruby/1.9.1/gems/erubis-2.7.0/lib/erubis/evaluator.rb:65:in `eval'
/var/canvas/vendor/bundle/ruby/1.9.1/gems/erubis-2.7.0/lib/erubis/evaluator.rb:65:in `result'
/var/canvas/app/models/message.rb:370:in `populate_body'
/var/canvas/app/models/message.rb:425:in `parse!'
/var/canvas/lib/notification_message_creator.rb:150:in `each'
/var/canvas/lib/notification_message_creator.rb:150:in `build_immediate_messages_for'
/var/canvas/lib/notification_message_creator.rb:78:in `block (3 levels) in create_message'
/var/canvas/lib/notification_message_creator.rb:71:in `each'
/var/canvas/lib/notification_message_creator.rb:71:in `block (2 levels) in create_message'
/var/canvas/vendor/bundle/ruby/1.9.1/gems/i18n-0.6.8/lib/i18n.rb:256:in `with_locale'
/var/canvas/lib/notification_message_creator.rb:70:in `block in create_message'
/var/canvas/lib/notification_message_creator.rb:66:in `each'
/var/canvas/lib/notification_message_creator.rb:66:in `create_message'
/var/canvas/app/models/notification.rb:110:in `create_message'
/var/canvas/vendor/bundle/ruby/1.9.1/bundler/gems/rails-e86daf8ff727/activerecord/lib/active_record/associations/association_proxy.rb:215:in `method_missing'
/var/canvas/app/models/delayed_notification.rb:52:in `process'

Note : Where is it getting 'unknown-54...@instructure.example.com' from in the first line of the logs?

 

Thanks,

Dharam

[kimo...@gmail.com]

Hi Dharam,

I have the same problem, and I am search for solution for more than 2 weeks, If I found one I will tell you and also you find tell me

---

Thanks & Regards

Karim Abd El-AAL

Note : Where is it getting 'unknown-54-255-136-93@instructure.example.com' from in the first line of the logs?

 

Thanks,

Dharam

[Charles Wood]

Settings like that have worked for me. Are you certain you're editing the correct file?

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[Ross Gailer]

My outgoing_mail.yml for production looks like this:

 address: "smtp.gmail.com"
  port: "25"
  user_name: "can...@xxxx.edu.au"
  password: "XXX"
  authentication: "plain" # plain, login, or cram_md5
  domain: "xxxx.edu.au"
  outgoing_address: "can...@xxxx.edu.au"
  default_name: "xxxx Canvas"

I run Google Apps for Education and this configuration worksl.

Note : Where is it getting 'unknown-54-255-136-93@instructure.example.com' from in the first line of the logs?

 

Thanks,

Dharam

Presbyterian Ladies' College Armidale

Locked Bag 5

ARMIDALE NSW 2350

ABN:79 017 381 796

CRICOS provider code: 02295G

Tel:    +61 2 6770 1700 

Fax:  + 61 2 6772 5697

http://www.plcarmidale.nsw.edu.au

In the interests of environmental sustainability, PLC is endeavouring to communicate electronically where possible.

The contents of this email are confidential. Any unauthorised use of the contents is expressly prohibited. If you have received this email in error, please advise by telephone (reverse charges) immediately and then delete/destroy the email and any printed copies. Thank you.

[Ross Gailer]

Also, don't forget to restart Canvas and Apache after you make changes so that the delayed jobs will pick them up.

[shal...@gmail.com]

I am also having a lot of trouble with email.

No matter what I do, email will not work (I don't even get a message in my Canvas inbox - I presume the send has to work before it shows up there).

My outgoing_mail.yml is:

development:
   address: "<server name>"
   port: "25"
   domain: "yyy"
   outgoing_address: "y...@yyy.net"
   default_name: "Greeneville City Schools Canvas"

# or to use sendmail --
#
# development:
#   delivery_method: "sendmail"

test:
  delivery_method: "test"

production:
  delivery_method: "smtp"
  address: "<server name>"
  port: "25"
  domain: "yyy.net"
  outgoing_address: "y...@yyy.net"
  default_name: "Greeneville City Schools Canvas"

When I use this to query the log:

psql canvas_queue_production -c "select last_error from delayed_jobs order by updated_at desc limit 1;"

All I get is (1 row) - it doesn't actually show me an error.

I get the following when I run this command:

psql canvas_production -c "select message, backtrace from error_reports order by id desc limit 1;"

Message delivery failed | /usr/lib/ruby/1.9.1/openssl/ssl-internal.rb:170:in `post_connection_check'                                                        +
                         | /usr/lib/ruby/1.9.1/net/smtp.rb:586:in `tlsconnect'                                                                               +
                         | /usr/lib/ruby/1.9.1/net/smtp.rb:561:in `do_start'                                                                                 +
                         | /usr/lib/ruby/1.9.1/net/smtp.rb:520:in `start'                                                                                    +
                         | /var/canvas/vendor/bundle/ruby/1.9.1/gems/mail-2.5.4/lib/mail/network/delivery_methods/smtp.rb:112:in `deliver!'                  +
                         | /var/canvas/vendor/bundle/ruby/1.9.1/gems/mail-2.5.4/lib/mail/message.rb:2129:in `do_delivery'                                    +
                         | /var/canvas/vendor/bundle/ruby/1.9.1/gems/mail-2.5.4/lib/mail/message.rb:232:in `block in deliver'                                +
                         | /var/canvas/vendor/bundle/ruby/1.9.1/gems/actionmailer-3.2.21/lib/action_mailer/base.rb:415:in `block in deliver_mail'            +
                         | /var/canvas/vendor/bundle/ruby/1.9.1/gems/activesupport-3.2.21/lib/active_support/notifications.rb:123:in `block in instrument'   +
                         | /var/canvas/vendor/bundle/ruby/1.9.1/gems/activesupport-3.2.21/lib/active_support/notifications/instrumenter.rb:20:in `instrument'+
                         | /var/canvas/vendor/bundle/ruby/1.9.1/gems/activesupport-3.2.21/lib/active_support/notifications.rb:123:in `instrument'            +
                         | /var/canvas/vendor/bundle/ruby/1.9.1/gems/actionmailer-3.2.21/lib/action_mailer/base.rb:413:in `deliver_mail'                     +
                         | /var/canvas/vendor/bundle/ruby/1.9.1/gems/mail-2.5.4/lib/mail/message.rb:232:in `deliver'                                         +
                         | /var/canvas/app/models/message.rb:693:in `deliver_via_email'                                                                      +
                         | /var/canvas/app/models/message.rb:536:in `deliver'      

Although this changed to:

 Unable to get property 'id' of undefined or null reference | TypeError: Unable to get property 'id' of undefined or null reference                                                            +
                                                            |    at h.prototype._onArrowKey (https://canvas.gcschools.net/optimized/compiled/bundles/conversations_new.js?1424701559:5:10779)  +
                                                            |    at h.prototype._onDownKey (https://canvas.gcschools.net/optimized/compiled/bundles/conversations_new.js?1424701559:5:10589)   +
                                                            |    at h.prototype._onInputAction (https://canvas.gcschools.net/optimized/compiled/bundles/conversations_new.js?1424701559:5:5662)+
                                                            |    at t (https://canvas.gcschools.net/optimized/compiled/bundles/common.js?1424701567:4:1124)                                    +
                                                            |    at I.event.dispatch (https://canvas.gcschools.net/optimized/compiled/bundles/common.js?1424701567:2:4674)                     +
                                                            |    at s (https://canvas.gcschools.net/optimized/compiled/bundles/common.js?1424701567:2:603)
(1 row)

after the last edit of outgoing_mail.yml.  I am bouncing Apache and Canvas after each change.

Any help you can give me will be greatly appreciated.

[Vishnu Lal]

Hello,

Anyone got any fix for the issue?

Note : Where is it getting 'unknown-54-255-136-93@instructure.example.com' from in the first line of the logs?

 

Thanks,

Dharam