V380 Camera Firmware Download

[Louella Kammann]

thesupport answered me with the patch, it differ a lot from the other posted in this thread. I tried one time and just get the rtsp port opened, but i tried inserting some commands to bring up telnet and the patch does not even run again

later i will email the support team again asking for a way to open telnet.

the upgrade for my cam is just this mentioned in this forum Cannot connect Chinese 360 IP cam through ONVIF IP Cam Talk

To set this up, you need to get the patchv380 linux executable from the github link above. At the bottom of the readme he has a link to his blog post where he describes the update process in more detail, if you are interested. The create two files: exshell_bfu.sh and exshell_afu.sh.

This runs at the start of the update and makes a copy of the local_update.conf file because the update process deletes it (in my experience). Then it makes sure a script named run.sh exists and is executable and runs it.

This runs after the update completes (but before the update process changes the files) and waits for 30 seconds, then puts the local_update.conf back in place and deletes the update_record file that the camera creates to know the update happened. Basically, it puts things back the way they were so the camera will process the update again the next time it starts.

Also create a run.sh script on the sd card that contains your code you want to run for the update. Anything in the run.sh script that will take a while to execute should be backgrounded, otherwise the update will never complete, the camera will never connect, the files will never be put back to start the update again, etc. For my run.sh script to get a root telnet session, I used busybox telnetd instead of just telnetd because the plain telnetd did not seem to connect properly. The below just starts telnetd on port 23 with an sh shell as root (because thats what the update runs as).

Hi there. I just made an account here because i just purchase one of this v380 camera. I wonder if there is a mean to disable the auto night mode so it always shows color. I already tried taking off 2 wires inside. The one for ir led and the one for the lens filter. But it still get black and white whenever it senses lack of light. Which i think the sensor is too sensitive. Its not even dark in my room and still it switches to night mode. I really want to disable it. Can anybody here help me? Thank you.

And oh yeah, in the v380 app there are no settings or no option to manually disable night mode. And this is my firmware version.

Screenshot_2022-01-25-15-33-39-630_com.macrovideo.v380pro10801920 79.8 KB

Use patchv380, copy the patch to /sdcard/updatepatch/ and alter the patchmd5 in local_update.conf. Then boot up the camera. The sleep 30 is there so that you have time to unplug the camera before it runs post-update code (probably not harmful either way).

I extracted the hardware flasher cp /sbin/updater /mnt/sdcard/updater and loaded it into Ghidra to see how firmware updates work.Updating the kernel, nand, serial number, LOGO (not sure what that is) and mac address use ioctl magic, whereas updating the MTDs looks simpler.

My three cameras all worked great until about 1-11-19. As of that date, they stopped recording event videos (and obviously stopped uploading and notifying me of said videos). They also stopped making continuous recordings to microSD card.

To rule out general connectivity issues, it would be good to know if you are able to live stream reliably from the cameras to your phone with your phone not connected to the home network (eg. over cellular data)?

Cloud motion/sound event: These are enabled in the camera settings (gear icon) > Event Recording. Also make sure that the Detection Zone under Detection Settings is not missing the area of motion. These are played back in the Events tab.

microSD card recording: This is enabled in Advanced Settings > Local Storage and can be set to continuous or event only recording. This is played back by pressing the View Playback button on the live stream. This is completely independent from #1.

I appreciate these clarifications. I have had cloud recording enabled for a long time, and it worked perfectly for about two months, in November and December. I have never used any schedule other than All Day, and I have always used the full area for the detection zone. I have checked just now to make sure I still have my cameras set up this way.

I put a clean 8GB card in the camera, formatted it in the app, gave the camera 15 minutes to record and detect motion, and then checked the mSD card in my PC. Awesome! The camera is recording continuously. Still not recording events, though, but this is progress.

At one point yesterday, I wondered if my ISP had done something to cause the problem, since my annual contract expired on 1/23, and I had paid for a renewal on 1/11. But I think I ruled that out yesterday when I launched the app on a tablet using cell data and saw no event recordings.

I have similar problem but with a twist. I have 5 cameras 2 of them work like charm from day one but 3 are not recording events or uploading to cloud. All of them are on the latest firmware. But here is the twist I put the first 2 in The US and 3 in India and all the three in India are not working but live stream works fine. I am frusrated as wyze team was unable to respond back to my issue. Any suggestions ?

I was scheduled for weed abatement treatment on February 8, 2019, between 12:15 pm and 1:00 pm. I was gone for the day, and upon return, I reviewed the Wyze cam footage of the TWO front yard cameras to see if the weed tech showed up as promised. BOTH Wyze cameras showed NO ACTIVITY in my front yard from 7:00 a.m. to 5:00 p.m.

I called the weed abatement company and lodged a complaint for not receiving service as promised. The dispatcher said their records indicated the weed technician arrived at my property at 12:33 p.m. and completed his service visit for both the front and backyards.

I will be replacing the Wyze cams with RING SECURITY CAMERAS, which are designed to go with my RING security system. (I should have done this in the first place instead of cheaping-out with Wyze Cams.)

I got that update on April 10 and the next day one of my camera is now off line. I checked the firmware and both, they both have the same version 1.3.314 firmware. So why is it that now one of my 2 cameras not working, and now have "DEVICE IS OFFLINE" message??

I'm having the exact same problem with one of my cameras. After the update one of my 3 cameras is off line. I have replaces the batteries, opened and closed the battery door, tried to sync the camera. Removed the camera and Added it again, but nothing works. The camera does flash a blue light but doesnt connect. I am at my wits end wits end with these cameras.

Ihave done all of these things. But now I'm down to 2 cameras after Removing the one that was offline. I've tried to Add a New Device but it doesn't see the camera. The blue light blinks but the camera is not found.

I tried to do that but the link just takes you back to support. I can't find a link that actually let's me describe the problem. Your link takes me to a page that says " Ask the community or get support but when I click on it I go ba k to start. Seems to be a circle chase.

So I have tried this morning to "chat" online with Arlo Support. I use the term " Support" loosely because i cant get through to Support. Arlo is the worst manufacture I have ever dealt with trying to get help. I will never recommend this product to anyone. I'm sorry I chose to purchase this product. My cameras continually go " off line" and since the latest update I have one camera that cannot be seen by the base and I can no longer get to work. I will eventually move away from this 2nd rate product and manufacture. I have someone from this community who tells me to open a support issue but the site won't connect to an agent.

I finally got mine working. I had to disconnect everything and switched up the 2 cameras from their locations and unplugged everything and bascially started from scratch as if it was a new system. Pretty ridiculus since the system seems very sensative to any little change and then just keeps them OFFLINE, which means to me there's a problem I have to resolve.

How do i do that? When i go to Support i open a "Support Center" page. No place on that page to enter a "Case Number". Then it says "Looking for another option?" Ask The Community Contact Support. If i choose "Contact Support it takes me right back where i started. Why must this be so difficult? Just another reason for me to dump Arlo.

Ok with all the problems of cameras going offline I waited to pursue the issue any further. Instead I looked to my router and internet speed. So I upgraded today. Verizon was here and installed a new router with their 1 gig speed. So now I go to hook up my cameras but Arlo can't find my base. My tablet with the Arlo app is about 5' from the Arlo base. The Arlo base is about 3' from the new router. So all the parts, router, base and application (tablet) are all within spitting distance yet Arlo can't find my base. So I guess I won't be able to see if my cameras will stay online. Arlo is more problems than it is worth. I regret sinking $450 into a system that fails, doesn't have tech support and in general seems to be more hype than substance.

I am thoroughly disappointed in Arlo and my decision to buy the system. On Friday I got a new router from Verizon. I then called Arlo support and got all my cameras back online. Within 24 hours one of the camers went offline. Today I put it back online. We'll see how long it lasts.

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.

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