Hi Alex,
This was a deliberate omission from the installer. The reason is that the ck2cti Matlab script just calls the Python script anyways, so we felt there wasn't a need for the indirection and you should just use the command line version of cti2yaml. Apologies that this isn't documented!
However, the error you show should not be affected by whether or not you're using Cantera 2.4 or 2.5. The error points to something wrong with your Python/Cantera installation, but that's not the complete stack trace, so it's hard to help any further.
Best,
Bryan