Customer Service Agent - Kitchener

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IMPORTANT: In order to be considered for this position you must apply online at: http://www.directjobs.ca/j10526

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Serco DES Inc (DriveTest) is looking for professional and highly motivated individuals for the part-time position of Customer Service Agent in Kitchener, Ontario.

If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco DES.

?DriveTest? is the brand name for Ontario?s Driver Examination Centres, formerly managed by the Ontario Ministry of Transportation (MTO). DriveTest offers Driver Examination Services at 56 DriveTest Centres and 38 ?Travel Points? throughout Ontario. Our DriveTest Centre teams help maintain Ontario?s road safety record with great customer service.

Serco DES Inc provides a great opportunity for those that are looking to work with the public providing exceptional customer service. Serco DES will provide training to all successful applicants.

Our Customer Service Agents are responsible for providing information and assisting members of the public at various stages of the licensing process. Some of the work includes responding to customer inquiries on the telephone and in person, providing information about licence rules and regulations, verifying driver records, taking candidate photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer Service Agents must have excellent time management skills, be well organized, and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.

Successful Candidates must be able to:

Work in Fast-paced environment,
Work under pressure,
Work with tight deadlines,
Possess attention to detail,

Qualifications:

Excellent communication skills
Team player
Good problem solving and decision making skills
Proficient computer skills - Work with Windows, General office equipment, Electronic mail, Word processing software,
Willing to travel,
Completion of high school,
Knowledge of applicable sections of the HWY Traffic Act, related regulations and legislation as well as related government and company policies to provide information and advice to applicants,

Wage rates for these positions range from $14.63 to $21.01 per hour depending on the roles and the number of years an employee is in a position. Employees receive a partial benefits plan if they work an average of more than 25 hours per week, and a full benefits package if they work an average of more than 30 hours per week. The average salary of an employee at DriveTest is over $30,000 per year plus benefits.

If you are interested in joining the Serco DES DriveTest team, please visit our online application centre at:

http://serco.hirefx.com

Serco DES Inc is an equal opportunity employer. Candidates who have applied within the past year may be considered for current openings and do not need to re-apply.

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