City Dispatcher (Mississauga, Ontario, Canada)
CanuckCareers.com
http://www.canuckcareers.com/content/jobs/40397.html
Title: City Dispatcher
Location: Mississauga, Ontario, Canada
DUTIES & RESPONSIBILITIES
1. Directly supervise all activities of 25 drivers responsible for pick-up
and delivery of freight to customer locations. Coordinate work assignments,
monitor performance, and provide training on job duties, and company
policies and procedures.
2. Develop daily delivery plan (in most locations) and assign drivers and
equipment to meet P&D freight and manpower needs. Determine driver
availability, and assign equipment according to factors such as specific
freight and customer requirements, including customer business hours,
location, weight, and city routes/schedules. Select casuals as necessary
following preferential list (if applicable), or based on qualifications and
previous work experience. Decide when and if combination employees should be
moved from dock work to driving.
3. Communicate with drivers at defined intervals to manage service
expectations and identify problems. Use discretion and respond appropriately
providing guidance to drivers with customer complications, delays due to
traffic and weather, and specific instructions on handling collect shipments
and COD freight.
4. Utilize drivers efficiently with least possible use of overtime, however
use discretion to authorize overtime when necessary to meet service
standards. Authorize breaks and lunch periods according to contractual
language and customer/route schedules. Decide which driver should be sent
for unscheduled or late pick ups and which driver to send for pick up when
the scheduled unit is full.
5. Receive and respond accordingly to calls from customers as well as the
Customer Service Center. Identify and categorize problems encountered by
drivers including customer specific issues, and problems on the dock and in
the shop. Identify management responsible for resolving problems, and
propose solution.
6. Conduct pre-shift meetings with drivers to review previous day's
activities including productivity, accidents, problems, results of any
accident investigations, and to promote safety awareness. Based on this
review, instruct drivers as to needed changes.
7. Evaluate driver performance and conduct driver review sessions. Initiate
disciplinary process as necessary, providing appropriate coaching,
documentation, and recommendations of further disciplinary actions. Maintain
positive communications with drivers and work to promote teamwork. Ensure
employees have adequate knowledge and resources to accomplish assigned job
duties.
8. Evaluate driver reported accidents and breakdowns. Determine course of
action based on severity of accident or breakdown. Communicate with local
authorities, and authorize tow service, repairs, and insurance adjuster as
needed.
9. Actively support the Dupont Safety Process geared to reduce driver
preventable accidents and injuries. Communicate and promote a safe working
environment. Complete Supervisor safety incident reports, and thoroughly
investigate accidents to determine root cause.
REQUIREMENTS
1. High school education or equivalent.
2. Demonstrated leadership experience.
3. Effective verbal, written and interpersonal communications skills.
4. Basic computer skills.
SKILLS/QUALITIES CONSIDERED A PLUS
1. Bachelor's degree in transportation or related area.
2. Experience in supervision and dispatching in a unionized environment.
3. Knowledge of company operations' policies and procedures.
Yellow offers a competitive base salary (based on experience) and an
opportunity for an annual bonus, as well as a full range of flexible
benefits, which includes pension, health, dental, vision, life insurance,
and tuition reimbursement.
Yellow is committed to Employment Equity and encourages applications from
all qualified women and men, including Aboriginal people, persons with
disabilities and visible minorities.
For more information or to apply to this position visit:
http://www.canuckcareers.com/content/jobs/40397.html
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