Cogeco E-mail Quota?
Cedric Nagy
have and commonly use my @cableworks.org email address, inherited and
supported by Cogeco since a couple of years ago. It seems to reside on
the same server as the old @cgocable.net addresses, as a ping shows that
mail.cableworks.org actually refers to cableworks.cgocable.net.
Of course I did not switch to an @home email address to avoid the
problems associated with those, and on any correspondence I have
recieved since the @home email addresses were removed does not state
that @cableworks.org addresses should be switched over to the new
@cogeco.ca (only @home and @cgocable.net addresses).
I would like to keep using this address, however recently a bunch of my
messages were randomly deleted, including several folders and a bunch of
the mail in my inbox, in no particular order. I am using the IMAP server
(another reason why I didn't switch to the @home, since IMAP wasn't
supported and I use the email address from several computers), so I
don't have local copies of these emails. I emailed Cogeco support a
couple of weeks ago, and have yet to recieve a reply.
Would Cogeco have removed these messages because of violation of some
(unknown) quota? Has anyone else experienced this?
Go Raptors Go!!!
c
J
point it did support that type of service. In fact it is not the same
server as pop.cgocable.net which would be for @cgocable.net mail. Since
there are tens of thousands of unused email accounts on the server and some
mail boxes that contain hundreds of megabytes of mail. We are deleting all
the mail which is left on the server after it is popped and email addresses
that are not used regularly are being deleted. Shortly though both mail
servers are to be decommissioned. Originally we indicated that those mail
servers would be decommissioned in there summer of 2000 however since we had
rack space available and the boxes were in good condition we kept them
running. The latest information I have is that they will be taken offline
within the next 2 weeks. Therefore it would be wise to telephone support to
configure your cogeco.ca email account.
J
"Cedric Nagy" <ced...@cableworks.org> wrote in message
news:3CC3677E...@cableworks.org...
Cedric Nagy
Thank you for your quick reply and followup. However I beg to differ
that this is not an IMAP server - I have been using it as such for quite
some time. Based on your explanation, I can understand why some of the
messages dissapeared - they were probably removed after using the POP
protocol through a web-based email like hotmail to check my messages at
some point. However, the use of the IMAP server is something I value
highly. I was never notified that I had to switch from this address to
anything else (this was confirmed as recently as last night with tech
support who stated that there are no plans to remove the server and I
might as well keep using it for the IMAP functionaliy - as well as
several other times during the initial conversion, when I was assured
that I could keep this email address). As such, I have continued to use
it on my resume, signups on the internet that do not allow you to change
your email address (such as Microsoft's Passport...as your email address
is your username), and so on. In addition, I double checked this on your
FAQ page, which *excludes* cableworks addresses from the list of email
addresses that need switching:
" What should I do if my email address does not end in @cogeco.ca?
If your email address is any of the following: @cgocable.net, @home.com
or @cgo.wave.ca you should call Cogeco technical support to obtain an
@cogeco.ca address as soon as possible. "
It was after all this searching and waiting on hold that I was satisfied
that the Cableworks address (and the related @western.wave.ca) would
remain available to me and my correspondents.
All of a sudden, the policy seems to have changed. Apart from myself and
anyone else reading this newsgroup, no one continuing the use of this
address will be given any time whatsoever to switch over (nevermind 2
weeks which is *extremely* short).
I am therefore extremely dissapointed in Cogeco's actions: not only are
they switching users email addresses with no notice, but they are also
cutting back on the services that they provide.
As one of the first cable modem subscribers in my neighbourhood (I got
it installed as soon as it became available), I have seen good and bad
times. Although I must admit that the good times have been more
prentiful under Cogeco, I must also point out that this event, along
with another ill-thought out decision have been my worst cable modem
experiences.
In that situation, a Cogeco installer working on my street found a
"non-standard" filter on my line which was actually the old Cableworks
or Western line filter. Without consulting with the list of services
that we recieved or letting his supervisor (or us) know, he swapped this
filter for a Cogeco one - however, this blocked off all Internet access.
Cogeco tech support dragged their feet on this issue, and it took
several days of down-time to solve this problem. Very annerving,
especially since tech support without fail blamed the outage as a
problem with my computer, my modem (I was asked to *bring it in* to
Cogeco to get it swapped), etc. Very unprofessional. And so is this.
I would ask that Cogeco please reconsider the decision of shutting down
this email server, and not providing IMAP (a newer protocol).
c
Cedric Nagy
I would just like to take some time to thank the Cogeco employee who
quickly (within 30 minutes) called me regarding my previous post and was
able to provide a satisfactory explanation on why this email address is
being discontinued and why I was given incorrect information. If only
the front-line techs were like that [he was Tier 2.5] ;)
c