Re: New Teksavvy user - lost internet connection

[JF Mezei]

Paul Babiak wrote:
> I have re-booted the modem, an IP address has been assigned to the
> computer, but no connection to the net.

I'm on Teksavvy and things seem to work.

Can you ping 206.248.154.102 ? (should be the first router from you.)

Are you getting an 206.248.*.* IP address ?

Which DNS servers are you getting told to use ?
If you don't get any, try:
65.39.192.130 and 65.39.196.215

[Tony]

Try a different modem and a different operating system.

Paul Babiak wrote:

> My Teksavvy service was activated earlier today, and all seemed pretty
> good, looking to fire Rogers.
> But I just lost my connection - is there currently a Teksavvy issue, or
> a problem at my end?
> I'm using a 2Wire 2700HG-B modem, wired ethernet. Modem indicates power
> good, ethernet good, dsl good, internet no good.

> I have re-booted the modem, an IP address has been assigned to the
> computer, but no connection to the net.

> Any help appreciated, thanks.
>
> Paul

[Tony]

I always run modems in bridge mode just in case something like this
happens. The cpu and memory of most modems just can't handle today's
demanding taks 24/7. That's why i run them in bridge mode. See if you can
log into the setup screen. If you can't the modem likely broke. If you can
try bridge mode and test@test for the user name and test for the password
to see if you can connect.

[JF Mezei]

Paul Babiak wrote:
> I have no internet connection at all on that modem - hence no IP address.
> The computer has a private 192.168.x.x IP address assigned by the modem.

Sorry. You had said that the computer had been assigned an IP.

Ok, then, wwe have to start with all the questions:

If your computer has a private LAN IP, then your router is the one in
charge of negotiating PPPoE with the ISP. So you need to access your
router to find out whatr is going on.

With PPPoE, you specify a us...@teksavvy.con as well as a password, and
set the router to be in PPPoE mode with the WAN side. This will then
negotiate with teksavvy for an IP and other parameters.

Your router would also have long files to indicate why it might be
unable to connect to the ISP. Do you have a combination of DSLmodem and
router, or is your router separate from your DSL modem ?

[Sid Elbow]

Paul Babiak wrote:

> The connection is back up now. The modem keeps trying until it
> successfully connects.

It just dropped off-line shortly before 1am Thursday (today), but it is
> back now, it has re-established itself.

Teksavvy sent a broadcast message on May 18 stating they would be doing
considerable network maintenance/upgrade intermittently for the
following 6 weeks. Typically they do this in the wee hours. Perhaps you
hit one of those.

[TSI Rocky]

On Thu, 14 Jun 2007 09:31:57 -0400, Sid Elbow <mevag...@gmail.com>
wrote:

Hmm... We weren't working on anything last night... I'd call in.

[Tony]

Marginal connection. Suggestion move to a phone outlet closer to the demarc
point.

[gbuchana(a)teksavvy(dot)com]

Paul Babiak wrote:
> My Teksavvy service was activated earlier today, and all seemed pretty
> good, looking to fire Rogers.

Good for you. I'm finding life after Rogers pretty good.

> But I just lost my connection

When I first got hooked up to DSL I had quite a few problems with
dropped connections. I had a couple of plug-in phone filters that
provided inadequate filtering, such that a ringing phone or picking
up the phone caused a loss of connection.

I got one of these: http://www.comtest.ca/cpe-01.htm
and have not had a moment of trouble since. My modem shows typical
session connect times of 60+ days uninterrupted.

____________________________________________________________________
Gardner Buchanan gbuchana(a)teksavvy(dot)com
FreeBSD: Where you want to go. Today.