Sympatico e-mail problems widespread?
Patrick Coghlan
receive e-mail, but not send. I thought this might be a simple password
problem etc. and expected to spend 10 minutes getting them back online.
To make a long story short, I learned that Bell has started moving
customers to "secure platforms", which require the following changes:
- new incoming AND outgoing server names (pophm.sym... and smtphm.sym...)
- SSL authentication
- b1xxxx account names changed to use...@sympatico.ca
- Thunderbird users have to switch to Outlook, because apparently the
SSL authentication doesn't work on the outgoing server with Thunderbird
This is hardly a trivial *tweak* for many customers. Many of the techs
aren't even properly trained (father-in-law spent 1 hour on the phone to
India last night, and the tech only managed to change the name of the
*account*).
Questions:
1) How many thousands of customers like my in-laws had their e-mail
access fried?
2) Can Outlook Express import Thunderbird addresses and messages? I
tried to import the addresses, but apparently the file extension used by
Thunderbird isn't recognized by Outlook Express. I didn't get time to
try and import the messages.
I'd like to be smug and say that, as a Rogers customer, I'm immune to
Bell's nonsense...but I have some Sympatico accounts at work *&*^^%%$#@!
Fazel Patel
fortune by outsourcing to Biafra instead of to India. Why pay someone 10
dollars a month US when you can pay them 10 cents instead?
JF Mezei
> - new incoming AND outgoing server names (pophm.sym... and smtphm.sym...)
> - SSL authentication
> - b1xxxx account names changed to use...@sympatico.ca
> - Thunderbird users have to switch to Outlook, because apparently the
> SSL authentication doesn't work on the outgoing server with Thunderbird
I this is really true, then this is a *HUGE* mistake for any ISP.
If Sympatico has decided to adopt a Microsoft-specific implementation of a
standard (hence: not working with non MS products), it means that the
integration of Sympatico into Microsoft is much greater than I could have
anticipated.
I cannot believe that this would have been a wholesale change done to all
users not switched over to the MS platform yet. That would require half of
india to answer the telephone calls.
I would hope that Sympatico would agree to void any contract (without
penalty) for users who, because of a change made by Bell, can no longer
function on Sympatico.
Zack Aube
> I just spent over 2 hours fixing my in-laws' computer. They could
> receive e-mail, but not send. I thought this might be a simple password
> problem etc. and expected to spend 10 minutes getting them back online.
>
> To make a long story short, I learned that Bell has started moving
> customers to "secure platforms", which require the following changes:
>
> - new incoming AND outgoing server names (pophm.sym... and smtphm.sym...)
> - SSL authentication
> - b1xxxx account names changed to use...@sympatico.ca
> - Thunderbird users have to switch to Outlook, because apparently the
> SSL authentication doesn't work on the outgoing server with Thunderbird
>
> This is hardly a trivial *tweak* for many customers. Many of the techs
> aren't even properly trained (father-in-law spent 1 hour on the phone to
> India last night, and the tech only managed to change the name of the
> *account*).
>
> Questions:
>
> 1) How many thousands of customers like my in-laws had their e-mail
> access fried?
Probably not a whole lot to this point in time but I do remember, just
after Sympatico crawled into bed with Microsoft, reading a release that
came in my email which stated that eventually all subscribers would be
moved to the new email servers contracted to Microsoft. That is the
point at which I discontinued the use of Sympatico email services.
Please note; your Service Agreement now refers to your Service Providers
as Sympatico/MSN. That tells the story.......
> 2) Can Outlook Express import Thunderbird addresses and messages? I
> tried to import the addresses, but apparently the file extension used by
> Thunderbird isn't recognized by Outlook Express. I didn't get time to
> try and import the messages.
Unfortunately, when you're dealing with a monopolistic entity such as
Microsoft, cross-app compatibility is a one way street. Thunderbird has
no problem importing a Microsoft address book but the converse is not
true.
As for Sympatico? They simply continue to practice the arrogance and
uncaring mentality that we have all come to know and love.
> I'd like to be smug and say that, as a Rogers customer, I'm immune to
> Bell's nonsense...but I have some Sympatico accounts at work *&*^^%%$#@!
Where worlds collide!!! :-)
--
______
Zack
Every operating system out there is about equal. We all suck.
(Brian Valentine of Microsoft)
Mike
"Patrick Coghlan" <ne...@coghlan.ca> wrote in message
news:457112df$0$24556$c3e...@news.astraweb.com...
>I just spent over 2 hours fixing my in-laws' computer. They could receive
>e-mail, but not send. I thought this might be a simple password problem
>etc. and expected to spend 10 minutes getting them back online.
>
> To make a long story short, I learned that Bell has started moving
> customers to "secure platforms", which require the following changes:
>
> - new incoming AND outgoing server names (pophm.sym... and smtphm.sym...)
> - SSL authentication
> - b1xxxx account names changed to use...@sympatico.ca
> - Thunderbird users have to switch to Outlook, because apparently the SSL
> authentication doesn't work on the outgoing server with Thunderbird
goolge in about 1 minute, and they included step by step how to set it up
for their secure servers.
2) Some anti virus programs will now conflict with they email services
because they can't handle secure connections.
3) the b1 account name is for pppoe sessions not email. When I had sympatico
a few years ago their email account names were use...@sympatico.ca.
4) The thundrbird issue is strange, is it a known problem?
Commentator
Sympatico is moving to Sympatico branded Hotmail.
Some Guy
I think perhaps it is relavent to this thread.
--------------------------
Tonight I had some problems sending e-mail from work (we have
sympatico 6-meg service with static IP).
Problem was that I couldn't connect to the out-bound smtp server from
my machine.
I looked at my settings - it was set to 209.226.175.65.
nslookup on 209.226.175.65 comes back with smtp10.on.aibn.com.
Hmmm. What's aibn.com? They don't seem to operate a web server.
Whois aibn.com comes back with:
Registrar Name: Markmonitor.com
Registrar Whois: whois.markmonitor.com
Registrar Homepage: http://www.markmonitor.com
So who are these people?
After a bit of poking, I figure out that what I want is this:
smtp1.sympatico.ca -> 209.226.175.63
So I was off by 2 IP addresses. But it's been working for about a
year with the aibn address.
Strange...
See also this cached page:
http://64.233.161.104/search?q=cache:VcIvzdBc2h8J:www.businesscentre.bell.ca/
MyWorkspace/FAQ/Products/Articles/dialupServers.htm+aibn.com&hl=en&gl=ca&ct=clnk&cd=1
Also:
http://en.bellnet.ca/GlobalContent/Header/Contact+Us.htm
What does "aibn" stand for?
A google search for "aibn.com" shows that a lot of people have
aibn.com e-mail addresses.
Some Guy
> Sympatico is moving to Sympatico branded Hotmail.
It has been an urban legend for at least the past 2 years that
Sympatico was *forcing* people off of their pop server and to the
Microsoft-operated MSN/Hotmail service.
I have experienced no such force. I still have pop access to the
sympatico pop server and I still have several active accounts on that
server.
Some have even claimed (outlandishly) that the Sympatico pop server
was actually remotely-administered by Microsoft because they refused
to believe that Sympatico had anything to do with pop mail any more.
It is true (from what I have read) that once someone voluntarily has
switched to the MSN service, that they lose their sympatico pop
account and can never get it back. Supposedly it's also the case that
at some point in the past that new sympatico subscribers were never
given (and could never activate) sympatico pop accounts.
All I can say that for sure that sympatico-hosted pop mail is alive
and well for those that still have it.
Mike
"Some Guy" <So...@Guy.com> wrote in message news:4571B8B8...@Guy.com...
sympatico.ca address
Commentator
> Commentator wrote:
>
>> Sympatico is moving to Sympatico branded Hotmail.
>
> It has been an urban legend for at least the past 2 years that
> Sympatico was *forcing* people off of their pop server and to the
> Microsoft-operated MSN/Hotmail service.
Correct, they are not forcing existing subscribers to change, but they are
encouraging it. The big enticement is more than 3MB for secondary accounts,
and more than 10MB for the main account.
>
> I have experienced no such force. I still have pop access to the
> sympatico pop server and I still have several active accounts on that
> server.
>
> Some have even claimed (outlandishly) that the Sympatico pop server
> was actually remotely-administered by Microsoft because they refused
> to believe that Sympatico had anything to do with pop mail any more.
>
> It is true (from what I have read) that once someone voluntarily has
> switched to the MSN service, that they lose their sympatico pop
> account and can never get it back.
This is true.
> Supposedly it's also the case that
> at some point in the past that new sympatico subscribers were never
> given (and could never activate) sympatico pop accounts.
This is also true.
>
> All I can say that for sure that sympatico-hosted pop mail is alive
> and well for those that still have it.
People contemplating making the switch should also note that the Sympatico
branded Hotmail does not allow automatic forwarding.
Lee
Commentator
You still get a Sympatico email address, and the pop server is
pophm.sympatico.ca, the smtp server is smtphm.sympatico.ca.
Note the "hm" in the server names.
Logging in to webmail takes you to a login.live.com URL, and on the login
page you will see the phrase "Sympatico Mail enhanced by MSN". You must
have a Windows Live ID to log in (formerly known as Passport).
It is a Hotmail hosted service.
Geoffrey Welsh
> What does "aibn" stand for?
Advantage Internet Business Network (or something like that.)
I believe that it's the domain used for all business customers now.
--
Geoffrey Welsh <Geoffrey [dot] Welsh [at] bigfoot [dot] com>
I'm a cynic. Optimists say the glass is half full, pessimists say the
glass is half empty, and cynics observe that our education system can
no longer produce purchasing managers who can order the correct size of
glass.
chuckcar
news:mzjch.4340$J32....@read1.cgocable.net:
>
> "Some Guy" <So...@Guy.com> wrote in message
> news:4571B8B8...@Guy.com...
>> Commentator wrote:
>>
>>> Sympatico is moving to Sympatico branded Hotmail.
>>
>> All I can say that for sure that sympatico-hosted pop mail is alive
>> and well for those that still have it.
> My godfather just signed up with sympatico lite and he has a pop
> sympatico.ca address
>
>
Do you know what the *name* of the server is? If it starts with
pop1..pop8/smtp1..smtp8, it's real pop2 mail otherwise it's what they
*call* pop3, but inferior as opposed to a newer RFC.
--
(setq (chuck nil) car(chuck) )
Geoffrey Welsh
Many firms choose India over even cheaper places because the education,
infrastructure, and political stability are much better there.
Madonna
GMail can be accessed with Thunderbird, it goes something like this:
In: pop.gmail.com port 995 SSL
Out: smtp.gmail.com port 587 TLS
Storage is unlimited (IIRC).
Extra addresses unlimited also.
Free.
Works with any standard mail client and operating system.
Many 3rd party utilities available. e.g. Firefox add-ons.
And that way you can switch ISP's if you're not happy with the service,
the quota, or the over-billing.
Patrick Coghlan
> "Patrick Coghlan" <ne...@coghlan.ca> wrote in message
> news:457112df$0$24556$c3e...@news.astraweb.com...
>> I just spent over 2 hours fixing my in-laws' computer. They could receive
>> e-mail, but not send. I thought this might be a simple password problem
>> etc. and expected to spend 10 minutes getting them back online.
>>
>> To make a long story short, I learned that Bell has started moving
>> customers to "secure platforms", which require the following changes:
>>
>> - new incoming AND outgoing server names (pophm.sym... and smtphm.sym...)
>> - SSL authentication
>> - b1xxxx account names changed to use...@sympatico.ca
>> - Thunderbird users have to switch to Outlook, because apparently the SSL
>> authentication doesn't work on the outgoing server with Thunderbird
> 1) I found the instructions on setting up a sympatico email account on
> goolge in about 1 minute, and they included step by step how to set it up
> for their secure servers.
You can set it up alright. I configured Thunderbird after getting
Outlook to work. While Outlook works with the new
servers/accounts/settings, outgoing e-mail does not work with
Thunderbird now.
> 2) Some anti virus programs will now conflict with they email services
> because they can't handle secure connections.
> 3) the b1 account name is for pppoe sessions not email.
It's also used for e-mail, both for the primary and all secondary e-mail
accounts.
> 4) The thundrbird issue is strange, is it a known problem?
The issue only started 3 days ago, but many people are now encountering it.
Tony
Yugo
> Just dump sympatico email service.
Since they already dumped news service and outsourced internet access to
Microsoft, why not dump Sympatico altogether? Shit, now Microsoft even forces
its customers to use their IE crap instead of Thunderbird. (See Patrick
Coghlan's post.)
But they're working on it. Proof? You can receive your messages in
Thunderbird... but not send them yet. To send them, you've got to copy/paste
messages and addresses to IE. So, of course, you'll never use Thunderbird.
But they're working on it! Sure! But will a non-MS product ever succeed were
an MS product fails. Never, of course. That's only to prove that MS is so much
better.
Those people stink.
Lee
been using Sympatico since the first of the year so am one of those new
customers that was forced to use the Hotmail run email service.
I use Thunderbird for both send and receive with no problems at all!
I agree that they 'stink', but you should not be commenting on something
as if you know it to be fact, when in fact, you don't know your facts.
Also, their internet service has not been outsourced to Microsoft, it is
the email service.
Regards
Lee in Toronto
Senex
> Madonna wrote:
>
>> Just dump sympatico email service.
>
> Since they already dumped news service and outsourced internet access to
> Microsoft, why not dump Sympatico altogether? Shit, now Microsoft even forces
> its customers to use their IE crap instead of Thunderbird. (See Patrick
> Coghlan's post.)
Ha!! You think that's bad. You should see the info they rip off your
computer during the 'application validation' process. They even take
info such as the manufacturer of your computer, BIOS manufacturer,
Various numbers specific to your particular machine,
timezone...........
>
> But they're working on it. Proof? You can receive your messages in
> Thunderbird... but not send them yet. To send them, you've got to copy/paste
> messages and addresses to IE. So, of course, you'll never use Thunderbird.
All designed by Microsoft to try and eliminate competative software.
>
> But they're working on it! Sure! But will a non-MS product ever succeed were
> an MS product fails. Never, of course. That's only to prove that MS is so
> much better.
Not better. More powerful. There's a difference.
>
> Those people stink.
Yeah well, now when you pay your Sympatico bill, understand, you're
also giving more money to Microsoft (indirectly). So let's see, now
they collect for OS, applications *and* internet access.
Can you spell MONOPOLY? I knew you could.
--
Senex
Yugo
> Can you spell MONOPOLY? I knew you could.
I sure can, but it seems some people here would sell their soul to the devil
for a few dollars less now and a whole lot more to pay in the future. That's
what you call savvy shortsightedness.
Yugo
> Yugo..... I don't know where you get your information from, but I've
> been using Sympatico since the first of the year so am one of those new
> customers that was forced to use the Hotmail run email service.
Lee..... I don't know where you get your information from, but it seems that
some people here have the problem I'm talking about.
> I agree that they 'stink', but you should not be commenting on something
> as if you know it to be fact, when in fact, you don't know your facts.
I've been with Sympatico and I know for a fact that they stink in evry
possible way.
> Also, their internet service has not been outsourced to Microsoft, it is
> the email service.
How would you know if MS was taking care of Sympatico's all-IIS servers?
JF Mezei
> Also, their internet service has not been outsourced to Microsoft, it is
> the email service.
They've also given their www.sympatico.ca portal to microsoft.
chuckcar
> You can set it up alright. I configured Thunderbird after getting
> Outlook to work. While Outlook works with the new
> servers/accounts/settings, outgoing e-mail does not work with
> Thunderbird now.
Have you tried doing a ping of the outgoing server to see if it's
responding? A tracert might help to show that it's actually found.
chuckcar
news:mn.1b297d6cd...@senex.nil:
> Yugo was thinking very hard :
>> Madonna wrote:
>>
>>> Just dump sympatico email service.
>>
>> Since they already dumped news service and outsourced internet access
>> to Microsoft, why not dump Sympatico altogether? Shit, now Microsoft
>> even forces its customers to use their IE crap instead of
>> Thunderbird. (See Patrick Coghlan's post.)
>
> Ha!! You think that's bad. You should see the info they rip off your
> computer during the 'application validation' process. They even take
> info such as the manufacturer of your computer, BIOS manufacturer,
> Various numbers specific to your particular machine,
> timezone...........
So they can keep track of any hardware incompatibilities that crop up.
And believe me there is *no* way of knowing what they will be short of
real statistics. What that you mentioned points to a person, To say
nothing of the fact that your isp *already* knows your name, address,
phone number and quite possibly your bank and account number. SIN number
is a given these days.
>>
>> But they're working on it. Proof? You can receive your messages in
>> Thunderbird... but not send them yet. To send them, you've got to
>> copy/paste messages and addresses to IE. So, of course, you'll never
>> use Thunderbird.
>
> All designed by Microsoft to try and eliminate competative software.
>
No, just a matter of not knowing what the proper settings are and
Sympatico not paying for proper training. There is at least one post
from someone who *does* have it working with Thunderbird.
<snip>
David Smith
"Commentator" <comme...@nospam.com> wrote in message
news:_Mjch.17273$Z33....@fe79.usenetserver.com...
So what is the issue here? You can still setup a pop server account with an
e-mail client. The web interface is there but you are not forced to use it.
Later...
David S>
Commentator
Sigh. Quite simply, the post I responded to suggested that Microsoft was
*not* hosting the Sympatico mail service.
The fact is, they are, regardless of how you access it.
Tony
ever seen.
chuckcar wrote:
> Senex <se...@senex.nil> wrote in
> news:mn.1b297d6cd...@senex.nil:
>
> > Yugo was thinking very hard :
> >> Madonna wrote:
> >>
> >>> Just dump sympatico email service.
> >>
> >> Since they already dumped news service and outsourced internet access
> >> to Microsoft, why not dump Sympatico altogether? Shit, now Microsoft
> >> even forces its customers to use their IE crap instead of
> >> Thunderbird. (See Patrick Coghlan's post.)
> >
> > Ha!! You think that's bad. You should see the info they rip off your
> > computer during the 'application validation' process. They even take
> > info such as the manufacturer of your computer, BIOS manufacturer,
> > Various numbers specific to your particular machine,
> > timezone...........
>
> So they can keep track of any hardware incompatibilities that crop up.
> And believe me there is *no* way of knowing what they will be short of
> real statistics. What that you mentioned points to a person, To say
> nothing of the fact that your isp *already* knows your name, address,
> phone number and quite possibly your bank and account number. SIN number
> is a given these days.
>
>
Pat Coghlan
> Yugo wrote:
>> <stuff deleted>
>>
> Yugo..... I don't know where you get your information from, but I've
> been using Sympatico since the first of the year so am one of those
> new customers that was forced to use the Hotmail run email service.
>
> I use Thunderbird for both send and receive with no problems at all!
Zack Aube
You will find no Microstiff Operating System or Applications on my
system. There are alternatives such as Linux, Unix and Mac. I use one of
those. So:
1... I didn't pay a Wad of cash for the OS and/or Apps.
2....I have never required anti-virus or anti-spyware utilities.
3....The system doesn't crash.
4....The stuff on my hard drive is not made up of bloatware.
And;
5....It does all I need it to do economically and efficiently.
Now all I need to do is rid myself of Sympatico and that's the easy part.
--
______
Zack
Every operating system out there is about equal. We all suck.
(Brian Valentine of Microsoft)
Zack Aube
{RWP}
>
> Sigh. Quite simply, the post I responded to suggested that Microsoft was
> *not* hosting the Sympatico mail service.
>
> The fact is, they are, regardless of how you access it.
I cannot believe there still people who actually use these facilities who
haven't yet gotten a handle on what you are saying.
I can reinforce by repeating what you are saying.
Folks, your email service *is* provided by Microsoft and it is *not* the
same as the original Sympatico pop service.
Yugo
> You will find no Microstiff Operating System or Applications on my
> system. There are alternatives such as Linux, Unix and Mac. I use one of
> those. So:
> 1... I didn't pay a Wad of cash for the OS and/or Apps.
> 2....I have never required anti-virus or anti-spyware utilities.
> 3....The system doesn't crash.
> 4....The stuff on my hard drive is not made up of bloatware.
> And;
> 5....It does all I need it to do economically and efficiently.
>
> Now all I need to do is rid myself of Sympatico and that's the easy part.
Same here, but some people pretend that's a very dull life. They prefer to
roam the net in search of this and that new patch, virus detector, you name it.
And, of course, that's only my little desktop machine. Imagine when it comes
to managing an ISP! Still Marc Bissonnette pretends I understand nothing about
ISPs... which is quite true. But I'm sure there's not much interest in
extrapolating desktop problems to servers. As I've said, I've known many
competent system administrators who felt the same. Wherever you use it,
Microsoft doesn't make much sense. You just don't save money with Microsoft
and Stevie's TCO theory is pure bullshit.
Now, for the nth time, he pretends that MS's latest OS is an impregnable
fortress. And Microsofties will believe it and buy it till another version is
announced that will /really/ be foolproof. Meanwhile the money comes in and
Microsoft buys ISPs, bringing the whole world into serfdom.
Let's hope someday Microsofties will get a life and take it easy.
Some Guy
> Folks, your email service *is* provided by Microsoft and it is
> *not* the same as the original Sympatico pop service.
pop1.sympatico.ca -> 209.226.175.83
pop2.sympatico.ca -> 209.226.175.83
pop3.sympatico.ca -> 209.226.175.83
pop4.sympatico.ca -> 209.226.175.83
pop5.sympatico.ca -> 209.226.175.83
pop6.sympatico.ca -> 209.226.175.83
209.226.175.83 -> pop6.sympatico.ca
whois 209.226.175.83
OrgName: Bell Canada
OrgID: LINX
City: toronto
StateProv: ON
PostalCode: K1G-3J4
Country: CA
NetRange: 209.226.0.0 - 209.226.255.255
CIDR: 209.226.0.0/16
-------------------
pophm.sympatico.ca -> 65.54.191.188
pophm.sympatico.ca FQDN -> pop.bc.hotmail.com (?)
Whois 65.54.191.188
OrgName: Microsoft Corp
OrgID: MSFT
Address: One Microsoft Way
City: Redmond
StateProv: WA
PostalCode: 98052
Country: US
NetRange: 65.52.0.0 - 65.55.255.255
CIDR: 65.52.0.0/14
Zack Aube
> -------------------
>
> pophm.sympatico.ca -> 65.54.191.188
>
> pophm.sympatico.ca FQDN -> pop.bc.hotmail.com (?)
>
> Whois 65.54.191.188
>
> OrgName: Microsoft Corp
> OrgID: MSFT
> Address: One Microsoft Way
> City: Redmond
> StateProv: WA
> PostalCode: 98052
> Country: US
>
> NetRange: 65.52.0.0 - 65.55.255.255
> CIDR: 65.52.0.0/14
Yup, and this is the one that Sympatico/MSN customers get now and have
for quite some time. All Sympatico customers will be using it
eventually.
<<<<pophm.sympatico.ca>>>>
pophm or pop(hotmail). It's Microsoft plain and simple.
Some Guy
> > pophm.sympatico.ca -> 65.54.191.188
> > OrgName: Microsoft Corp
> All Sympatico customers will be using it eventually.
That claim has been going around for about 2 years now. It has yet to
happen.
There still is the other issue of Sympatico's out-bound mail server.
It's not so easy to tear that down and tell ALL sympatico customers
(residential and commercial) to use some other out-bound server. It's
also not exactly efficient either.
Senex
> Zack Aube wrote:
>
>>> pophm.sympatico.ca -> 65.54.191.188
>>> OrgName: Microsoft Corp
>
>> All Sympatico customers will be using it eventually.
>
> That claim has been going around for about 2 years now. It has yet to
> happen.
He's right. It will happen even if only through attrition.
>
> There still is the other issue of Sympatico's out-bound mail server.
> It's not so easy to tear that down and tell ALL sympatico customers
> (residential and commercial) to use some other out-bound server.
How do you figure little things like *customer* (residential and/or
commercial) would *ever* get in the way of something Bell/Sympatico/MS
wanted to do? If it did, it would damn well be a first for these
greenback whores.
> It's also not exactly efficient either.
(chuckle) Efficiency is not an attribute that sticks to
Bell/Sympatico/MS in any great amount. These dufuses are still trying
to finish a 3mbps to 5 mbps upgrade that started almost 3 years ago.
Efficiency? The word doesn't exist in the corporate binder.
--
Senex
JF Mezei
> (chuckle) Efficiency is not an attribute that sticks to
> Bell/Sympatico/MS in any great amount. These dufuses are still trying
> to finish a 3mbps to 5 mbps upgrade that started almost 3 years ago.
> Efficiency? The word doesn't exist in the corporate binder.
I was under the impression that Bell was purposefully being obtuse and slow
with that process. the 3 to 5 upgrade has been extremely different from the
1.7 to 3 and the 1.3 to 1.7 upgrades of the past.
When they shutdown ISTOP, they were pulling cards out within hours, yet
when an ISP wants service, it is 5 business days and Bell ensures the work
is done within 10 minues of the deadline at the end of the 4th day.
My guess with regards to the email stuff is that the policy may be sensible
in terms of protecting existing customers, but that some of the drones who
answer the phone are too quick to "convert" customers to the microsoft
email stuff which breaks customer's access. Then the next drone refuses to
put the customer back onto the "real" mail infrastructure.
BTW, when Rogers setup its internet on cable, did it immediatly go to @HOME
? And when @HOME failed, how seamless was the transition to Roger's own
servers ? And now that it is moving to Yahoo, how seemless was that
transition ?
Madonna
> (chuckle) Efficiency is not an attribute that sticks to
> Bell/Sympatico/MS in any great amount. These dufuses are still trying
> to finish a 3mbps to 5 mbps upgrade that started almost 3 years ago.
> Efficiency? The word doesn't exist in the corporate binder.
3 years?
They announced it on 26 July 2006
http://www.crtc.gc.ca/archive/ENG/Orders/2006/o2006-258.htm
But it wasn't completed on Oct 31st as was supposed to happen.
Tony
that's without the router. Not only that what about the people that got
skipped over because they were too close to the central office? Do they need
to buy 1,000 feet of telephone cable to get upgraded?