CRA Taxpayers’ Ombudsman's Second Annual Report Tabled - CRA SOTW
Alan Baggett
Taxpayers' Ombudsman's Second Annual Report Tabled in Parliament by
the Minister of National Revenue
OTTAWA, ONTARIO--(Marketwire - Oct. 8, 2010) –
The second annual report of the Taxpayers' Ombudsman, Mr. J. Paul
Dubé, was tabled in Parliament today by the Honourable Keith Ashfield,
Minister of National Revenue.
In its second year of operation, the Office of the Taxpayers'
Ombudsman responded to over 5,000 enquiries, opened more than 1,200
files, and investigated over 200 individual complaints regarding the
Canada Revenue Agency's (CRA) service.
The Taxpayers' Ombudsman is mandated to review service related
complaints from taxpayers about the CRA, informing Canadians about
their rights as taxpayers, promoting conformity with the Taxpayer Bill
of Rights and identifying and reviewing systemic and emerging issues
related to service matters.
The work of the Office of the Taxpayers' Ombudsman has led to the
resolution of hundreds of disputes between taxpayers and the CRA.
According to the Annual Report 2009-2010, the CRA has already
responded to the Ombudsman's enquiries and observations by making
procedural changes for systemic issues including those revolving
around the Canada Child Tax Benefit, the Allocation of Payments, and
the CRA's policy on Access to Accountants' or Auditors Working Papers.
The Annual Report 2009-2010 can be found on the Taxpayers' Ombudsman's
Web site at:
http://www.taxpayersrights.gc.ca/rprts/2009-2010/rprt-nnl0910-eng.html
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