Reset Smart Lock Without Key
Mallory Chowansky
After being offline (as I noticed while I was at work) for a day, and needing to use my key to open the door, as the smartlock was not working, I decided to factory reset everything. After factory resetting the Smartlock, I no longer can setup my Smartlock. The setup program keeps informing me that no lock can be found. Following the instructions on my phone, I press the button on the Lock and wait patiently until the light keeps glowing. Unfortunately, that never happens. After the light blinking for a couple of seconds, the light goes off. Keeping the button pressed (for more than one minute) does not make the light to glow continuously.
I called support. They wrote my name down and told me I will be called back. Having heard that before, I would like to have some other options, as waiting for a call might take a long time. Meanwhile, the lock is useless and I had to remove it.
After half an hour of fiddling, found the answer. To reset the lock (not using the app) remove the battery pack, then hold down the lock button, and still holding it reinsert the batteries. Had to do this three or four times, but eventually it worked. Bluetooth seems a bit flaky for the lock and the bridge.
Hi. Any solution for this problem ?. I have changed the batteries and it is impossible to reconfigure the lock.
Following the instructions on my phone, I press the button on the Lock and wait patiently until the light keeps glowing. Unfortunately, that never happens. After the light blinking for a couple of seconds, the light goes off. Keeping the button pressed (for more than one minute) does not make the light to glow continuously.
Any solution please?
It is usually resolved by removing and inserting the batteries of the Smart Lock. But please contact our support via the Nuki App (Menu > Help > Contact Customer Support) for more detailed information as this forum is focused on developer related issues.
A factory reset will delete all codes associated with the lock. 1. Make sure the door is open and unlocked. 2. Press and hold the program button for 30 seconds using the SmartKey tool or a paper clip. You will hear one long beep. 3. Press and release the program button. You will hear one short beep. 4. Test with an existing User code, the lock should not work.
This procedure will delete all User Codes associated with the lock, and the default Programming Code(0-0-0-0) and User Code (1-2-3-4) will be restored.1. Make sure the door is open and unlocked. Press and hold the Reset button for 5 seconds, until you hear 3 long beeps.2. Enter the default Programming Code (O-O-O-0).3. Press enter arrow. You will hear one beep.4. Press 0.5. Press enter arrow. The latch bolt will extend and retract to learn the orientation of the door. If successful, you will hear 2 beeps. If unsuccessful, you will hear 3 beeps (make sure the door is open and unlocked and that you are using a fresh set of batteries).6. Test the lock: Activate the screen. With the door open and unlocked, press the Lock symbol. Make sure it locks the door.7. Test the default User Code: Activate the screen. Touch the random digits that appear. Enter the default User Code (1-2-3-4), then press the Lock symbol. Make sure it unlocks the door.The default Programming Code is 0-0-0-0. It is recommended that you change it to a code of your own.The lock is pre-programmed with a default User Code of 1-2-3-4. It is recommended that you delete this code.
How to Reset the Lock1. Make sure the door is open and unlocked.2. Press PROG -(for 30 seconds). You will hear 1 long beep.3. Release PROG button4. Press PROG again.5. You will hear 3 long beepsNote: To use the lock, you will have to go through the door handing process and add User Codes.
How to restore default settingsThis procedure will delete all User Codes associated with the lock, and the default Mastercode (0-0-0-0) and User Code (1-2-3-4) will be restored.1. Make sure the door is open and unlocked. Press and hold the Reset button for 5 seconds, until you hear 3 long beeps.2. Enter the default Mastercode (O-O-O-0).3. Press the lock button. You will hear one beep.4. Press 0.5. Press the lock button. The latch bolt will extend and retract to learn the orientation of the door. If successful, the keypad will flash green and you will hear 2 beeps. If unsuccessful, the keypad will flash red and you will hear 3 beeps (make sure the door is open and unlocked and that you are using a fresh set of batteries).6. Test the lock: With the door open and unlocked, Press the lock button. Make sure it locks the door.7. Test the default User Code: Enter the default User Code (1-2-3-4), then press . Make sure it unlocks the door.The default Mastercode is 0-0-0-0. It is recommended that you change it to a code of your own. The lock is pre-programmed with a default User Code of 1-2-3-4. It is recommended that you delete this code.
Factory ResetA factory reset will restore the lock to factory default settings and if the lock is paired to a smart home it will remove the lock from your smart home system. 1. Remove battery pack.2. Press and HOLD the Program button while reinserting the battery pack. Keep holding the button for 30 seconds until the lock beeps and the status LED flashes red.3. Press the Program button once more. When the LED flashes green and you hear two beeps, the lock has been reset.4. Perform the door handing process again to teach the lock the orientation of the door. 5. IF LOCK IS A HOMECONNECT LOCK: Perform the inclusion process again to add the lock back into your network and controller.
Factory ResetA factory reset will restore the lock to factory default settings and if the lock is paired to a smart home it will remove the lock from your smart home system. 1. Remove battery pack.2. Press and HOLD the Program button while reinserting the battery pack. Keep holding the button for 30 seconds until the lock beeps and the status LED flashes red.3. Press the Program button once more. When the LED flashes green and you hear two beeps, the lock has been reset.4. IF A SMART LOCK PRODUCT: Pair the lock with your smart home system5. Add user codes to your lock.
During the installation process of my new Yale Assure Lock SL Wi-Fi and Bluetooth lock I added the August module to my Home app and realized I did it in the wrong order per the installation manual, so I removed it. I'm not unable to add the August module back to home Home app as I keep getting the "Accessory Already Added. To add this accessory to your home, you'll need to reset it first." After two and half weeks trying to debug the situation with August support (uninstalling the lock from the door several time, resetting the lock to factory default setting via the Yale Access app and the hard reset button in the lock. Removing all existing accessories from Home app and completely deleting my home the that I had setup in the Home app several time. Disabling iCloud sync on all devices) with no avail. I'm now turning to the Apple community for assistance. The last point I'll add is the Yale Access app has a add lock to Homekit Setup and during that setup process I get stuck on the following screen "We were unable to find your device. Please make sure the device is nearby and powered on". I'm able to open and close the lock via bluetooth, Wi-Fi, and over the Internet without any issue through the Yale Access app. Any help will be greatly appreciated.
I added the lock to the Home app first which worked like a charm and I could lock and unlock it fine. I then set up the lock in the August App and got it working there, but then I checked the lock in the Home App and it showed an error that said something about not being able to communicate with the device. No problem, I thought, I'll just remove the accessory and add it back again...
I removed the lock accessory and there were no accessories listed anymore in my Home app (this was the only one I'd added) - but when I tried to add it back I got "Accessory Already Added. To add this accessory to your home, you'll need to reset it first."
Why does the Home App say that the accessory has already been added when there are no accessories listed at all in the Home App? The Home App on my apple watch and on my MacBook Pro also show no accessories. How can I get this working again?
I couldn't get the lock working with HomeKit on my iPhone, but my husband was home today and we decided to try setting the whole thing up on his iPhone instead. I did a factory reset of the lock and started again - this time using the August app on his iPhone, and then enabling HomeKit within the August app there too. It worked! This time the August app was able to set up HomeKit successfully.
This workaround shows me that this is clearly a HomeKit problem. Removing accessories in HomeKit is not working properly. HomeKit is leaving behind information that makes the Home app think the accessory is still there - even though you can't see the accessory anywhere in the app. In an iCloud account that had never had the lock added and then removed (my husband's), everything was fine. In my account I couldn't get it to work no matter what I did.
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