Razer Synapse 2 Download Windows 11

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Kerby Kolpack

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Aug 5, 2024, 9:46:56 AM8/5/24
to cametreret
Ihave the same product and facing the same exact issue, i cant adjust any app volume via windows Volume mixer. i can only mute or demute and the only thing that works is the speakers volume which control everything at the same time.

I did pretty much the same things you did and no luck so far. i dont even know if its possible to roll back to an older version to fix the issue and this is really bothersome.



Please let me know if you find a fix


I have found a fix, Uninstall synapse and delete the razer folder from your drive. Then go and download a previous version of synapse or maybe one that you have already downloaded in the past. Remove your headset once you finish unninstalling synapse and dont plug it back until you start installing the older version. Once it will finish installing it will start an auto update that you can either pause or cancel by clicking on the X icon close to it.


This is the version i already had and working fine RazerSynapseInstaller_V1.15.0.504



Update : it appears that its not from synapse but more from the thx spacial update they implemented. removing the sound board from the headset and plugin the headset directly fixes the issue but you will not be able to edit your EQ or anything.




Does Razer not test their updates before sending it out? 1st it was the update that killed the THX and now its the update that kills the volume, seriously what is going on there.. how about they start using this insider program and let us test the updates 1st before it gets send out to the masses.


Thanks for reporting this problem. Please PM me the Synapse version so I can kickstart a case and gather other necessary information and escalate your concern to the software team so they can look into this.


I am having same issue for a while now. Seems like it started when I got the Nari Ultimate headset. Currently I have the Nari Ultimate headset, Kraken Tournament edition headset, huntsman elite keyboard, nommo chroma speakers, and base station v2.


Same exact issue. Using the most recent build of razor synapse. Razor nari essential 7.1 wireless. Reinstalled already even made sure that net was up to date. I think I'll just be switching brands as well. This only started recently for me.


same problem for months - just reinstalled windows due to other instability and within a few days the razer problem has recurred. Windows 10. Going to uninstall synapse as I only have the headset and it seems to work fine without the razer software


Having the same issue. Just installed an update last night and I am unable to click any window beyond the window I was initially on. For some reason, opening task manager fixes this, but my reassigned keys and macros are broken. Strangely enough, when I exit all razer apps, my reassigned keys work- though macros still do not, obviously.


I tried to reinstall razer synapse in hopes that there may have just been an interruption while installing the update. For some reason, I was not asked to restart my computer after reinstalling razer synapse, but WAS asked to restart just for an update? Regardless, this did not fix the issue as it still persists.


In my case the razer synapse SW will refuse to open after a couple of days, forcing me to reinstall (do this from the latest installer) and after that it opens but I have the issue with the non responsive taskbar clicks.


Also have the same issue from time to time. Sometimes, locking the PC with Windows+L and then unlocking it restores my ability to click on things, so maybe you can try this as an workaround (at least if its not unclickable all the time).


Hey guys, thanks for the input. Im trying to use the viper with windows 10 pro. I have a feeling that synapse is causing my kvm grief, but without it the mouse is not working at all. I really like the mouse so id rather not replace it, i got the cyberpunk verson and it looks incredible.


I was thinking that my Raedon driver was crashing with no error, but it was my razer synapse. Uninstalled synapse and no more crashing to desktop. I'm 100% all my crashing was synapse, hope this help others as well. Good luck


Good afternoon @EA_Kent I am happy to say its fixed. I had a memory stick that was just a little off. Windows and other games run fine, but mem86 showed some errors with one of my memory sticks. Replaced my ram with a new set, also a tad slower just for good measure 3200mhz to 3000mhz to ease the memory controller a little. Game has been running smooth for about 3 days without crashing back to the desktop. Word of advice to anyone that is having the game crash back to desktop with no errors to test the system memory with something like mem86. I was able to play Apex and other games just fine, but this game would crash back to desktop without any errors randomly. Razer Synapse software runs just fine with BF2042 @EA_Kent Thanks for checking in on us, nice to see that someone cares.


Hello @EA_Kent , sorry I've been slow to post back due to testing on my end. I wanted to get this right not just for me but others who want to play the game. I started getting crash to desktop once again with the razer software not installed. All up to date drivers and fresh load of windows 10 and 11 and 6800xt as well as the 6900xt. Due the the randomness of the crashing I started looking at my memory, and tested it with mem86. It passed all test, but I was not convinced that all was good. My 5900x supports up to 3200mhz memory, and thats whats in my system with docp enabled along with resize bar. I ordered new ram but slower ddr4 3000 instead of 3200. Just trying to give a little head room to the memory controller, Maybe I didn't win the cpu lottery and just have a weak chip. I installed the new memory with docp and resize bar turned on, and retested once more with all test passed. fresh load of windows 10 and all up to date drivers and as of today I have not had any crashing to the desktop, little over 48hrs now. I also installed the razer software and all is good, I also tested the roccat software which work fine as well. I would like to give it a day or two more just to be safe, before I confirm its fixed. Game is smooth with 6800xt and 6900xt with resize bar on and docp enabled. As of today the radeon driver I'm testing with is Adrenalin 21.10.2 along with chipset driver 3.10.08.506 from amd's website. Thanks for your question @EA_Kent, I will post a up date over the next two days.


I recently redeemed the Windows 10 edition of Minecraft, but I can't play it due to a really awful audio bug -- upon launching the game I hear a loud white noise / static buzz through my headset (Razer Kraken headset - the driver is managed by Razer's Surround software -- which is fully up to date). It's almost deafening.When i get in game its a wierd sound no matter what i do.(almost like chains or keys are like in a bag??? if that makes any sense)


Something very similar sounding had happened to me as well with my Kitty Kracken headset and Windows 10 Minecraft. It took me a while to figure it out, but the problem is that Minecraft doesn't work with the THX mode. You have to go into your audio settings and select the other option for this headset. You can't do it through Synapse, audio mixer, the button on the headset, etc. It has to be done in the computers settings. Hope this helps!


I was struggling with this issue and figured out how to fix it with the Razer Kraken Kitty Headset. Go to sound settings if you are on windows 11, scroll to the very bottom and click "more sound settings", right click on your kraken kitty audio source, go to properties, click spatial sound, and change it from off or whatever its on and switch it to Windows Sonic for Headphones. this will fix the audio distortion. If it doesn't work right after you do that, go to synapse and turn off THX audio under audio then mixer. Hope this helps!!!!!


I just encountered this problem myself, going into the control panel then going to the properties of my razer headset (Kraken Ultimate), going to surround sound, then setting it to "Windows Sonic for Headphones" fixed the issue!

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