Animal Detection Authentication Failure

[Philip Kavouriaris]

Hello,

For the past several days, the animal detection feature has not been functioning "Status:authentication failed." Additionally, I investigated the Settings menu under the Animal Detection heading, clicked the "Check login" button and received the following message "Problem while checking login." I have not altered my login information. Please let me know what steps I should take to resolve this.

Thanks,

Phil

[Heidi Hendry]

Hi Phil,
I'll have a chat with Chris about this one... he's having a long overdue holiday...

Is everything else working ok?

Regards

Heidi

[Heidi Hendry]

Hi Phil,

Please can you share your error messages and log information so we can assist?

Thanks

Heidi

[Carson Madigan]

Hello Phil and Heidi,

I have encountered the same issue recently. Just thought I would share to let you both know this is not an isolated problem. If I can assist in any way please let me know.

Thanks,

Carson

[Heidi Hendry]

Error message screenshots and log information helps.
As you are both from the same organisation, are you using the same instance of Camelot, or separate ones?

[Chris Mann]

Hi Phil & Carson,

This should now be resolved.  Camelot will reconnect to the animal detection service the next time it is restarted and I believe at that point everything will operate as expected.

Please let me know if anything else comes up.

-Chris

[Philip Kavouriaris]

Hi Chris & Heidi,

I'm experiencing the same Animal Detection authentication failure as first described above. If it helps, I'm running Camelot v. 1.6.9 and Mac OS X 10.13. I've left screenshots of the issue and system log below.

Thanks,

Phil

[Chris Mann]

Hi Philip,

I understand you're seeing that "authentication failed." in the Animal detection summary page?   I cannot see any attempt by Camelot to connect for a few weeks now.

It can happen that when Camelot is first started, it is unable to connect to the animal detection platform and so disables it. You can try to restart Camelot and see whether it then successfully connects and authenticates.

Let me know if you're still unable to get this running.

-Chris

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[Joanna Lyall]

I am having the same problem with authentication failure

[Fredrik Örn]

Hi!

I'm also having trouble with this, checking the API-key gives this response:

That action provides no log message, but when Camelot is started you get the authentication error in the server log. 

I also noticed that https://camelotproject.org/register/ gives a 404-error

[Chris Mann]

Hi all,

Animal detection was unavailable for several weeks following some changes at Microsoft. This service has been restored, but please see the details here: https://groups.google.com/g/camelot-project/c/o5GfXrJdzN4

-Chris

[Fredrik Örn]

For me at least, detection seems to be working since the update Chris referred to.

/Fredrik

tisdag 15 februari 2022 kl. 11:47:39 UTC+1 skrev hannahde...@gmail.com:

Hi Chris, 

I see that this service has been restored, however I'm facing a challenge with Detection still saying "Status:authentication failed". When I check the login it says success, though. Is anyone else facing this issue? 

Thanks, 

Hannah

[Hannah de Villiers]

Hi all, 

Animal detection seems to have this same issue again - "Status:authentication failed" and when checking the API key login, there is an error message "Problem while checking login". 

Is anyone else also seeing this issue with the animal detection feature?

Thanks, 

Hannah 

[Jeffrey Thompson]

Yes, I am getting the same error.

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[Tim Doherty]

I am also experiencing this error. The system was working fine yesterday morning, but then it stopped a couple of hours later.

[Heidi Hendry]

Thanks for letting us know. I'll have a chat to Chris about it.

We've both been swamped at work recently, so he might not have seen these messages.

Regards

Heidi

[Chris Mann]

Hi all,

Sorry for the inconvenience. This is up and running again.  Camelot will need to be restarted to connect to the animal detection service. 

-Chris

[Hannah de Villiers]

Thanks Chris & Heidi for fitting this in whilst being swamped! Much appreciated.