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Hennie Jaffe
I have the same problem. Internet signal good. When I go to settings and network, it indicates a green check for internet and wireless. I can use the internet on my laptop. In fact I am typing this on my laptop now. But when I try to use any of the Roku apps such as netflix, AmazonPrime, YouTube TV, I get messages like "failed to load content", or "no internet connection." I have unplugged and plugged everything multiple times. We have two Roku devices on different TVs. Same problem on each. I swapped out one Roku for an Apple TV box and had the same problem. I see that no one actually helped the prior writer. Has anyone had the same issue. Any ideas?
Didn't work for me. 3 devices, nothing changes, did all the steps. Internet went out and now I feel like I'm back to square one looking for a streaming device. Really need on call customer service, feel like searching through this page is pointless because of so many issues.
Greetings from the Roku Community, and thanks for keeping us posted!
We'd love to investigate this issue further. May we know how far your Roku device is from your network router? Did we recently make any changes to your network or network provider? How many devices do you have connected to your network right now? (e.g., TV, mobile phone, laptops, computer) Do you have cellular data so we can try connecting your device to your hotspot?
I have made no changes to internet services, no new equipment and have had Roku for about 4 years. There is a "not connected" error message. This has never happened before. The TV and modem have not been moved. There hasn't been a problem until 2 days ago. We have rebooted everything - router and Roku - Roku more than once. There are 2 bars out of 3 on the internet connection on the laptop - which has always been enough to stream in the past (I can stream Prime directly from the laptop). Have there been changes with Roku that require more speed now than last week? Do I need to upgrade the internet service speed?
A warm welcome here in the Roku Community!
We will be more than happy to take a closer look into this issue that you're having. Could you provide us with the serial number of your Roku device? What troubleshooting steps have you taken so far?
We have reset Roku probably 3-4 times, turned power off and on a few times, shut down the modem/router, reentered the PW on Roku, moved the TV around - but there was no reason to think that would help, as modem and TV have been in the same place relative to each other since before we had Roku. Perhaps the Roku model is just old and we need a new one.
I just ran a test on my MacBook and it streams fine here. I run a Nokia gateway here and it is on the most recent firmware available. Maybe it has something to do with the gateway you have or there is something going on with the network in that location. That might need a bit more troubleshooting there. Not sure what you are streaming to maybe it is worth trying another client.
If your streaming to the TV was not working you could check to see if the application on the TV is in need of an update. It might be software on the TV that is resulting in the problem. I have seen times when I had to update the Netflix application so it would work. Clearing the cache for the application might help. It has been some time since I had to play that game with it. I have seen times when one of my devices needed an update and that impacted services working until I did the update. I know I have seen such issues on the Windows clients here. I have seen less with the Apple devices and/or my Linux clients. Between the clients and the Playstation, Xbox, WiiU, and Switch and the AV receiver I stay busy at times keeping all the tech here working as no one else here has much of a clue.
Good point. Yesterday I checked for updates on the Netflix app as well as the Vizio. They were both current. Just to be safe I deleted the Netflix app and reinstalled it. Also Netflix provided a link so that I could clear the cache. All to no avail.
Does your TV have multiple HDMI inputs? If so you could connect a FireStick and stream to the TV with a FireStick and have Netflix delivery direct to the Visio that way. It seems like a problem with the Visio TV or the application on the TV.
If you can stream to the TV from your client that might do the trick. Our TV is not that smart so I have to deliver content via the Pioneer Elite AV receiver. That actually works quite well for us. I have been told so many times to just get a smart TV. Well, the Sony TV still works and does 1080p and the lamp is cheap to replace so until it dies it lives on in our house. I added a FireStick to our solution as I find the Xbox interface to be a bother. The FireStick works great and was super easy to get connected. It was fast and just super easy to get connected. Much more so than some of the other things.
So once you get the stream launched on the phone then when you connect from the hotspot back to the gateway for content delivery through the gateway the session will continue and you can then stream the video?
So the TV with the Netflix app cannot connect to the server and just presents that screen on the TV but if you feed the service through the hotspot, get the server connection made then switch the content delivery back sourced across the gateway the content stream will continue. This is not just a brief run of cached information? The service will continue to stream. Very odd the application cannot make a connection to the server from the app on the TV. I still tend to believe the Netflix application is a HTML based communication on 433 secure HTTP. Maybe it has something to do with credentials delivery.
Between chats I again pulled up Safari and went to Netflix and then launched Troll and it pops and runs no problem. That is HTTPS. I would think they would be doing the same with the Netflix app as it would not make much sense to do otherwise. More development effort.
So it makes me more intent on thinking it is maybe with the authentication services given it has to be a secured session for the user. Once the session is established the service transition does not seem to be a problem. It is still the same client source just some routing changes more than likely. Well, at least you have a bit of a workaround until it can be figured out.
Well, ok. 1.00.16 I think that might be the most recent one but when I try to navigate to the wireless support info it fails. There seems to be a problem with the server or the linkage to the server. Very odd that it can confirm the servers but that probably does not have an identical step like the user authentication process.
Just a black screen with audio on my Sony tv. The Apple TV and iphone are connected via mirroring but cannot watchx Netflix !! Please help software on all devices are up to date. Cannot way h downloaded movies via Netflix and can watch live streaming movies via Netflix! Is this a restriction by Apple ??
Hi. This is a restriction implemented by the Netflix app. Apps can decide how they interact with AirPlay and mirroring. Apple is not involved. Have you tried not using mirroring, instead using the AirPlay icon in the lower right of the video player?
As I said the downloads are blocked from airplay, this is due to copyright and the agreement with the providers (not Netflix itself). You would likely find the same on other video streaming services that offer offline viewing. If you want to watch on another device then you need to stream directly or stream on the phone and use airplay
We can get Netflix on our Bush 24" TV and on our Samsung Qled tv in living room but today we can no longer get Netflix on our bedroom tv. A message repeatedly comes up "this device is not compatible with Netflix. Go to "www.netflix.com/compatibledevices" but this is of no help. Our Netflix subscription is changing on the 2nd June but why is there suddenly a problem now? Anyone got any ideas of how we can restore compatibility? I've tried software update, checked there is good internet connection (20Mbs), unplugged the set for 10mins. Online holds out possibility of downloading "Firmware" on to USB flash drive then plugging in to tv USB socket to update but I can't find this "firmware" anywhere on Samsung site. Please can you help!
If you your TV states the app is no longer supported Netfliix has stopped updating the app for your TV. Only way to get it too work again would be to get a Chromecast, Amazon, Roku streaming device and plug it into your HDMI port on your tv it states on Netflix's website that you posted
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