Don't go to Boots Opticians
Tony Finch
hadn't seen an optician. Bloody waste of time.
Tony.
--
f.a.n.finch <d...@dotat.at> http://dotat.at/
HEBRIDES BAILEY: SOUTHEASTERLY 4 OR 5, OCCASIONALLY 6 IN SOUTH HEBRIDES. FAIR.
GOOD.
Steve Kimberley
news:UbD*5P...@news.chiark.greenend.org.uk...
> Just went there for an appointment at 12:10 and an hour later I still
> hadn't seen an optician
<cam.misc>
You're having trouble seeing people? Perhaps you should visit an optician...
</cam.misc>
Steve
Tony Finch
>"Tony Finch" <d...@dotat.at> wrote:
>>
>> Just went there for an appointment at 12:10 and an hour later I still
>> hadn't seen an optician
>
><cam.misc>
>You're having trouble seeing people? Perhaps you should visit an optician...
></cam.misc>
No, they're just out of focus (and not just because I'm angry with them).
Tony.
--
f.a.n.finch <d...@dotat.at> http://dotat.at/
HEBRIDES BAILEY: SOUTHEASTERLY 4 OR 5. FAIR. GOOD.
J.M. Steers
> Just went there for an appointment at 12:10 and an hour later I still
> hadn't seen an optician. Bloody waste of time.
Same happened to me about 3 years ago. Fuming is not even close!
Went to Specsavers in Bradwell Court instead. The individual processes
don't take long, but having to have a pre-check, the main check, and then
the fitting - well, it all adds up. On the plus side they were very
thorough (the optician getting a second opinion on something) and
friendly. The only problem I had was they messed up my appointment as they
told me the wrong time - so long as you check that it's fine.
HTH
Jen
Tony Finch
I intend to go back to plan A which is to see a non-chain optician.
Tony.
--
f.a.n.finch <d...@dotat.at> http://dotat.at/
PORTLAND PLYMOUTH: NORTHEASTERLY 6 TO GALE 8. RAIN OR SLEET. MODERATE OR GOOD.
Ronny
> I intend to go back to plan A which is to see a non-chain optician.
Such as Clement Clarks of Trinity Street, swallowed by er..Boots, when
no-one was looking.
Roger Hume
If it is the Glucoma clinic, they gave up with my mothers eyes,
They tried, lasers, cataract replacement, and the pressure was only
controlled by eye drops in the end, but she lost the sight in one eye, as
they allowed the pressure to rise drastically between annual appointments.
When she moved to Norfolk she got much better treatment
at Wisbech.
"splodge" <spl...@ntlworld.com> wrote in message
news:tgnJ9.3353$zM3....@newsfep1-gui.server.ntli.net...
>
> "Tony Finch" <d...@dotat.at> wrote in message
> news:UbD*5P...@news.chiark.greenend.org.uk...
> > Just went there for an appointment at 12:10 and an hour later I still
> > hadn't seen an optician. Bloody waste of time.
> >
>
> My experience at Boots was otherwise...
> Mrs. Smith is the best.
> She referred me to Addenbrooke's, and her timely intervention etc......
> (I am still waiting to hear whether laser surgery will fix my eye).
>
> Fingers crossed.
>
> --
>
> 姣 Splodge 姣
>
>
>
>
Mark Ayliffe
Tony Finch <d...@dotat.at> typed:
> "J.M. Steers" <jm...@hermes.cam.ac.uk> wrote:
>>
>> Went to Specsavers in Bradwell Court instead.
>
> I intend to go back to plan A which is to see a non-chain optician.
I last used the one on Mitchum's corner. I'm no expert, but they seemed
competant. They sold me a pair of glasses I don't really need, but that's
probably more my fault than theirs.
Mark
Vicky Larmour
wrote:
> "J.M. Steers" <jm...@hermes.cam.ac.uk> wrote:
>>Went to Specsavers in Bradwell Court instead.
>
> I intend to go back to plan A which is to see a non-chain optician.
Yep, definitely a good idea. Also, especially if you have
"interesting" eyesight, you can call the APU Optometry Clinic and get
an appointment there. Takes a bit longer than a normal appointment
because everything's being explained to the students, but it's an
extremely interesting experience. For more info and contact details
go to http://www.apu.ac.uk/optometry/ and click on "Eye Clinic".
Vicky
--
"Bother," said Pooh, "Eeyore, ready two photon torpedoes and lock
phasers on the Heffalump. Piglet, meet me in transporter room
three. Christopher Robin, you have the bridge."
oldmolly
> hadn't seen an optician. Bloody waste of time.
>
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Tony Finch
>> hadn't seen an optician. Bloody waste of time.
>
> What excuse did they give when you complained?
I didn't give them time to make excuses. They had clearly booked too many
appointments over lunchtime for the available staff. Since I gave them
plenty of scope for booking me in at a quiet time there is no excuse.
Tony.
--
f.a.n.finch <d...@dotat.at> http://dotat.at/
SELSEY BILL TO LYME REGIS: EAST OR NORTHEAST 5 OR 6, OCCASIONALLY 7. MAINLY
FAIR. MODERATE OR GOOD. MODERATE OR ROUGH.
Dan delaMare-Lyon
> "J.M. Steers" <jm...@hermes.cam.ac.uk> wrote:
> >
> >Went to Specsavers in Bradwell Court instead.
>
> I intend to go back to plan A which is to see a non-chain optician.
May I therefore make a suggestion.
See Larry Amure at Eyes of Swavesey in Swavesey (suprising that). Might be
a bit of a drive for some.
I've known him for years and trust him implicitly. It also helps that he
used to be an eye surgeon.
He spotted my wife was a migraine sufferer just by looking in her eyes -
something that *none* of the chains had noticed.
And a +++ is that he's one of the nicest people you'll ever meet!
Cheers
Dan.
Sue Rogers
"Dan delaMare-Lyon" <danc...@hotmail.com> wrote:
> See Larry Amure at Eyes of Swavesey in Swavesey (suprising that). Might be
> a bit of a drive for some.
I second that. Very good service and excellent bloke.
Paul Oldham
Finch) growled:
> "J.M. Steers" <jm...@hermes.cam.ac.uk> wrote:
> >
> >Went to Specsavers in Bradwell Court instead.
>
> I intend to go back to plan A which is to see a non-chain optician.
David Murphy is a very nice man (34 Newmarket Road, 351819). Recommended to
me by a cam.miscen (Douglas IIRC) and he's been looking into my eyes for
some years (and finally sold me a pair of specs this year[1]).
[1] http://the-hug.org/opus71.html refers ;-)
--
Paul Oldham ----------> http://the-hug.org/paul
Milton villager ------> http://www.miltonvillage.org.uk/
and FAQ maintainer ---> http://the-hug.org/paul/camfaq.html
"Eagles may soar, but weasels don't get sucked into jet engines."
Robert Campbell
Tony Finch wrote:
>
>
> I intend to go back to plan A which is to see a non-chain optician.
>
> Tony.
...the one at Bar Hill Tesco seems to be OK - no problems with making
appointments (although weekends can be busy), good prices, good range of
frames, logical price list/menu thing...
Tony Finch
>Tony Finch wrote:
>>
>> I intend to go back to plan A which is to see a non-chain optician.
>
Which is non-chain in what sense? (It isn't in Cambridge either.)
Tony.
--
f.a.n.finch <d...@dotat.at> http://dotat.at/
SHETLAND ISLES: NORTHEAST TO SOUTHEAST 2 TO 4. FAIR. GOOD. SLIGHT TO MODERATE.
Tim Ward
news:tgnJ9.3353$zM3....@newsfep1-gui.server.ntli.net...
>
> > Just went there for an appointment at 12:10 and an hour later I still
> > hadn't seen an optician. Bloody waste of time.
>
> Mrs. Smith is the best.
Seconded. I won't make an appointment to see anyone else.
--
Tim Ward - posting as an individual unless otherwise clear
Brett Ward Ltd - www.brettward.co.uk
Cambridge Accommodation Notice Board - www.brettward.co.uk/canb
Cambridge City Councillor
Meldrew of Meldreth
<sj...@cam.ac.uk> writes
>> Just went there for an appointment at 12:10 and an hour later I still
>> hadn't seen an optician
>
><cam.misc>
>You're having trouble seeing people? Perhaps you should visit an optician...
></cam.misc>
Did you hear about the optician who started opening in the evening, for
those customers who couldn't see him during the day?
--
Meldrew of Meldreth - Beware imitations
The Original Meldrew Man - posting since November 2000
This email complies with s113 Comms Bill 2002, and does not
seek to cause annoyance, inconvenience or needless anxiety.
Keir Finlow-Bates
"Steve Kimberley" <sj...@cam.ac.uk> wrote in message
news:at4sa8$n9k$1...@pegasus.csx.cam.ac.uk...
> <cam.misc>
> You're having trouble seeing people? Perhaps you should visit an
optician...
> </cam.misc>
Q: Have your eyes ever been checked?
A: No, they've alway been plain blue.
Colin Rosenstiel
> "J.M. Steers" <jm...@hermes.cam.ac.uk> wrote:
> >
> >Went to Specsavers in Bradwell Court instead.
>
> I intend to go back to plan A which is to see a non-chain optician.
Recommended.
Colin Rosenstiel
Douglas de Lacey
>
> In article <qfy*5-...@news.chiark.greenend.org.uk>, d...@dotat.at (Tony
> Finch) growled:
>
> > "J.M. Steers" <jm...@hermes.cam.ac.uk> wrote:
> > >
> > >Went to Specsavers in Bradwell Court instead.
> >
> > I intend to go back to plan A which is to see a non-chain optician.
>
> David Murphy is a very nice man (34 Newmarket Road, 351819). Recommended to
> me by a cam.miscen (Douglas IIRC) and he's been looking into my eyes for
> some years (and finally sold me a pair of specs this year[1]).
Guilty, m'Lud. Quite apart from other positive qualities, he's one of
the few health care professionals I've met who *began* by asking for my
opinions/tastes before recommending his own, and is happy with oddballs
who would rather have 3 separate pairs of contact lenses (close-up,
middle-distance, long-distance) than wear spectacles. OTOH, when I had
uveitis and had to live on atropin, he made me glasses within 48 hours
which at least gave me vision again. Top marks.
Douglas de Lacey.
Paul Oldham
growled:
> Paul Oldham wrote:
> >
> > In article <qfy*5-...@news.chiark.greenend.org.uk>, d...@dotat.at (Tony
> > Finch) growled:
> >
> > > "J.M. Steers" <jm...@hermes.cam.ac.uk> wrote:
> > > >
> > > >Went to Specsavers in Bradwell Court instead.
> > >
> > > I intend to go back to plan A which is to see a non-chain optician.
> >
> > David Murphy is a very nice man (34 Newmarket Road, 351819).
> > Recommended to me by a cam.miscen (Douglas IIRC)[...]
>
> Guilty, m'Lud. Quite apart from other positive qualities [...] he made me
> glasses within 48 hours which at least gave me vision again. Top marks.
Yup. The man's a star. When my vision went funny in one eye one Saturday
morning (couldn't focus, most worrying) he saw me straight away, reassured
me it was nothing to worry about (seems that lens muscles had gone into
spasm for some reason) and it would go away on its own (it did) and wouldn't
even take any money off me for checking it was nothing more serious.
--
Paul Oldham ----------> http://the-hug.org/paul
Milton villager ------> http://www.miltonvillage.org.uk/
and FAQ maintainer ---> http://the-hug.org/paul/camfaq.html
"Do I know what rhetorical means?"
MB_UK
> "oldmolly" <oldm...@ntlworld.com> wrote:
> >"Tony Finch" <d...@dotat.at> wrote:
> >>
> >> Just went there for an appointment at 12:10 and an hour later I still
> >> hadn't seen an optician. Bloody waste of time.
> >
> > What excuse did they give when you complained?
>
> I didn't give them time to make excuses. They had clearly booked too many
> appointments over lunchtime for the available staff. Since I gave them
> plenty of scope for booking me in at a quiet time there is no excuse.
>
> Tony.
From someone who works in a customer services role (not in an
opticians though) I find that an annoying attitude. How do you know
what freak occurrences may have prevented them from providing your
appointment on time?
They may have been working at 110% and have done everything that could
reasonably have been expected in order to reduce the impact of an
unforseen situation:
Earlier fire drill
Earlier power cut
Earlier unbooked emergency eye treatment
Seems a bit unfair to slate them in such a public forum if you dont
even know what had caused the problem!
Richard Williams
81c11ce8.0212...@posting.google.com, "MB_UK" <topca...@aol.com>
wrote:
> Tony Finch <d...@dotat.at> wrote in message
> news:<BWh*el...@news.chiark.greenend.org.uk>...
>> "oldmolly" <oldm...@ntlworld.com> wrote:
>>> "Tony Finch" <d...@dotat.at> wrote:
>>>>
>>>> Just went there for an appointment at 12:10 and an hour later I still
>>>> hadn't seen an optician. Bloody waste of time.
>>>
>>> What excuse did they give when you complained?
>>
>> I didn't give them time to make excuses. They had clearly booked too many
>> appointments over lunchtime for the available staff. Since I gave them
>> plenty of scope for booking me in at a quiet time there is no excuse.
>>
>> Tony.
>
> From someone who works in a customer services role (not in an
> opticians though) I find that an annoying attitude. How do you know
> what freak occurrences may have prevented them from providing your
> appointment on time?
>
> They may have been working at 110% and have done everything that could
> reasonably have been expected in order to reduce the impact of an
> unforseen situation:
>
> Earlier fire drill
> Earlier power cut
> Earlier unbooked emergency eye treatment
>
> Seems a bit unfair to slate them in such a public forum if you dont
> even know what had caused the problem!
But if he'd been sitting there for an hour and still hadn't been told any of
the excuses, something's not right. They could easily have said "We had a
power cut earlier, so we're running an hour late. You could go and get a
coffee and come back in 45 mins, or we could reschedule for another time".
How can you be running an hour late, and not know at the beginning of the
hour that something's amiss?
--
Richard Williams
Sam Holloway
<rol...@perry.co.uk> wrote:
>In message <at4sa8$n9k$1...@pegasus.csx.cam.ac.uk>, Steve Kimberley
><sj...@cam.ac.uk> writes
>>> Just went there for an appointment at 12:10 and an hour later I still
>>> hadn't seen an optician
>>
>><cam.misc>
>>You're having trouble seeing people? Perhaps you should visit an optician...
>></cam.misc>
>
>Did you hear about the optician who started opening in the evening, for
>those customers who couldn't see him during the day?
Guess who I bumped into at the opticians?
Everybody.
etc etc
Sam
--
Sam Holloway, Cambridge
www.samholloway.co.uk
s...@samholloway.co.uk
Jon Boston
I've always found Eyelink on Regent's Street to be excellent. On time &
efficient.
Patrick Gosling
MB_UK <topca...@aol.com> wrote:
>Tony Finch <d...@dotat.at> wrote in message
>news:<BWh*el...@news.chiark.greenend.org.uk>...
>> appointments over lunchtime for the available staff. Since I gave them
>> plenty of scope for booking me in at a quiet time there is no excuse.
>>
>> Tony.
>
>From someone who works in a customer services role (not in an
>opticians though) I find that an annoying attitude. How do you know
>what freak occurrences may have prevented them from providing your
>appointment on time?
>
>They may have been working at 110% and have done everything that could
>reasonably have been expected in order to reduce the impact of an
>unforseen situation:
>
>Earlier fire drill
>Earlier power cut
>Earlier unbooked emergency eye treatment
>
>Seems a bit unfair to slate them in such a public forum if you dont
>even know what had caused the problem!
If you're in a customer services role, and you've had an unpredictable
event disrupt your schedule, it is worth letting your customers know
what has happened, and apologising to them for the inconvenience.
If you're in a customer services role and you can't be bothered to do
these things, expect irritated customers to quite reasonably slate you
in public.
-patrick.
Tony Finch
>
>Seems a bit unfair to slate them in such a public forum if you dont
>even know what had caused the problem!
Although they have my contact details they haven't apologised or asked
if they can re-schedule my appointment. They obviously don't want my
business or anyone else's I expect, so I think it's only fair to warn
people of the quality and efficiency of service they should expect.
Tony.
--
f.a.n.finch <d...@dotat.at> http://dotat.at/
ST DAVIDS HEAD TO COLWYN BAY, INCLUDING ST GEORGES CHANNEL: NORTHEAST VEERING
EAST 5 OR 6, OCCASIONALLY 7. RAIN AT TIMES IN THE SOUTH. MAINLY GOOD. MODERATE
OR ROUGH.
Alan
> topca...@aol.com (MB_UK) wrote:
>>
>>Seems a bit unfair to slate them in such a public forum if you dont
>>even know what had caused the problem!
>
> Although they have my contact details they haven't apologised or asked
> if they can re-schedule my appointment. They obviously don't want my
> business or anyone else's I expect, so I think it's only fair to warn
> people of the quality and efficiency of service they should expect.
>
But it was the quality and efficiency of service you had, not what other
people should expect that is at issue.
Lots of people have had good service from them.
Alan
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Tony Finch
>
>But it was the quality and efficiency of service you had, not what other
>people should expect that is at issue.
The reason I posted is that I want the latter to be a consequence of the
former because the arseholes pissed me off.
>Lots of people have had good service from them.
Including me, six years ago. Doesn't mean they're any good now.
Tony.
--
f.a.n.finch <d...@dotat.at> http://dotat.at/
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LOCALLY 5 IN SHELTER. OCCASIONAL RAIN IN SOUTH SPREADING NORTH VISIBILITY:
MODERATE OR GOOD. ROUGH, BUT SLIGHT OR MODERATE IN SHELTER
MB_UK
The original Poster didnt state whether he had been given a reason for
the delay, an apology for the delay or anything.
For all we know they may have been very apologetic and given full
reasons.
Patrick Gosling
MB_UK <topca...@aol.com> wrote:
>The original Poster didnt state whether he had been given a reason for
>the delay, an apology for the delay or anything.
>
>For all we know they may have been very apologetic and given full
>reasons.
However, a reasonable assumption, given that they
a) were clearly irritated by Boots' behaviour
b) didn't mention any apology or explanation having been given
would be that such didn't actually happen.
When in a hole, stop digging.
-patrick.
Tim Ward
news:81c11ce8.0212...@posting.google.com...
>
> They may have been working at 110% and have done everything that could
> reasonably have been expected in order to reduce the impact of an
> unforseen situation:
>
I know such things happen, because I have been a customer thereof, and was
very pleased that Boots could deal with me within minutes of my walking in
the door. I am happy to wait a little longer for routine appointments if
others need this service.
Jon Green
> David Murphy is a very nice man (34 Newmarket Road, 351819).
If that's the one next to the former Festival Theatre (now a Buddhist
workshop), I agree entirely, at least with the general sentiment about
the practice -- my eyes were examined by a female specialist there.
The service was excellent, it wasn't expensive, they didn't try to fake
or exaggerate problems to encourage me to buy vision correction I don't
need. All I ask for in an optometrist/optician, basically. Can't
imagine going anywere else in Cambridge next time.
Jon
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MB_UK
No hole here - just would have liked the full picture.
Andrew Mobbs
>pa...@the-hug.org (Paul Oldham) wrote:
>
>> David Murphy is a very nice man (34 Newmarket Road, 351819).
>
>If that's the one next to the former Festival Theatre (now a Buddhist
>workshop), I agree entirely, at least with the general sentiment about
>the practice -- my eyes were examined by a female specialist there.
Wouldn't it be more useful for them to have been examined by an eye
specialist?
--
Andrew Mobbs - http://www.chiark.greenend.org.uk/~andrewm/
Janet McKnight
<d...@dotat.at> did say:
> "J.M. Steers" <jm...@hermes.cam.ac.uk> wrote:
> >
> >Went to Specsavers in Bradwell Court instead.
>
> I intend to go back to plan A which is to see a non-chain optician.
I recommend D. W. Murphy, 34 Newmarket Road. Friendly, efficient, and (for
the things I wanted, at least) affordable.
--
Janet McKnight | http://www.chiark.greenend.org.uk/~janetmck/
"Do I dare / disturb the universe?"
Dave Holland
>Just went there for an appointment at 12:10 and an hour later I still
>hadn't seen an optician. Bloody waste of time.
That's bizarre, given that Dollond & Aitchison by the Lion Yard were
decidedly un-busy on Saturday morning. Apparently no-one wants to get
their eyes done in the run up to Christmas, they're too busy buying
presents.
Paul, please put a "+" in the FAQ for D&A. They were very patient in
dealing with my myopic two-year-old, and very helpful in explaining
the various options on high-strength lenses for him.
I'll be back in the New Year to report if the glasses turn out as
expected. :)
Dave
Janet McKnight
<da...@biff.org.uk> did say:
> Paul, please put a "+" in the FAQ for D&A. They were very patient in
> dealing with my myopic two-year-old, and very helpful in explaining
> the various options on high-strength lenses for him.
Personally I'd put a "-" for Dollond and Aitchison. I used to go there
when I was a kid, but they became increasingly unhelpful -- being vague
and/or patronising when I asked for explanations of stuff, pushing me
towards more expensive frames when I knew what I wanted, irritating stuff
like that. When I finally started seeing a better optician, it took about
3 years to stop D&A spamming me with "You haven't had an eye test for n
months" letters.
Admittedly this was D&A in Loughborough, not in Cambridge, and it *was*
quite a while ago now -- so maybe they've got better -- but my experiences
haven't inspired me with confidence for the chain in general.
Jan()
Dave Holland
>Personally I'd put a "-" for Dollond and Aitchison.
>Admittedly this was D&A in Loughborough, not in Cambridge,
so I hope that your "-" doesn't make it into the cam.* FAQ...
> and it *was*
>quite a while ago now -- so maybe they've got better -- but my experiences
>haven't inspired me with confidence for the chain in general.
FWIW my glasses arrived at D&A yesterday (I ordered them on Saturday).
I went to collect them today. They're great. 'nuff said. Give D&A
another "+".
Cheers,
Dave
K.J. Mansley
> Janet McKnight <jane...@chiark.greenend.org.uk> wrote:
>>Personally I'd put a "-" for Dollond and Aitchison.
> [...]
>>Admittedly this was D&A in Loughborough, not in Cambridge,
>
> so I hope that your "-" doesn't make it into the cam.* FAQ...
In terms of spamming the one in Cambridge is just as bad. Took me many
returned letters, and trips to see them before they would stop sending
mail to one of the people who lived in my flat before I moved in. They
were definitely in the worst 3 companies for this.
Kieran
Jonathan Amery
Vicky Larmour <vi...@jifvik.org> wrote:
>Yep, definitely a good idea. Also, especially if you have
>"interesting" eyesight, you can call the APU Optometry Clinic and get
>an appointment there.
What do you mean by `interesting'? (The website doesn't seem to say)
--
Jonathan Amery. The Naming of Hosts is a difficult matter,
##### It isn't just one of your holiday games;
#######__o You may think at first I'm as mad as a hatter - rfc2100
#######'/ When I tell you, a host must have THREE DIFFERENT NAMES.
Vicky Larmour
Amery wrote:
> In article <Xns92E09A754...@62.253.130.87>,
> Vicky Larmour <vi...@jifvik.org> wrote:
>>Yep, definitely a good idea. Also, especially if you have
>>"interesting" eyesight, you can call the APU Optometry Clinic
>>and get an appointment there.
>
> What do you mean by `interesting'? (The website doesn't seem to
> say)
They will happily test anyone's eyes, whether you have perfect 20:20
vision or not. However, it makes a better lesson for the students if
you have various things wrong (e.g. I can't even see the biggest
letter on the chart without my glasses, have astigmatism, have eyes
that refuse to work together properly, etc.) This means the students
get to learn more during your appointment!
Vicky
--
"Bother," said Pooh, "Eeyore, ready two photon torpedoes and lock
phasers on the Heffalump. Piglet, meet me in transporter room
three. Christopher Robin, you have the bridge."