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Heathrow "Lost Propety" extortion

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Michael Kilpatrick

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Mar 7, 2012, 6:27:30 AM3/7/12
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I'm flabbergasted and disgusted. Heathrow airport employ a private
company to withhold the personal items of travellers which are left at
the terminal or airside. My mother-in-law lost a personal item flying here.

They charge £20 "administration fee" to allow an item to be collected,
or more if you want it posted to them.

If I found someone's property either on the street or in my garden
(perhaps something belonging to a visitor or friend) would I not be
charged with theft if I admitted having it but refused to hand it over
without money changing hands?

Of course, you can't actually talk to a human being at BAA if you want
to talk about it.

Michael
Message has been deleted

Michael Kilpatrick

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Mar 7, 2012, 7:01:22 AM3/7/12
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On 07/03/2012 11:31, August West wrote:
>
> The entity calling itself Michael Kilpatrick wrote:
>>
>> If I found someone's property either on the street or in my garden
>> (perhaps something belonging to a visitor or friend) would I not be
>> charged with theft if I admitted having it but refused to hand it over
>> without money changing hands?
>
> Theft? Probably not. Extortion, possibly.
>


I've discovered that you can't get Heathrow Airport Police Station using
the new 101 phone number. You can only get Cambs police or the six
counties that border Cambs. If you phone the 0300 number listed for the
Heathrow station, you get a recorded message asking you to dial 101!!!
So, do I have to move to West London in order to be able to call them?

Michael

Alan

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Mar 7, 2012, 7:29:32 AM3/7/12
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On Wed, 07 Mar 2012 11:27:30 -0000, Michael Kilpatrick
<ne...@mkilpatrick.cospam.uk> wrote:

> I'm flabbergasted and disgusted. Heathrow airport employ a private
> company to withhold the personal items of travellers which are left at
> the terminal or airside. My mother-in-law lost a personal item flying
> here.
>
> They charge £20 "administration fee" to allow an item to be collected,
> or more if you want it posted to them.
>
> If I found someone's property either on the street or in my garden
> (perhaps something belonging to a visitor or friend) would I not be
> charged with theft if I admitted having it but refused to hand it over
> without money changing hands?
>

How should the storage and admin be charged for "lost" property then. Add
a cost to all tickets through the airport? Most people want lower flight
costs, and don't lose their property very often.

Looking after and returning one item, is probably a lot different to
storing thousands of items, and validating the owner etc.

--
Alan

To Reply, use e-s.news AT ourmailbox.org.uk in a sensible manner....

ng...@aol.com

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Mar 7, 2012, 7:30:28 AM3/7/12
to
On 7 Mrz., 12:27, Michael Kilpatrick <n...@mkilpatrick.cospam.uk>
wrote:
It would be interesting to know, if you disburse the twenty pounds,
whether you have any means of identifying the original finder who
handed it in, as you do (or used to) with police lost property.
If not, then the option to give the finder a discretionary reward in
recognition of their time and honesty is replaced by a compulsory
reward which goes to the middleman[1].
Face it though, Lost Property handling is another service which used
to be part of the package but which is now seen as a revenue stream,
and as such is just another chapter in The Gospel According To
Ryanair.

[1]Actually, now I come to think of it, I once had to go to the Lost
Property Office of whichever bus company it was in very early 70's
Manchester, to retrieve my rugby kit which I'd left on the bus. ISTR
I had to pay 1s 6d which was itemised as a 'reward' to the conductor
who'd handed it in. But at least it was him who'd handed it in.

Ben Harris

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Mar 7, 2012, 7:38:52 AM3/7/12
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In article <RsqdnR3F8re-28rS...@brightview.co.uk>,
Michael Kilpatrick <ne...@mkilpatrick.cospam.uk> wrote:
>I'm flabbergasted and disgusted. Heathrow airport employ a private
>company to withhold the personal items of travellers which are left at
>the terminal or airside. My mother-in-law lost a personal item flying here.
>
>They charge £20 "administration fee" to allow an item to be collected,
>or more if you want it posted to them.
>
>If I found someone's property either on the street or in my garden
>(perhaps something belonging to a visitor or friend) would I not be
>charged with theft if I admitted having it but refused to hand it over
>without money changing hands?

On the railways lost property is covered by the National Rail Conditions
of Carriage (section III), and so the charges notionally form part of
the passenger's contract with the train companies. There may be
something similar for air travel (albeit probably in a treaty or
something).

--
Ben Harris

sam.ho...@gmail.com

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Mar 7, 2012, 8:12:40 AM3/7/12
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On Wednesday, March 7, 2012 11:27:30 AM UTC, Michael Kilpatrick wrote:
> If I found someone's property either on the street or in my garden
> (perhaps something belonging to a visitor or friend) would I not be
> charged with theft if I admitted having it but refused to hand it over
> without money changing hands?

You would be entitled to charge a reasonable amount for the safe-keeping of the article. What is 'reasonable' is for a court to decide.

Sam

Michael Kilpatrick

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Mar 7, 2012, 9:16:03 AM3/7/12
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Do the police charge for return of lost property that has been handed in?

It's the mark of a civilised society that any large business which opens
its doors to the public (in vast numbers, such as shopping centres and
airports) should provide a customer service desk, security and emergency
care, free toilets and free lost property recovery. BAA is a massive
profit-making machine, after all.

It's the mark of an uncivilised society when, as ng...@aol.com put it:

> Lost Property handling is another service which used to be part of
> the package but which is now seen as a revenue stream, and as such
> is just another chapter in The Gospel According To Ryanair.

Michael

Jules Richardson

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Mar 7, 2012, 9:33:29 AM3/7/12
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On Wed, 07 Mar 2012 12:29:32 +0000, Alan wrote:

> On Wed, 07 Mar 2012 11:27:30 -0000, Michael Kilpatrick
> <ne...@mkilpatrick.cospam.uk> wrote:
>
>> I'm flabbergasted and disgusted. Heathrow airport employ a private
>> company to withhold the personal items of travellers which are left at
>> the terminal or airside. My mother-in-law lost a personal item flying
>> here.
>>
>> They charge £20 "administration fee" to allow an item to be collected,
>> or more if you want it posted to them.
>>
>> If I found someone's property either on the street or in my garden
>> (perhaps something belonging to a visitor or friend) would I not be
>> charged with theft if I admitted having it but refused to hand it over
>> without money changing hands?
>>
>>
> How should the storage and admin be charged for "lost" property then.
> Add a cost to all tickets through the airport? Most people want lower
> flight costs, and don't lose their property very often.

How do the railways handle this? Do they also charge these days?

I suppose it depends how it was lost - if the airport or an airline
misplaced it, I'd expect there to be no charge. If I dropped something or
left it behind I think it's probably fair that there's a fee involved for
storage costs (although I think I'd expect it to be a per-day storage
charge, not an "admin fee", and the latter would be covered as a
proportion of the typical storage charge)

cheers

Jules

Roland Perry

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Mar 7, 2012, 9:38:54 AM3/7/12
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In message <pLOdnQEz7-458MrS...@brightview.co.uk>, at
14:16:03 on Wed, 7 Mar 2012, Michael Kilpatrick
<ne...@mkilpatrick.cospam.uk> remarked:
>It's the mark of a civilised society that any large business which
>opens its doors to the public (in vast numbers, such as shopping
>centres and airports) should provide a customer service desk, security
>and emergency care, free toilets and free lost property recovery.

And the state of some of BAA's toilets are a disgrace too.
--
Roland Perry

rosen...@cix.compulink.co.uk

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Mar 7, 2012, 9:56:09 AM3/7/12
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In article <pLOdnQEz7-458MrS...@brightview.co.uk>,
Railway companies charge. I paid £5 a few years ago.

--
Colin Rosenstiel

Stuart Moore

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Mar 7, 2012, 10:27:06 AM3/7/12
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On Wednesday, 7 March 2012 14:56:09 UTC, rosen...@cix.compulink.co.uk wrote:
> In article
They don't all - I paid nothing 1 week ago. (Cannon Street; I picked up the bag within about 30min of it arriving there, and it had my phone number on a label which may have improved matters)

rosen...@cix.compulink.co.uk

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Mar 7, 2012, 10:50:11 AM3/7/12
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In article
<16150295.168.1331134026290.JavaMail.geo-discussion-forums@vbbfv2>,
What was in the bag of value? FCC and Greater Anglia (or NXEA before them)
have a scale for different items of value.

--
Colin Rosenstiel

Michael Kilpatrick

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Mar 7, 2012, 10:53:39 AM3/7/12
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On 07/03/2012 15:50, rosen...@cix.compulink.co.uk wrote:

>> They don't all - I paid nothing 1 week ago. (Cannon Street; I picked
>> up the bag within about 30min of it arriving there, and it had my
>> phone number on a label which may have improved matters)
>
> What was in the bag of value? FCC and Greater Anglia (or NXEA before them)
> have a scale for different items of value.

Are you saying the scale of fee is based on the value of the "different
items of value", or not? If yes, if that's not a form of extortion,
nothing is.

I note that the Heathrow lost property company claim an admin fee "from
£5 to £20". I'd like to know what items qualify for the £5 fee...

Michael

Frederick Williams

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Mar 7, 2012, 12:09:42 PM3/7/12
to
Michael Kilpatrick wrote:

> I note that the Heathrow lost property company claim an admin fee "from
> £5 to £20". I'd like to know what items qualify for the £5 fee...

Why? So that in future you'll only lose those items?

--
When a true genius appears in the world, you may know him by
this sign, that the dunces are all in confederacy against him.
Jonathan Swift: Thoughts on Various Subjects, Moral and Diverting

Michael Kilpatrick

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Mar 7, 2012, 1:09:56 PM3/7/12
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On 07/03/2012 17:09, Frederick Williams wrote:
> Michael Kilpatrick wrote:
>
>> I note that the Heathrow lost property company claim an admin fee "from
>> £5 to £20". I'd like to know what items qualify for the £5 fee...
>
> Why? So that in future you'll only lose those items?
>

I'd like to know if it's genuine or not. Whether it's based on the
actual costs of storing and identifying the object, or whether it's
based on the value of the item to the customer or the difficulty the
customer would have in managing without it. Compare a watch, passport,
jewellery, briefcase.

Michael

Duncan Wood

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Mar 7, 2012, 1:17:04 PM3/7/12
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On Wed, 07 Mar 2012 14:16:03 -0000, Michael Kilpatrick
<ne...@mkilpatrick.cospam.uk> wrote:

> On 07/03/2012 13:12, sam.ho...@gmail.com wrote:
>> On Wednesday, March 7, 2012 11:27:30 AM UTC, Michael Kilpatrick
>> wrote:
>>> If I found someone's property either on the street or in my garden
>>> (perhaps something belonging to a visitor or friend) would I not
>>> be charged with theft if I admitted having it but refused to hand
>>> it over without money changing hands?
>>
>> You would be entitled to charge a reasonable amount for the
>> safe-keeping of the article. What is 'reasonable' is for a court to
>> decide.
>>
>
> Do the police charge for return of lost property that has been handed in?
>
> It's the mark of a civilised society that any large business which opens
> its doors to the public (in vast numbers, such as shopping centres and
> airports) should provide a customer service desk, security and emergency
> care, free toilets and free lost property recovery.

Why should everybody who doesn't leave there stuff lying around pay for
this though? Being free doesn't sound like a prerequisite for a civilised
society.

> BAA is a massive profit-making machine, after all.
>

Well that's why it exists

Michael Kilpatrick

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Mar 7, 2012, 3:10:58 PM3/7/12
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On 07/03/2012 18:17, Duncan Wood wrote:

> Why should everybody who doesn't leave there stuff lying around pay for
> this though? Being free doesn't sound like a prerequisite for a civilised
> society.

Perhaps I should go back on-line to the list of items and count them,
multiply that by the £20 fee and divide that by the number of people
going through Heathrow every day, and see how many fractions of a
millipenny it comes to? Then perhaps also subtract the cost of actually
processing the relatively infrequent payments of £20, etc.

I suppose it won't be long before Heathrow Airport and the Grafton
Centre start charging us to use the toilets too...

Michael

Ben Hutchings

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Mar 7, 2012, 3:51:17 PM3/7/12
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On 2012-03-07, Jules Richardson <jules.richa...@gmail.com> wrote:
> On Wed, 07 Mar 2012 12:29:32 +0000, Alan wrote:
>
>> On Wed, 07 Mar 2012 11:27:30 -0000, Michael Kilpatrick
>> <ne...@mkilpatrick.cospam.uk> wrote:
>>
>>> I'm flabbergasted and disgusted. Heathrow airport employ a private
>>> company to withhold the personal items of travellers which are left at
>>> the terminal or airside. My mother-in-law lost a personal item flying
>>> here.
>>>
>>> They charge £20 "administration fee" to allow an item to be collected,
>>> or more if you want it posted to them.
>>>
>>> If I found someone's property either on the street or in my garden
>>> (perhaps something belonging to a visitor or friend) would I not be
>>> charged with theft if I admitted having it but refused to hand it over
>>> without money changing hands?
>>>
>>>
>> How should the storage and admin be charged for "lost" property then.
>> Add a cost to all tickets through the airport? Most people want lower
>> flight costs, and don't lose their property very often.
>
> How do the railways handle this? Do they also charge these days?
[...]

In my experience, they generally do. Lost property will be handled
by the same company as left luggage.

Ben.

--
Ben Hutchings
We get into the habit of living before acquiring the habit of thinking.
- Albert Camus

Al Grant

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Mar 7, 2012, 4:21:15 PM3/7/12
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On Mar 7, 2:33 pm, Jules Richardson
<jules.richardsonnews...@gmail.com> wrote:
> How do the railways handle this? Do they also charge these days?

I paid £10 to get my phone back from Cambridge lost property,
which is exactly what I'd have paid to get a free new phone plus
replacement SIM card on my contract.

I was quite impressed though that they'd found my home number
from the phone and bothered to call me.

Jon Green

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Mar 7, 2012, 6:29:15 PM3/7/12
to
Not in mine. A few months ago, I collected, from an office attached to
City Thameslink, a suit jacket I'd managed to leave in a luggage rack on
a First Capital Connect service outbound from London.

The guy running it, who was definitely on the express service to
retirement, had lots of railway memorabilia on the walls - steam railway
calendars ( year's), old station notices and so on. The lost property
was stored in stacks here, scavenged lockers, cupboards and wardrobes
there, and the occasional hanging rail. It was like a window back into
the way things were done in the 1960s, by staff who were real railway
people, not just disinterested employees. Lovely. And a million miles
away from third party corporate left luggage types.

There was an admin fee - a few quid, but not unreasonable. I'd probably
pay more if it kept more real enthusiast employees like him working for
the railway, and fended off corporate facelessness from more secluded
corners of the business.

Jon
--
WATCH OUT FOR THE SPAM BLOCK!
Replace 'deadspam' with 'green-lines' to reply in email!

rosen...@cix.compulink.co.uk

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Mar 8, 2012, 2:40:12 AM3/8/12
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In article <wvOdnVXq7MvoOcrS...@brightview.co.uk>,
Walk down platform 3 and they used to have a tariff up.

--
Colin Rosenstiel

CWatters

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Mar 8, 2012, 9:28:30 AM3/8/12
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On 07/03/2012 12:29, Alan wrote:
> On Wed, 07 Mar 2012 11:27:30 -0000, Michael Kilpatrick
> <ne...@mkilpatrick.cospam.uk> wrote:
>
>> I'm flabbergasted and disgusted. Heathrow airport employ a private
>> company to withhold the personal items of travellers which are left at
>> the terminal or airside. My mother-in-law lost a personal item flying
>> here.
>>
>> They charge £20 "administration fee" to allow an item to be collected,
>> or more if you want it posted to them.
>>
>> If I found someone's property either on the street or in my garden
>> (perhaps something belonging to a visitor or friend) would I not be
>> charged with theft if I admitted having it but refused to hand it over
>> without money changing hands?
>>
>
> How should the storage and admin be charged for "lost" property then.

I don't think they charge for things like the childrens play area,
information desks, use of mobile phone charging points, or the half
dozen rooms for worship?

Stuart Moore

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Mar 8, 2012, 10:01:02 AM3/8/12
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It was a large rucksack, mainly full of clothing, rather than a laptop bag or similar. It may have been because it hadn't been booked in (it can only have been in the office for about 10 minutes), or it may just be that because Cannon St doesn't have a separate left luggage business, SouthEastern just see it as part of their job as a railway company.

To be honest, I was rather impressed that it had been found, rather than heading on a train back out of London to who knows where... I'd left it between two sets of seat backs, which is why I hadn't twigged it was missing.

Jon Green

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Mar 8, 2012, 10:33:31 AM3/8/12
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On 08/03/2012 14:28, CWatters wrote:
> I don't think they charge for things like the childrens play area,
> information desks, use of mobile phone charging points, or the half
> dozen rooms for worship?

Or, for short, Pay and Play, Pay and Dismay, Pay and Bray, and Pay and Pray.

Fevric J. Glandules

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Mar 8, 2012, 11:12:17 AM3/8/12
to
Jon Green wrote:

> On 08/03/2012 14:28, CWatters wrote:
>> I don't think they charge for things like the childrens play area,
>> information desks, use of mobile phone charging points, or the half
>> dozen rooms for worship?
>
> Or, for short, Pay and Play, Pay and Dismay, Pay and Bray, and Pay and Pray.

<applause>

Michael Kilpatrick

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Mar 8, 2012, 1:05:21 PM3/8/12
to
On 08/03/2012 14:28, CWatters wrote:
>
> I don't think they charge for things like the childrens play area,
> information desks, use of mobile phone charging points, or the half
> dozen rooms for worship?

How bizarre. People's irrelevant beliefs - nothing to do with their
travelling by train - are accommodated in valuable commercial floorspace
at no cost, whereas lost property, a pretty inevitable consequence of
people moving around, as much as the need for children to play whilst
waiting for a train, is a revenue stream.

Michael

Jules Richardson

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Mar 8, 2012, 2:49:28 PM3/8/12
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Perhaps there's a way of turning the existence of lost property into a
religion?

Jon Green

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Mar 8, 2012, 5:02:48 PM3/8/12
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On 08/03/2012 18:05, Michael Kilpatrick wrote:
> How bizarre. People's irrelevant beliefs - nothing to do with their
> travelling by train - are accommodated in valuable commercial floorspace
> at no cost

It's a business driver. No, seriously, it is. If the presence of that
room regularly makes the difference between a nervous (but religious)
flyer going by plane or not, it doesn't take a very high percentage of
the over 180,000 passengers per day through Heathrow needing it for it
to pay for itself.

The Luggage

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Mar 9, 2012, 8:34:42 AM3/9/12
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On Mar 8, 3:33 pm, Jon Green <jo...@deadspam.com> wrote:
> On 08/03/2012 14:28, CWatters wrote:
>
> > I don't think they charge for things like the childrens play area,
> > information desks, use of mobile phone charging points, or the half
> > dozen rooms for worship?
>
> Or, for short, Pay and Play, Pay and Dismay, Pay and Bray, and Pay and Pray.
>
> Jon

Where do you find the 'Like' button on this group???

TL

Brian Watson

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Mar 10, 2012, 4:35:27 AM3/10/12
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"Michael Kilpatrick" <ne...@mkilpatrick.cospam.uk> wrote in message
news:0budnSDcjol-acXS...@brightview.co.uk...

> How bizarre. People's irrelevant beliefs - nothing to do with their
> travelling by train - are accommodated in valuable commercial floorspace
> at no cost, whereas lost property, a pretty inevitable consequence of
> people moving around, as much as the need for children to play whilst
> waiting for a train, is a revenue stream.

However, providing them with a quiet space in which the Faithful can pray
before take-off spares everyone from hearing their loud appeals to The
Almighty for mercy when their ears pop.
--
Brian
"Fight like the Devil, die like a gentleman."


Brian Watson

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Mar 10, 2012, 4:46:20 AM3/10/12
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"Jules Richardson" <jules.richa...@gmail.com> wrote in message
news:jjb2g8$l5a$1...@dont-email.me...
Nah, it's a myth.
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