Re: [callfire group] Campaign Schedule not working ??

[William Hughes]

Jay,

What us the email address for your account? I don't show anything for jayt...@gmail.com.

Bill
CallFire Solutions Team

On Sun, Jan 20, 2013 at 1:52 PM, <jayt...@gmail.com> wrote:

We use Callfire for Text Message Campaigns and like to set up our text blasts in advance and schedule the time they will fire.  Yesterday 1/19/13 I set a campaign to run and the time went past and the campaign never fired.  I went back into the system and double checked all the settings and then set a schedule to fire off in 15 minutes.  The time came and went and the campaign didn't fire.  So I re-set the campaign to fire off in 5 minutes, and again, it did not fire off on its own so I finally just started the campaign manually.  Today 1/20/13 I had another campaign set to fire off at 1pm PST and it did not fire off at the appropriate time.  I was not in the office when the campaign was supposed to go out, so by the time I did get back to the office, I had to start the campaign manually again 1 hour late.

What is going on with the campaign scheduler?  This is a very important piece of the service that we pay for.  Please fix ASAP.

Thanks,

Jay

--
Bill Hughes
CallFire Solutions Team
bi...@callfire.com
Direct: 213.221.2219
Sales: 877.897.FIRE