Joblinks Vacancies @ Dubai Opera, Dubai - UAE - (11/05/16)

[Sajith C]

Greetings,

 

Find the below position available in Dubai Opera, Interested candidates may forward your CV’s to the below given email. Note that these vacancies are posted on our Facebook page (www.fb.com/joblinkspage) too….

 

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Set to become the most significant, vibrant and successful performing arts and entertainment centre in the Middle East, Dubai Opera is a 2,000-seat, multi-format theatre, set to captivate visitors when it opens in 2016. We are recruiting to set the stage for this exciting new venue, located at the heart of The Opera District in Downtown Dubai. If you are interested in joining Dubai Opera, please apply below to submit your CV, including a covering letter, specifying the role or area in which you wish to work to the following address :- car...@dubaiopera.com and copy to jobli...@gmail.com

 

 

DUTY MANAGER

JOB ROLE SUMMARY - This role is a responsible for overseeing a broad range of operational tasks and critical decision making across the Dubai Opera site. This role works in collaboration with Front of House and Event/Production operations, Guest Experience, Logistics, Health and Safety, Security and Building/Venue standards to deliver a world class venue. The Duty Manager is the key onsite point of contact for a variety of departments and stakeholders, ensuring critical situations are acted upon efficiently, and communicated to Dubai Opera Management and other impacted groups or individuals.

KEY ACCOUNTABILITIES –

• Undertake decisions on behalf of Dubai Opera senior management in their absence, ensuring policies, procedures and standards are followed. • Be the central point of contact to address any crisis situations or operational issues across the site. • Complete daily site inspections ensuring a safe environment and smooth operation for visitors, employees, hirers and contractors. • Collate and interpret departmental reports and information, in order to produce daily site activity reports for the senior management team to review and act upon. • Facilitate a safe environment for staff and patrons in line with safety requirements, including: assisting with emergency evacuations drills, responding to emergency situations and conducting calm efficient emergency evacuations. • Assist in the smooth and efficient running of onsite activity, ensuring that patrons receive an optimum level of service and care at all times. • Work in partnership with Front of House management to ensure high levels of presentation of the public areas, venues and other onsite environs by conducting regular assessments, and taking immediate action to address any presentation, quality or maintenance issues. • Support the Events Team with any F&B/Caterers or service providers’ in relation to logistics, product quality, and delivery and customer service. • Work in partnership with Building and Engineering Teams to identify and ensure that all appliances, fixtures and fittings are safe and work in accordance with health & safety regulations, reporting any faults to the maintenance and operations team. • Support the Front of House & Box Office Teams with any enquiries, problems or complaints in an efficient and professional manner without detriment to Dubai Opera or its reputation. • Daily handovers to other Duty Managers ensuring they are thorough, and all documentation and reporting systems are completed and updated. • Resolve effectively any escalated issues or complaints in relation to emergencies, confrontations, or health & safety concerns. • Build and maintain effective stakeholder relationships across the organisation in order to successfully integrate day to day departmental activities with other on-site and event related activities. • To attend regular Dubai Opera meetings and operation meetings as required. • Ensure Dubai Opera policies are followed in relation to Front of House, Box Office, Theatre/Venues, Health & Fire Safety and Building Security.

QUALIFICATIONS, EXPERIENCE AND SKILLS: • Professional qualification in a related area &/or 3 years’ experience in theatre and venue management, preferably within a performing arts environment – desirable. • High level skills and experience in the management of customer service operations in a large organization with complex operations. • Knowledge of Health and Safety regulations within a venue, hotel or theatre environment. • Written and verbal fluency in Arabic is advantageous. • Preferably First Aid certified

DESIRED BEHAVIOURS: • Flexibility to work irregular hours as the job demand, willing to work shifts as required including weekends and public holidays. • Takes ownership, decision maker and problem solver.

 

 

FINANCE MANAGER - REPORTING

JOB ROLE SUMMARY - This role is responsible for financial reporting, forecasting and analytics for Dubai Opera

KEY ACCOUNTABILITIES –

FINANCIAL ACUMEN • Carry out budgeting and forecasting in accordance with IFRS and current reporting practices • Use accounting software to extract meaningful financial data for analysis purposes • Use recognised investment appraisal techniques to provide insightful decision support analyses

CUSTOMER SERVICE • Ensure that internal customers (department managers) have all the necessary financial support to enable them to do their jobs effectively through insightful analysis • Maintain processes which provide adequate financial control, but also meet the business needs for efficiency and speed • Relationship Management • Influence stakeholders (Heads of Department, other Dubai Opera colleagues) to provide information on time • Maintain productive relationships with key stakeholders including Emaar associated departments • Work closely with the GL Supervisor to provide insightful actual vs budget reporting and decision support analyses based on meaningful data

MINIMUM QUALIFICATIONS • Internationally recognised accounting qualification (e.g. CIMA, ACCA, ACA, CPA)

TYPICAL EXPERIENCE: • 3 to 5 years’ experience in a similar role in financial reporting and analysis • Direct experience of budgeting and forecasting • Experience of conducting investment analyses.

JOB-SPECIFIC KNOWLEDGE & SKILLS: • Excellent written and spoken communication at all levels within an organisation • Ability to influence budget holders and stakeholders through intelligent decision support • Detailed and organised personality • Ability to work independently • Excellent excel modelling skills

 

 

SENIOR SALES MANAGER

JOB ROLE SUMMARY - The Senior Sales Manager is responsible for overseeing the creation and implementation of sales and partnerships strategies at Dubai Opera. This includes consumer facing sales, membership programmes, individual production sponsors and partners. The Sales and Partnerships Strategy will drive sales to meet revenue targets, and position Dubai Opera as a vibrant destination and world-class venue. This role has direct responsibility for leading the Sales team in the creation, planning and implementation of the all strategies and plans.

KEY ACCOUNTABILITIES –

• To assist in the creation and effective delivery of a sales and partnership strategy for Dubai Opera which successfully promotes Dubai Opera’s full range of activities to as wide an audience as possible and achieves revenue targets. • To lead the development of the business relationships portfolio including corporate sponsorships at Dubai Opera to maximise income. • Contribute and implement the Dubai Opera membership programmes, demonstrating diplomacy and effective influencing skills. • Drive forward and deliver the goals of membership programmes through identifying opportunities for growth in revenue and membership. • Identify and secure prospects and new business partners which reflect and support the brand identity of Dubai Opera. • Provide strategic input to Dubai Opera’s business planning process, working positively with colleagues to deliver the organisation’s broader objectives. • Working closely with Marketing, Programming and Ticketing to plan and implement partnerships to be associated with the performances. • Develop new initiatives to make business relationships at Dubai Opera attractive and successful in growing and retaining business. • Acts as an ambassador for Dubai Opera for business relationships and sponsorship and maintain appropriate contacts and networks. • Ability to track and report on all progress with all Sales activities and trends on a weekly, monthly and quarterly basis. • Responsible for the inspiration, objective-setting and development of the team, including ensuring the whole team receive regular feedback and performance reviews against objectives. • Management of any workplace grievances, misconduct or performance related issues in consultation with the Human Resources Department.

QUALIFICATIONS, EXPERIENCE AND SKILLS • Bachelor’s degree in marketing, hospitality, business administration or similar – desirable. • At least 3 years of experience in a similar role at a similar/related venue/organisation. • Excellent face-to-face sales skills, intuitive and persuasive with the ability to close sales efficiently and no fear of rejection • A proven sales record showing a firm ability to meet or exceed targets • Strong financial management and budgeting skills. • Strong Networker and relationship builder • Ability to motivate and inspire individuals or teams.

DESIRED BEHAVIOURS • Team player with the ability to work flexible working hours according to business needs, and able to remain calm/work under pressure • A passion for the performing arts and an interest in a wide range of events.

 

 

LIGHTING PROGRAMMER /OPERATOR

JOB ROLE SUMMARY - This role will assist Lighting Manager, being responsible for leading lighting technical operations, ensuring the highest standards of Health and Safety and quality of performance at all times. From inception to completion of the Lighting aspects for our visiting companies, performers/productions and events.

KEY ACCOUNTABILITIES –

• Accountable/responsible for operating lighting desk for controlling stage lighting and maintaining lighting control system. • Ensure that lighting control system is always in highest working order and up to dated. • Assisting visiting companies in any lighting control related operation. • Deliver first class operational equipment standards regarding accessories, audio visual, projection. • Competent operation of all Lighting Control Systems and media servers. • Fully conversant in the operation and first line maintenance of all lighting, video projection and special effects equipment • Train all members of Lighting department for basic opera operation and trouble shooting of lighting control system. • Train all members of Lighting department for basic opera operation and trouble shooting of lighting control system. • Assist and back up Deputy Lighting Manager on leading and supervising work on stage.

QUALIFICATIONS, EXPERIENCE AND SKILLS • Recognised professional or technical qualification related to lighting operation. • 5+ years proven and relevant experience as lighting operator experience within a large theatrical/live events venue • Thorough knowledge stage lighting systems. • Extensive IT skills in MS Office, AutoCAD, WYSIWYG and Vectorworks • Experience in handling lighting equipment with understanding of lighting principles, electricity, engineering principles, flying operations, rigging, special effects (smoke, dry-ice, fire) and video projection and led screen set up’s. 

 • Knowledge and understanding of international touring requirements in a receiving/repertoire

DESIRED BEHAVIOURS • Ability to provide service to deadlines with due regard for best practice standards and efficiency • Team player with the ability to work flexible working hours according to business needs.

 

 

STAGE MANAGER

JOB ROLE SUMMARY - As Stage manager, to plan, assist in scheduling and the communication of information between the visiting company artistic, administrative and technical departments and the Dubai Opera technical, production and logistics teams responsible for support of technical operations in the Dubai Opera. Ensure the highest standards of quality of performance are established. To ensure that all aspects of the Stage management operations, whether it be personnel, equipment, technology or planning ‘orientated’ operations, are taken into account and carried out to the highest standard. Make the most efficient use in the allocation of resources and advise if revisions are required.

KEY ACCOUNTABILITIES –

• Advise on the strategic schedule and ensure co-ordination of day to day, week to week scheduling and planning of all activities of the visiting companies requirements • Have an excellent & proven track record in the operation and delivery to the highest possible standard as scheduled and to include but not restricted to: • Maintain close liaison with the other Dubai Opera departments ensuring that full information on resource requirements are met at all stages of planning having regard for the efficient and economic use of resources • Create and be responsible for working within any allocated budget and alerting the Technical Director of any implications for that budget, arising from issues by any visiting company, production or event • Carry out relevant training, induction and coaching • Be able to train and assess colleagues and exterior personnel necessary to support the operation of the Dubai Opera • IOSH and COSHH or a similar managing safely or hazardous substance course • Induction of artistic, production and technical teams • Be conversant in the areas of Staging, Lighting, Logistics, Sound and Communications operations • Create and interpret multi-disciplinary schedules incorporating all areas necessary for Dubai Opera artistic operations • Have a minimum of 7-years proven professional work experience in this specific field, being that of Stage management • To prepare, co-ordinate and distribute show reports

QUALIFICATIONS, EXPERIENCE AND SKILLS Have a local or internationally recognised professional qualification in the specific field / skill base of Stage Management • An excellent & proven track record for the throughput of the Stage department for a theatrical /events venue, international touring and their requirements in a receiving or repertoire venue primarily for the staging of productions and events. • Have a minimum of 8-years proven professional work experience in this specific field, being that of a theatre stage department. • Additionally have worked professionally for at least 5-years in a middle management role in this specific field in a large theatrical / events venue. • Demonstrate high level experience in all key technical areas, particularly with a Stage bias: staging principles, ground support systems, engineering, carpentry, flying operations, rigging, tracks, harnesses, artist flying, small properties – including food and hygiene, and a good appreciation of lighting and sound. • Extensive IT skills, AutoCAD and thorough knowledge of Microsoft Office, Filemaker Pro or similar software • The drive and expertise to maintain up to date knowledge of developments in technical staging, rigging and any new staging innovations

JOB ROLE SUMMARY As Stage manager, to plan, assist in scheduling and the communication of information between the visiting company artistic, administrative and technical departments and the Dubai Opera technical, production and logistics teams responsible for support of technical operations in the Dubai Opera. Ensure the highest standards of quality of performance are established. To ensure that all aspects of the Stage management operations, whether it be personnel, equipment, technology or planning ‘orientated’ operations, are taken into account and carried out to the highest standard. Make the most efficient use in the allocation of resources and advise if revisions are required.

 

 

DEPUTY STAGE OPERATIONS MANAGER

JOB ROLE SUMMARY - This role will assist Stage Operations Manager, being responsible for leading Stage technical operations, ensuring the highest standards of Health and Safety and quality of performance at all times. From inception to completion of the Stage aspects for our visiting companies, performers/productions and events.

KEY ACCOUNTABILITIES –

• Accountable/responsible for attendance, safe working, providing support, supervision and motivation, discipline, welfare, and enforce effective team working • Ensure that yourself, the Stage department Operations and the Stage Technicians are cross-trained in Lighting and Sound & Broadcast related areas to ensure risk free and efficient operations • Manage the scheduling and planning of all production/event activities • Adhere to financial budgets, alerting the Stage Operations Manager of any cost related issues regarding any production/event • Competent operation of all Stage Control Systems • Fully conversant in the operation and first line maintenance of all stage machinery, hardware and rigging equipment • Manage all Health and Safety training the highest standards, and all other relevant trainings • Trained and knowledge of but not limited to (1) IOSH – Managing safetly/LOLER/COSHH, (2) Manual Handling, (3) Working at height, (4) • Safe use of access equipment/mobile elevated work platforms (MEWPS) • Manage, uphold and support all local Health and Safety and other relevant legislation; ensure that all Health and Safety • incidents/accidents are reported/records fully maintained; conduct full investigation and ensure compliance.

QUALIFICATIONS, EXPERIENCE AND SKILLS • Recognized professional or technical qualification related to Stage Operations management • 8+ years proven and relevant experience as stage technician or engineer, with management experience within a large theatrical/live events venue • Thorough knowledge of all stage related technical areas, particularly with a Stage bias: staging principles, ground support systems, engineering, carpentry, flying operations, rigging, tracks, harnesses, artist flying, small properties – including food and hygiene, and a good appreciation of lighting and sound • Extensive IT skills in MS Office, AutoCAD, WYSIWYG and Vectorworks • Experience with carpentry, scenic painting, props and stage effects • Knowledge and understanding of international touring requirements in a receiving/repertoire

DESIRED BEHAVIOURS • Ability to provide service to deadlines with due regard for best practice standards and efficiency • Team player with the ability to work flexible working hours according to business needs.

 

SOUND PROGRAMMER

JOB ROLE SUMMARY - This role will assist Sound & Broadcast Manager & Deputy Sound Manager, being responsible for leading Sound & Broadcast technical operations, ensuring the highest standards of Health and Safety and quality of performance at all times. From inception to completion of the Sound & Broadcast aspects for our visiting companies, performers/ productions and events.

KEY ACCOUNTABILITIES –

• Accountable/responsible for attendance, safe working, providing support, supervision and motivation, discipline, welfare, and enforce effective team working • Ensure that you are cross-trained in Stage Operations and Lighting related areas to ensure risk free and efficient operations • Assist with planning of all production/event activities • Adhere to financial budgets, alerting the Sound Manager & Deputy Sound Manger of any cost related issues regarding any production/ event • Deliver first class operational equipment standards regarding accessories, audio visual, projection • Competent operation of all Sound Control Systems, Mixing Consoles and communications equipment • Fully conversant in the operation and first line maintenance of all Sound, Video projection and special effects equipment • Adhere to Health and Safety Standards • Trained and knowledge of but not limited to (1) IOSH – Managing safety/LOLER/COSHH, (2) Manual Handling, (3) Working at height, (4) Safe use of access equipment/mobile elevated work platforms (MEWPS) • Manage, uphold and support all local Health and Safety and other relevant legislation; ensure that all Health and Safety incidents/ accidents are reported/records fully maintained; conduct full investigation and ensure compliance

QUALIFICATIONS, EXPERIENCE AND SKILLS • Recognized professional or technical qualification related to Sound • 5+ years proven and relevant experience as sound technician or engineer, with experience within a large theatrical/live events venue • Thorough knowledge sound systems & mixing consoles • Extensive IT skills in MS Office, AutoCAD, WYSIWYG, Smaart and Vectorworks • Experience in handling sound consoles, PA systems/equipment, with understanding of sound principles, electricity, engineering principles, flying operations, rigging, special effects and video projection Knowledge.

DESIRED BEHAVIOURS • Ability to provide service to deadlines with due regard for best practice standards and efficiency • Team player with the ability to work flexible working hours according to business needs

 

 

BOX OFFICE SUPERVISOR

JOB ROLE SUMMARY - The Box Office plays a central role in this as it is the first direct contact a customer will have with the organisation and therefore represents to many customers the ‘human face’ or ‘voice’ of Dubai Opera.. This role is responsible for the efficient day-to-day operation and coordination of the Box Office for Dubai Opera. The Box Office Coordinator will perform a variety of cash management, customer service activities and ticket selling.

KEY ACCOUNTABILITIES –

STRATEGY & OPERATIONAL BUSINESS PLANS • Deliver the Box Office strategies and business plans that recognize the role of the department as both an agent, and ticket-seller in achieving the commercial and artistic objectives of Dubai Opera • Deliver a quality and professional standard of Box Office services within Dubai Opera by providing a high level of customer services

CUSTOMER SERVICE • Ensure the policies and procedures for the Box Office are adhered to. • Ensure the highest levels of customer service are maintained at all times and that the experience Dubai Opera’s patrons have at the Box Office is a positive one. • Respond to questions and enquiries from patrons regarding performance and ticketing information, in person at the Box Office, via email and over the phone.

FINANCIAL ACUMEN • Collect payment for tickets and ensure daily reconciliation is accurately completed at the end of each shift • Assist finance team with reconciling online sales as required • Continuous Improvement • Maintain customer accounts and event information files • Ensure Box Office is kept in a neat and tidy fashion with only relevant collateral on display at all times.

RELATIONSHIP MANAGEMENT • Maintain productive relationships with key internal and external stakeholders including patrons, sponsors, resi-dent companies, suppliers, partners, and industry contacts

GENERAL • Monitor and ensure all group bookings and any other booking requests are completed in a timely fashion. • Ensure all tickets which need to be dispatched are printed and prepared for courier collection daily • Ensure ticket stock and stationary levels are monitored and maintained at all times. • Awareness of health and safety issues within the work environment.

QUALIFICATIONS, EXPERIENCE & SKILLS

MINIMUM QUALIFICATIONS: • Minimum five years’ experience in the customer service industry • Minimum two years’ experience of managing a customer service team, including cash reconciliations • Professional experience in a box office and in the use of a computerised ticketing system

JOB-SPECIFIC KNOWLEDGE & SKILLS: • A proven track record of excellent customer service • Ability to work in a constantly busy work environment with a high level of time and stress management • Number aptitude and accuracy • Financial management including cash handling • Fluent English required and Arabic speaking preferred • Flexibility regarding working schedule

 

COST CONTROLLER

JOB ROLE SUMMARY - This role is responsible for transaction processing on various areas within finance. The cost accountant must also construct and monitor those cost-effective data accumulation systems needed to provide an appropriate level of costing information to management.

KEY ACCOUNTABILITIES –

FINANCIAL ACUMEN • Process journal entries for fixed assets, stock and 3rd party contracts on a monthly basis • Calculate contract values based on operational activity

CUSTOMER SERVICE • Liaise with department heads and external contract finance teams for accurate reporting of monthly transactions • Deal with 3rd party on calculation queries or settlement queries

RELATIONSHIP MANAGEMENT • Maintain productive relationships with key stakeholders including Emaar associated departments • Work closely with the GL Supervisor to provide insightful actual vs budget reporting QUALIFICATIONS, EXPERIENCE & SKILLS

MINIMUM QUALIFICATIONS: • Relevant higher education qualification

TYPICAL EXPERIENCE: • 3 to 5 years’ experience in a similar role • Experience of accounting software essential, Sunsystems and advantage

JOB-SPECIFIC KNOWLEDGE & SKILLS: • Excellent written and spoken communication • Detailed and organised personality • Ability to work independently • Excellent excel skills.

 

FINANCE COORDINATOR

JOB ROLE SUMMARY - This role is responsible for assisting with financial reporting, forecasting and analytics for Dubai Opera

KEY ACCOUNTABILITIES –

FINANCIAL ACUMEN • Carry out budgeting and forecasting for specific departments as directed by manager • Use accounting software to extract meaningful financial data for analysis purposes • Use investment appraisal techniques to provide insightful decision support analyses

CUSTOMER SERVICE • Ensure that internal customers (department managers) have all the necessary financial support to enable them to do their jobs effectively through insightful analysis • Maintain processes which provide adequate financial control, but also meet the business needs for efficiency and speed

RELATIONSHIP MANAGEMENT • Influence stakeholders (Heads of Department, other Dubai Opera colleagues) to provide information on time • Maintain productive relationships with key stakeholders including Emaar associated departments • Work closely with the GL Supervisor to provide insightful actual vs budget reporting and decision support analyses based on meaningful data

QUALIFICATIONS, EXPERIENCE & SKILLS MINIMUM QUALIFICATIONS • Relevant higher education qualification

TYPICAL EXPERIENCE: • 3 to 5 years’ experience in a similar role in financial reporting and analysis • Direct experience of budgeting and forecasting • Experience of conducting investment analyses

JOB-SPECIFIC KNOWLEDGE & SKILLS: • Excellent written and spoken communication at all levels within an organisation • Detailed and organised personality • Ability to work independently • Excellent excel modelling skills

 

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