If you bank with CIBC you may want to read this.
David Calvez
branches. Recently my wife wrote a post dated cheque on Nov 29 dated
for Dec 18. To our surprise it was cashed and cleared the very next
day. Unfornately the money applied against the cheque was intended to
cover other expenses that have been had to wait because of the banks
mistake. Admittedly we did write a post dated cheque. The person DID
deposit it right away. Their bank processed the cheque right away (bad
boy!). My wife's bank paid it out. Everyone down the line contributed
to the problem of the funds being withdrawn too soon.
HOWEVER! I think both banks involved were remiss in their job by
processing a cheque that was post dated. The part that really frosts my
butt though is the holier than thou attitude of the bank manager of my
wife's bank who spoke to my wife saying....
1) they couldn't do anything to correct the situation.
2) it was our fault for writing a post dated cheque.
3) my wife had $700 in the account at the time he spoke
to her so she obviously wasn't left stranded without cash.
1) They obviously COULDN'T BE BOTHERED to correct the situation.
We are small potatoes and don't matter.
2) I guess it has BECOME A CRIME to write post dated cheques.
3) In spite of the fact that she had $700 in the bank when he
spoke to her (because another paycheque was deposited) the
fact that she was inconvenienced greatly because she couldn't
make interac purchases or pay certain bills to the tune of $200
or so DOESN'T MEAN A THING TO HIM. It doesn't matter to him that
being able to PLAN EXPENDITURES does matter at this time of year
when you have a lot more money being spent than other times of year.
NEEDLESS TO SAY, both me and my wife will be looking for another bank
to deal with that doesn't talk down to you. That will be more careful
with post dated cheques. That will correct such mistakes. Maybe I'm
naive but I just don't like his attitude. IT SUCKS! BIG TIME!
Ducimus
David Calvez <spar...@escape.ca> wrote in message
news:3670B3C0...@escape.ca...
>My wife and I both deal with the CIBC bank although with different
>branches. Recently my wife wrote a post dated cheque on Nov 29
Snip
>naive but I just don't like his attitude. IT SUCKS! BIG TIME!
Take the time to find out who the CEO is and send a letter to him, you may
be surprised at the results.
Charles (Chad) DeLand
(a subsidiary of CIBC) and have had nothing but trouble--mistakes, poor
service, total incompetence combined with taking no responsibility for
anything plus blaming the customer. When we can, we will move the mortgage
to another institution and gladly pay whatever it takes in penalties to get
away from them. Talking with the supervisor was no help, she was as bad as
the rest of them.
I also had a car loan financed by CIBC Finance (the only choice through the
dealer) which they screwed up. I phoned to change the bank account from
which payments were withdrawn to a line of credit account, they were unable
to withdraw the funds from this type of account (some banks will, some
won't), but instead of giving me a phone call to let me know, they put the
loan straight to their collections department and were incredibly rude about
the whole thing. Of course, I immediately brought the account up to date.
Now I want to move the loan to the Bank of Nova Scotia who have been nothing
but helpful in all banking matters.
I will NEVER bank again with CIBC. (It's not surprising that at a point in
time when all other banks are making record profits, these guys are barely
breaking even. I bet customers are leaving in droves)
C. DeLand
David Calvez wrote:
> My wife and I both deal with the CIBC bank although with different
Marc Slemko
>2) I guess it has BECOME A CRIME to write post dated cheques.
Erm... it may not be a crime, but note that most banks that I
have seen do have something in their fine print that explicitly
says they have no obligation to stop post-dated checks from going
through and they are not responsible if they do.
That doesn't change the poor customer service, but I think you will
find it quite common for banks to not give any assurance that post-dated
checks will not go through early.
The Westcott's
they handle post dated checks down here. They just process them. We phoned
and asked and what they told us was that the date field was for our
convenience!!! They don't even care if its blank! That was an eye-opener.
Sounds like the Canadian system is starting to fall down to....
David Calvez wrote in message <3670B3C0...@escape.ca>...
>My wife and I both deal with the CIBC bank although with different
>branches. Recently my wife wrote a post dated cheque on Nov 29 dated
>for Dec 18. To our surprise it was cashed and cleared the very next
>day. Unfornately the money applied against the cheque was intended to
>cover other expenses that have been had to wait because of the banks
>mistake. Admittedly we did write a post dated cheque. The person DID
>deposit it right away. Their bank processed the cheque right away (bad
>boy!). My wife's bank paid it out. Everyone down the line contributed
>to the problem of the funds being withdrawn too soon.
>
>HOWEVER! I think both banks involved were remiss in their job by
>processing a cheque that was post dated. The part that really frosts my
>butt though is the holier than thou attitude of the bank manager of my
>wife's bank who spoke to my wife saying....
>
>1) they couldn't do anything to correct the situation.
>2) it was our fault for writing a post dated cheque.
>3) my wife had $700 in the account at the time he spoke
> to her so she obviously wasn't left stranded without cash.
>
>1) They obviously COULDN'T BE BOTHERED to correct the situation.
> We are small potatoes and don't matter.
>2) I guess it has BECOME A CRIME to write post dated cheques.
sumay
help out?
Ducimus wrote:
>
> David Calvez <spar...@escape.ca> wrote in message
> news:3670B3C0...@escape.ca...
> >My wife and I both deal with the CIBC bank although with different
> >branches. Recently my wife wrote a post dated cheque on Nov 29
> Snip
> Snip
> >naive but I just don't like his attitude. IT SUCKS! BIG TIME!
>
Jeff Kirkpatrick
every bank I've dealt with, I've learned to highlight the date when I write
a post dated cheque and it cuts down the number of times it happens. My wife
(way back when i was married) wrote a post dated cheque to the Calgary
Herald from the bank of montreal and they cashed it right away. After much
bithching to both the Herald and Bank of Montreal, The Herald was the only
one who offered to rectify the situation, and even offered to pay the bank
service charge for another cheque that bounced because of it (well, gave us
free papers for a couple of months). So I guess my point is, all banks will
screw up, and none of them will take the blame. It's sad, but it's the way
it is...
Jeff
David Calvez wrote:
> My wife and I both deal with the CIBC bank although with different....
Suzanne Daley
them until I was 20. It was an "attitude" similar to what you experienced
that led me away from this particular financial institution. Then of course
I would wait in line for at least 15-20 minutes all the time. I found the
tellers to be snitty and very unhelpful. I finally left this institution
and found a smaller credit union to be of greater benefit to me.
But as a general rule... banks have way too much power.
Maybe my old sock doesn't look too bad afterall.
Jennifer
I would certainly have argued that it is their duty, not just to
check the dollar amount, but also the date. You bet I would've
argued that, if I had to call 20 different places.
Banks are getting worse all the time, and all banks are the same.
Just wait until they merge. Service will be worse than ever.
The bigger any organization is, the more greedy and financially
corrupt 0it becomes. Banks make just about the biggest profits
in the world, next to Microsoft, yet they still seem to imply
that they can't "afford" to provide us with good service unless
they merge. Only a fool would believe that a merge would provide
a lot more employment. But it won't matter how we think anyway,
because they'll do what they want regardless.
I find it strange that, while Japanese banks are trying to model
their banks after the smaller American banks now, Canadians are
trying to model theirs after the huge Japanese banking system
that tore down the whole country.
If you really want to find a great bank, try calling
1-800-MONTANA. You'd be surprised at how easy it is to open an
American bank account from your doorstep. You'll also be pleased
with their service. But they too will make the odd mistake. All
organizations do.
David Calvez <spar...@escape.ca> wrote:
>My wife and I both deal with the CIBC bank although with different
Spaceman Spiff
<caro...@onramp.net> wrote:
>It's funny how banks work. We moved to the USA, and got surprised by how
>they handle post dated checks down here. They just process them. We phoned
>and asked and what they told us was that the date field was for our
>convenience!!! They don't even care if its blank! That was an eye-opener.
>Sounds like the Canadian system is starting to fall down to....
>
I remember a show on the tube a couple of years ago which showed how
terrible the American banks were at cashing cheques...They wrote about
30 cheques at variuos banks that had all kinds of errors on them...For
example the date would be wrong, or the persons address would be
listed as the banks address etc..but the kicker was a cheque written
out to Mickey Mouse....and guess what it got cashed no problem...the
clerks cashed about 85% of them..it was hilarious..i think the show
was 60 minutes or something...
Spiff
tomax
wrote:
>NEEDLESS TO SAY, both me and my wife will be looking for another bank
>to deal with that doesn't talk down to you.
Well I hate to put a damper on your search, but they are ALL the same.
I have delt with the TD, CIBC, BMC, MBanx and so far I don't see a
heck of a lot of difference.
It boils down to the branch manager more or less. Don't be loyal to
the bank, be loyal to the manager so to speak. In other words, build
up a repetoir(?) with one.
The TD bank has been good to me. But I applied for a personal loan
just recently and they denied it stating something about missing a
couple of months payment on my student loan...totally missing the fact
it was paid off a couple of years ago.
CIBC - I had my student loan through them unfortunately. Enuf said.
Bank of Montreal - they are moving away from tellers to ATM's so
service is seriously lacking. More or less forcing you towards the
Mbanx internet setup.
Mbanx...well...they are going through growing pains, and depending on
the person you talk to, either you get horrible service, or someone
with a head on their shoulders.
Problem with them everything is done via phone to Toronto. They got
the right idea about internet banking, but don't try to get a credit
card or fix some serious clerical errors done with your account.
For example, at one point we had 8 (yep, eight!) credit cards in our
possession because MBanx didn't know if they were coming or going.
(Problem was clerical stuff, like wrong name, misspelled, one option
missing, wrong accounts...duplicate accounts, etc, it was upsetting
not to mention scarey). And because you may or may not deal with the
same person, the problem compounds. Each one says they'll fix it, but
phone back the next or in a couple of days and it hasn't.
But they sure do love to take money out of your account right away to
pay for the credit card. Did you know they don't pay M/C, Visa, etc
until 24-48 hours later?
Talk about a scam. They are taking your hard earned money and using it
interest free for up to 24-48 hours...that really PO'd me when I
found this out.
Situation: I had paid off my Mater Card (M/C) bill on a Monday, went
to use it again on the following Wednesday (bought something large so
it would have maxed the card out) but lo and behold, couldn't use
it...i had exceeded my max limit by a few thousand.
Upon calling M/C they said they hadn't received my payment from Monday
yet. Called Mbanx and they said that M/C has the money. Checking my
account online, sure enough, the money was out of my account the past
Monday. So where was it? Mbanx had it in "transition"...
Real sad, but it was an eye opener.
I finally nailed down a someone smart at Mbanx, so i deal with her now
all the time. I can give you her name if you want to deal with Mbanx.
But it does have it's advantages of seeing someone face to face. They
can't handle someone who won't bow down, or who won't leave till the
situation is corrected. They will do anything to get you out of their
office/face. It's much easier for them over the phone...give a lame
excuse because you can't see their face. Besides, it's much easier to
reach over the desk and choke the living $@%^&*!! outta them for their
screwups.
So, all i can suggest is ask friends/family for a name of a good
branch manager, and go from there.
cheers
tom
www.cadvision.com/tomax
Bev Hudema
several years ago. There was a really scary situation where someone was
writing cheques on my account, and it wasn't me! It took them 2 months to
figure out that the culprit was a 70+ year old woman who'd had my account
number 10 years before. It appears she found a book of cheques for the
account, and not realizing it wasn't hers anymore, starting using them.
Even after finding out what the problem was, ScotiaBank would not contact
the people that they'd bounced cheques to to explain that it wasn't my
fault. They also wouldn't re-imburse me for the NSF charges.
I moved my accounts and loans to the Royal Bank and have a great
relationship with my bank manager. She did make a mistake once and
withdrew my loan payment twice, but she called me immediately when she
realized it and sent official letters to my mortgage company when my cheque
to them bounced because of it.
--
Bev.
hud...@cadvision.com
R Bergeron
banks are pretty much the same. I used to bank with CIBC until I
realized I was getting charged .95 every month just to get my bank
book updated! I closed that account and have moved all my banking to
B of M. They have screwed up a few times also, but have earned our
business back through one of their personal bankers. She went out of
her way to help us when we were buying a new house, and even allowed
us to come to her home to sign all of the papers as it was more
convenient than driving downtown during working hours.
I originally started banking with CIBC because of the service
I received from one of the personal bankers there. When will they
learn that people really make the difference.
R. Bergeron
On Fri, 11 Dec 1998 05:56:40 GMT, David Calvez <spar...@escape.ca>
wrote:
>My wife and I both deal with the CIBC bank although with different
>NEEDLESS TO SAY, both me and my wife will be looking for another bank