Sound files won't play

[GutterMasters Plus]

I am using desktop on Kubuntu 22.10 and the android version is in trial. Desktop never has played sounds so I do not know about reminders without being on that desktop (I have many). Today I tried changing the file to play .mp3 and now I get error messages in desktop that the file cannot be played. I tried several different ones with the same result: error message. I tried changing the mobile app to play and even with volume and all notification sounds at max, you only feel a vibration from the phone. Is there specific guidelines for using sounds on either desktop or mobile?

[GutterMasters Plus]

I got the Android version to work by moving them from the sd card to internal memory.

[CalenGoo Support]

Hi,

I got the Android version to work by moving them from the sd card to internal memory.

that's strange. You shouldn't have been able to install it on the SD card at all, because in the app's manifest it clearly says that it may be installed only in the internal memory:

android:installLocation="internalOnly"

The reason is that widgets don't work when an app is installed on the SD card (which is a limitation of Android).

Today I tried changing the file to play .mp3 and now I get error messages in desktop that the file cannot be played.

Maybe your system or the OpenJDK does not support mp3 files. Have you tried to use a .wav file instead?

Kind regards

Dominique Gunia

[GutterMasters Plus]

When I said I got the sound working in Android, I meant that the sound files were on the SD card, not the program. But since you can navigate to any file in settings for using the sound, I had pointed to one on the SD card. Once I moved that sound file to the internal memory, it worked. BUT neither .wav nor .mp3 are working in the desktop app. You cannot even hit the play button and hear it within settings/reminders. I really need the sound to work to alert me on appointments. Any help would be appreciated.

[CalenGoo Support]

When I said I got the sound working in Android, I meant that the sound files were on the SD card, not the program.

Thank you for the clarification! That makes more sense! 😊

 

But since you can navigate to any file in settings for using the sound, I had pointed to one on the SD card. Once I moved that sound file to the internal memory, it worked. BUT neither .wav nor .mp3 are working in the desktop app. You cannot even hit the play button and hear it within settings/reminders. I really need the sound to work to alert me on appointments. Any help would be appreciated.

Maybe we can find further information about this problem in the logs. Please hit the play button again (so that the error is logged) and then open "Settings > System > Show logs" in CalenGoo. Can you find the error in the "calengoo0.log" file?

Kind regards

Dominique Gunia

[GutterMasters Plus]

This seems to be related to sound files and is at the end of the log:

pr 19, 2023 12:40:07 PM  
SEVERE: Caused by: com.sun.media.jfxmedia.MediaException: Could not create player!

Apr 19, 2023 12:40:07 PM  
SEVERE: at javafx.media/com.sun.media.jfxmediaimpl.NativeMediaManager.getPlayer(NativeMediaManager.java:296)

Apr 19, 2023 12:40:07 PM  
SEVERE: at javafx.media/com.sun.media.jfxmedia.MediaManager.getPlayer(MediaManager.java:118)

Apr 19, 2023 12:40:07 PM  
SEVERE: at javafx.media/javafx.scene.media.MediaPlayer.init(MediaPlayer.java:474)

There is also a final line of:

Apr 19, 2023 12:40:07 PM  
SEVERE: ... 62 more

Which I cannot expand to see.

[CalenGoo Support]

Is there anything in the log right before these lines? Something that explains why the media player could not be created?

Are you using the FlatPak version of CalenGoo or the Java version?

Kind regards

Dominique Gunia

[GutterMasters Plus]

I am using the Flatpak. I hit play again and looked at the log. Not sure what you need so I copied everything from the time I hit play:

Apr 20, 2023 6:33:56 AM com.calengoo.desktop.foundation.Utils i
INFO: Installation type path: file:/app/CalenGooDesktop/CalenGooDesktop.jar
Apr 20, 2023 6:33:56 AM com.calengoo.desktop.foundation.Utils i
INFO: Installation type path: file:/app/CalenGooDesktop/CalenGooDesktop.jar
Apr 20, 2023 6:33:59 AM  
SEVERE: Exception in thread "JavaFX Application Thread"
Apr 20, 2023 6:33:59 AM  
SEVERE: MediaException: UNKNOWN : com.sun.media.jfxmedia.MediaException: Could not create player! : com.sun.media.jfxmedia.MediaException: Could not create player!

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.media/javafx.scene.media.MediaException.exceptionToMediaException(MediaException.java:146)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.media/javafx.scene.media.MediaPlayer.init(MediaPlayer.java:518)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.media/javafx.scene.media.MediaPlayer.<init>(MediaPlayer.java:421)

Apr 20, 2023 6:33:59 AM  
SEVERE: at com.calengoo.desktop.persistency.PropertyUtils.a(PropertyUtils.java:515)

Apr 20, 2023 6:33:59 AM  
SEVERE: at com.calengoo.desktop.foundation.m.a(DisplayUtils.java:339)

Apr 20, 2023 6:33:59 AM  
SEVERE: at com.calengoo.desktop.persistency.PropertyUtils.a(PropertyUtils.java:513)

Apr 20, 2023 6:33:59 AM  
SEVERE: at com.calengoo.desktop.view.custom.a.a(PaneRows.java:381)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.CompositeEventHandler.dispatchBubblingEvent(CompositeEventHandler.java:86)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.EventHandlerManager.dispatchBubblingEvent(EventHandlerManager.java:234)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.EventHandlerManager.dispatchBubblingEvent(EventHandlerManager.java:191)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.CompositeEventDispatcher.dispatchBubblingEvent(CompositeEventDispatcher.java:59)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:58)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.EventUtil.fireEventImpl(EventUtil.java:74)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.EventUtil.fireEvent(EventUtil.java:49)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/javafx.event.Event.fireEvent(Event.java:198)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.graphics/javafx.scene.Node.fireEvent(Node.java:8886)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.controls/javafx.scene.control.Button.fire(Button.java:203)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.controls/com.sun.javafx.scene.control.behavior.ButtonBehavior.mouseReleased(ButtonBehavior.java:208)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.controls/com.sun.javafx.scene.control.inputmap.InputMap.handle(InputMap.java:274)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.CompositeEventHandler$NormalEventHandlerRecord.handleBubblingEvent(CompositeEventHandler.java:247)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.CompositeEventHandler.dispatchBubblingEvent(CompositeEventHandler.java:80)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.EventHandlerManager.dispatchBubblingEvent(EventHandlerManager.java:234)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.EventHandlerManager.dispatchBubblingEvent(EventHandlerManager.java:191)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.CompositeEventDispatcher.dispatchBubblingEvent(CompositeEventDispatcher.java:59)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:58)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.EventUtil.fireEventImpl(EventUtil.java:74)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/com.sun.javafx.event.EventUtil.fireEvent(EventUtil.java:54)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.base/javafx.event.Event.fireEvent(Event.java:198)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.graphics/javafx.scene.Scene$MouseHandler.process(Scene.java:3856)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.graphics/javafx.scene.Scene.processMouseEvent(Scene.java:1851)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.graphics/javafx.scene.Scene$ScenePeerListener.mouseEvent(Scene.java:2584)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.graphics/com.sun.javafx.tk.quantum.GlassViewEventHandler$MouseEventNotification.run(GlassViewEventHandler.java:409)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.graphics/com.sun.javafx.tk.quantum.GlassViewEventHandler$MouseEventNotification.run(GlassViewEventHandler.java:299)

Apr 20, 2023 6:33:59 AM  
SEVERE: at java.base/java.security.AccessController.doPrivileged(AccessController.java:399)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.graphics/com.sun.javafx.tk.quantum.GlassViewEventHandler.lambda$handleMouseEvent$2(GlassViewEventHandler.java:447)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.graphics/com.sun.javafx.tk.quantum.QuantumToolkit.runWithoutRenderLock(QuantumToolkit.java:412)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.graphics/com.sun.javafx.tk.quantum.GlassViewEventHandler.handleMouseEvent(GlassViewEventHandler.java:446)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.graphics/com.sun.glass.ui.View.handleMouseEvent(View.java:556)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.graphics/com.sun.glass.ui.View.notifyMouse(View.java:942)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.graphics/com.sun.glass.ui.gtk.GtkApplication._runLoop(Native Method)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.graphics/com.sun.glass.ui.gtk.GtkApplication.lambda$runLoop$11(GtkApplication.java:277)

Apr 20, 2023 6:33:59 AM  
SEVERE: at java.base/java.lang.Thread.run(Thread.java:833)

Apr 20, 2023 6:33:59 AM  

SEVERE: Caused by: com.sun.media.jfxmedia.MediaException: Could not create player!

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.media/com.sun.media.jfxmediaimpl.NativeMediaManager.getPlayer(NativeMediaManager.java:296)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.media/com.sun.media.jfxmedia.MediaManager.getPlayer(MediaManager.java:118)

Apr 20, 2023 6:33:59 AM  
SEVERE: at javafx.media/javafx.scene.media.MediaPlayer.init(MediaPlayer.java:474)

Apr 20, 2023 6:33:59 AM  
SEVERE: ... 62 more

[CalenGoo Support]

Hi,

it seems that Flatpak requires a special permission to use the audio device. I think the problem occurs only when using the Flatpak installation method. I have added the permission now. Please try to uninstall and reinstall CalenGoo. Does that fix it? 🤔

Kind regards

Dominique

[GutterMasters Plus]

I uninstalled and reinstalled flatpak in terminal. Still no sound in settings when selecting play and at time of notification, pop up error is the same.
 Here's the log output after setting the sound file and attempting to play, then adding a notification to occur shortly:

SEVERE: MediaException: UNKNOWN : com.sun.media.jfxmedia.MediaException: Could not create player! : com.sun.media.jfxmedia.MediaException: Could not create player!

Apr 25, 2023 8:00:00 AM  
SEVERE: at javafx.media/javafx.scene.media.MediaException.exceptionToMediaException(MediaException.java:146)

Apr 25, 2023 8:00:00 AM  
SEVERE: at javafx.media/javafx.scene.media.MediaPlayer.init(MediaPlayer.java:518)

Apr 25, 2023 8:00:00 AM  

SEVERE: at javafx.media/javafx.scene.media.MediaPlayer.<init>(MediaPlayer.java:421)

Apr 25, 2023 8:00:00 AM  
SEVERE: at com.calengoo.desktop.controller.Controller.f(Controller.java:2228)

Apr 25, 2023 8:00:00 AM  
SEVERE: at com.calengoo.desktop.controller.J.a(Controller.java:2211)

Apr 25, 2023 8:00:00 AM  
SEVERE: at javafx.graphics/com.sun.javafx.application.PlatformImpl.lambda$runLater$10(PlatformImpl.java:428)

Apr 25, 2023 8:00:00 AM  
SEVERE: at java.base/java.security.AccessController.doPrivileged(AccessController.java:399)

Apr 25, 2023 8:00:00 AM  
SEVERE: at javafx.graphics/com.sun.javafx.application.PlatformImpl.lambda$runLater$11(PlatformImpl.java:427)

Apr 25, 2023 8:00:00 AM  
SEVERE: at javafx.graphics/com.sun.glass.ui.InvokeLaterDispatcher$Future.run(InvokeLaterDispatcher.java:96)

Apr 25, 2023 8:00:00 AM  
SEVERE: at javafx.graphics/com.sun.glass.ui.gtk.GtkApplication._runLoop(Native Method)

Apr 25, 2023 8:00:00 AM  
SEVERE: at javafx.graphics/com.sun.glass.ui.gtk.GtkApplication.lambda$runLoop$11(GtkApplication.java:277)

Apr 25, 2023 8:00:00 AM  
SEVERE: at java.base/java.lang.Thread.run(Thread.java:833)

Apr 25, 2023 8:00:00 AM  

SEVERE: Caused by: com.sun.media.jfxmedia.MediaException: Could not create player!

Apr 25, 2023 8:00:00 AM  
SEVERE: at javafx.media/com.sun.media.jfxmediaimpl.NativeMediaManager.getPlayer(NativeMediaManager.java:296)

Apr 25, 2023 8:00:00 AM  
SEVERE: at javafx.media/com.sun.media.jfxmedia.MediaManager.getPlayer(MediaManager.java:118)

Apr 25, 2023 8:00:00 AM  
SEVERE: at javafx.media/javafx.scene.media.MediaPlayer.init(MediaPlayer.java:474)

Apr 25, 2023 8:00:00 AM  
SEVERE: ... 10 more

Apr 25, 2023 8:00:00 AM com.calengoo.desktop.foundation.m c
SEVERE: Error
Apr 25, 2023 8:00:53 AM com.calengoo.desktop.foundation.Utils i

INFO: Installation type path: file:/app/CalenGooDesktop/CalenGooDesktop.jar

Apr 25, 2023 8:00:53 AM com.calengoo.desktop.foundation.Utils i

INFO: Installation type path: file:/app/CalenGooDesktop/CalenGooDesktop.jar

[CalenGoo Support]

Sorry, I forgot to mention something. Please try to click on the "Play" button under "Settings > Reminders". Does that work? I have added an additional way to play the sound there. If that also doesn't work, please check what you can find in the log afterward. It should contain something about "AudioStream" after the "MediaException" lines.

Thank you very much!

Kind regards

Dominique

[GutterMasters Plus]

No Play still does not work in settings. I even went into sys settings and added *.wav & *.mp3 and selected same media players available in all other sound files settings. Here is what happened after I tried to Play sound in the log:

SEVERE: MediaException: UNKNOWN : com.sun.media.jfxmedia.MediaException: Could not create player! : com.sun.media.jfxmedia.MediaException: Could not create player!

Apr 25, 2023 11:44:44 AM  
SEVERE: at javafx.media/javafx.scene.media.MediaException.exceptionToMediaException(MediaException.java:146)

Apr 25, 2023 11:44:44 AM  
SEVERE: at javafx.media/javafx.scene.media.MediaPlayer.init(MediaPlayer.java:518)

Apr 25, 2023 11:44:44 AM  

SEVERE: at javafx.media/javafx.scene.media.MediaPlayer.<init>(MediaPlayer.java:421)

and at the end:

SEVERE: at javafx.media/com.sun.media.jfxmediaimpl.NativeMediaManager.getPlayer(NativeMediaManager.java:296)

Apr 25, 2023 11:44:44 AM  
SEVERE: at javafx.media/com.sun.media.jfxmedia.MediaManager.getPlayer(MediaManager.java:118)

Apr 25, 2023 11:44:44 AM  
SEVERE: at javafx.media/javafx.scene.media.MediaPlayer.init(MediaPlayer.java:474)

Apr 25, 2023 11:44:44 AM  
SEVERE: ... 62 more

Apr 25, 2023 11:44:44 AM com.calengoo.desktop.persistency.PropertyUtils a
INFO: Using AudioSystem
Apr 25, 2023 11:44:44 AM  
SEVERE: File of unsupported format

Note that these same files are in use by Thunderbird email and other apps as notification sounds, so it is not the sound files.

Hope we can resolve this. Thanks.

[GutterMasters Plus]

Also, forgot to say I never found any "Audio Stream" reference, but these lines in the log seem to be when I hit the play button in settings, reminders:

SEVERE: at javafx.base/javafx.event.Event.fireEvent(Event.java:198)

Apr 25, 2023 11:44:44 AM  
SEVERE: at javafx.graphics/javafx.scene.Node.fireEvent(Node.java:8886)

Apr 25, 2023 11:44:44 AM  
SEVERE: at javafx.controls/javafx.scene.control.Button.fire(Button.java:203)

Apr 25, 2023 11:44:44 AM  
SEVERE: at javafx.controls/com.sun.javafx.scene.control.behavior.ButtonBehavior.mouseReleased(ButtonBehavior.java:208)

[CalenGoo Support]

Sorry, I meant "AudioSystem" not "Audio Stream". It is in your new log:

INFO: Using AudioSystem

Apr 25, 2023 11:44:44 AM  

SEVERE: File of unsupported format

I had the "File of unsupported format" problem, too. I am using my Linux system via a remote connection and haven't configured the sound system so I thought the problem might be related to my setup. However now I think it must be a Flatpak problem. Maybe I need to install somehow some audio codecs into the Flatpak sandbox. 🤔

I will try to examine this further in the next few days.

Kind regards

Dominique

[GutterMasters Plus]

Thanks so much. Let me know when you do and I'll reinstall. Will keep checking this support board.

[GutterMasters Plus]

I got a notification of an update today that fixes the audio issue, but Ubuntu 23.04 does not show it as installed in the software center (I installed it in terminal). I followed your website instructions: flatpak update com.calengoo.calengoodesktop and it says "nothing to do"  I think it did this last update. Do I wait a day or do I need to re-install?

[CalenGoo Support]

I am sorry, there is no real update. Basically what I did (and do each month) is to create a release version from the latest beta version. However there is only one version for Flatpak anyway so I did not update that (because aside from the version number there is no difference between these versions). But I forgot that your version will nevertheless say that there is an update.

To fix it I will upload a new Flatpak version. Unfortunately I didn't find a fix for the audio problem of the Flatpak version yet, sorry!

Please don't hesitate to contact me again if you have further questions!

Kind regards

Dominique

[GutterMasters Plus]

This morning I tried the update in terminal again and it said it had one so I updated. Restarted, but alas, no audio yet.