Connecting to Microsoft email accounts is problematic

[David Green]

I noticed a while ago, when I changed desktop PCs, that Calengoo desktop would not connect to the Microsoft mail servers for my "hotmail" and "outlook" email addresses.

Every connection attempt would fail with;

• You should be using an Exchange connection, or
  
• You should be using a Office365 connection.

One of the above connection failures referred to needing an App Password, and a link to a MS Help page.

Unfortunately, the instructions on that document referred to setting that I could not find, which was frustrating.

Further digging on a MS Forum then alluded to the App Password function being deprecated.

So, it would seem that if one has a functioning Calengoo to MS Mail server connection, hang on to it, as until Calengoo learns a new method, it won't reconnect again.

Calengoo to Google Mail, Calendar, Contacts, and Tasks seems to be fine, so I can access ½ of my email accounts.

[CalenGoo Support]

Hi,

can't you use the "Settings > Accounts > Add account > Microsoft Office 365 (Graph API)" account type to sync your account? 🤔 That option uses the current authentication method, i.e. it uses the Microsoft website to sign you in.

Kind regards

Dominique

[David Green]

Hi Dominique,

Actually, I hadn't even considered using that option. I had never set up Calengoo that way before.

For the most part, that only ever had one entry, which was for Google, which was populated on initial set-up of Calengoo. There was also a corresponding entry in Settings → Emails for that email address.

When adding additional emails to collect, these too where added via Settings → Emails.

And prior, MS Mail accounts were added successfully via that same option.

So, I tried your suggested process, and now Calengoo has access to the "0 Calendars" for each of the MS Mail accounts.
No corresponding entry was added to Settings → Emails, so no MS Mail accounts are being collected by Calengoo.

Attempts to add email via Settings → Emails using either "Exchange" or "Office 365" after adding them via Settings → Accounts still remain unresponsive.

According to Microsoft, Calengoo has access under "Apps and services", and within there is "Read and Write Access via Exchange Web Services".

So it would appear than Calengoo has access, but can not collect.

So, at this stage, MS Mail is still "out of bounds" for Calengoo.

Thanks,
David…

[CalenGoo Support]

Hi David,

I am sorry, I didn't see that you were talking about emails. I mixed it up with calendars, sorry!

Doesn't Hotmail and Outlook.com just support IMAP? Here is a website that seems to say that they support IMAP:

https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-for-outlook-com-d088b986-291d-42b8-9564-9c414e2aa040

So can't you just add it as an IMAP account? Or does it not support app specific passwords for IMAP accounts any more?

Kind regards

Dominique

[David Green]

Hi Dominique,

I hadn't tried conventional IMAP as prior configuration, exchange had been the "go to" connection method.

I should have tried anyway…

In any case, I tried with auto-config. It flagged the IMAP config with an "AUTHENTICATE failed" status.

Auto-config did suggest "smtp.office365.com" against the documented " smtp-mail.outlook.com", but I don't think it got as far as SMTP as it was highlighting IMAP.

Certainly changing the SMTP server makes no difference to the failure message.

Nor does ticking the "Ignore SSL Cert problems".

And I did check that the mail account had IMAP enabled.

Could the connection issue be from the setting → "Authentication Method: OAuth2/Modern Auth" which is specified on the IMAP/SMTP configuration requirement?

The (Calengoo) IMAP connection does not ping any other prompt for authorisation… Just "nope!" 😊

Thanks,
David…