Sudden failure of Calengoo to open

[Monty]

Hi,

Suddenly this morning, after over 10 years of happy Calengoo usage, mine and my wife's Calengoo stopped opening. It briefly displays the following message at the bottom of the Calengoo window in a red box, and then flicks to an Android window stating "Item not found".

"The license could not be found. Please buy the app in the Google Play Store. Tap here to open it. Please write to and...@calengoo.com if you have any problems. If you have already bought CalenGoo from Google Play then use https://payments.google.com/manage to check which Google account you used for the purchase and add that Google account in the "Settings" app."

When I search the Play Store, Calengoo cannot be found.

Calengoo is amazing and I really don't want to have to go back to using Google's calendar app! What's happened?

Kind regards

Keith

[CalenGoo Support]

Hi,

unfortunately, the problem is that Google has removed CalenGoo from the Play Store due to a misunderstanding. Since CalenGoo is also available via Google Play Pass, i.e. subscription, it has to check whether a valid license is available at the start (this is specified by Google so that you can no longer use the apps installed after the subscription expires). And apparently this license check now fails because Google has removed CalenGoo from the Play Store.

I received a message from Google late yesterday afternoon (about 16 hours ago) saying that my privacy policy was not complete and that I needed to amend it to explain what CalenGoo does with users' contact lists. It only uses the contact lists to display birthdays and you can insert contacts into appointments. Unfortunately, 10 hours later (about 6 hours ago), i.e. around 3 a.m. tonight, Google sent another email saying that CalenGoo had been removed from the Play Store for the same reason. So because of the privacy policy. I was told to expand the privacy policy and then upload an update to my app. I have now done this and I hope that Google will quickly allow CalenGoo back into the Play Store.

I'm really very sorry and will do everything I can to fix the problem as quickly as possible! 😢

Kind regards

Dominique

[Fotis Vassis]

Dear Dominique
Thank you for trying to fix with an update, we are all waiting for your wonderful app to re-appear in Play Store

[Rogier Levy]

Hello,

Great! I will wait. Thnx for all your effort.

Rogier

Op dinsdag 26 maart 2024 om 09:42:18 UTC+1 schreef CalenGoo Support:

[luca...@gmail.com]

Thanks waiting for solving the issue.

luca

 

Da: 'CalenGoo Support' via CalenGoo-Android-Support <calengoo-and...@googlegroups.com>
Inviato: martedì, 26 marzo 2024 09:42
A: CalenGoo-Android-Support <calengoo-and...@googlegroups.com>
Oggetto: Re: Sudden failure of Calengoo to open

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[Philippe Gaucher]

Thank you. I hope you can solve the problem quickly. Please keep me informed if there is a solution. This agenda is much better than that of Google.

[Monty]

Hi Dominique,

Thank you for the quick reply and I wish you a speedy resolution.

I can imagine it is quite involved dealing with Google, what with them throwing changes at you out of the blue.

Thank you for all that you do keeping Calengoo amazing.

Kind regards

Keith

[David Wilson]

Thank you for your efforts to get the returned to service. One of my favourite apps

[CalenGoo Support]

The user "DeLorean" reported here that turning off data before starting CalenGoo might help to get into CalenGoo at least temporarily until this problem is fixed:

https://groups.google.com/g/calengoo-android-support/c/vHiRB4fWXhY

As I said earlier, I have made all requested changes and uploaded a new version to Google Play and I hope Google will put it back into the Play Store as soon as possible. I have also tried to call them but it seems that one can call them only during business hours (pacific time).

😢

Kind regards

Dominique

[Oscar]

Same problem here.

[Stefano Starita]

Hello,

just to notify you that events and tasks created on CalenGoo Android (i.e. by keeping pressed the app icon or by the vocal task creation widget) are correctly synced with Google Calendar.

Thus, the known problem should not affect the normal working of the app but only the opening due to the missing license.

Cheers,

Stefano

[Galen Ash]

Hello Everyone

I am using my Samsung S22 Ultra phone.

In order to open and access CalenGoo, I had to click on Flight Mode.

While using CalenGoo, I cannot use Wi-Fi or Cell Data.

I thank the previous User *DeLorean*

Galen

[Łukasz Wróblewski]

Hi,

Same problem

Hope it will run back soon.

Meantime I downloaded free 5-days version and it is running and sync data.

Calengoo-addicted

Lucas

[Josef Gudenus]

Thank you Dominique, 

all your followers are desperate to get CalenGoo up and running again and it is clear that Google is screwing things up. Looking forward to an early reappearance.
Thank you,

Josef

[Kimberly Carlson, CMT]

Maybe we need to all contact GOOGLE to get it back online.

This happened with my merchant payment app/business.  Google insisted the software wasn't compliant.

It took that company over 2 MONTHS to get back up and running.

[CalenGoo Support]

It seems to be possible to turn the airplane mode on, start Calengoo and then turn the airplane mode off again and still be able to use Calengoo:

https://groups.google.com/g/calengoo-android-support/c/qGa4BoAugvY

Kind regards

Dominique

[Kimberly Carlson, CMT]

Everyone should go to Google Play let them know we are needing this back up and running.

I contacted them via the "contact us" link, under the question mark( in Google Play on my PC).

The first comment box allows 100 characters...

(this phrase has 99 characters)-- "CALENGOO app has been removed.  We (all of the subscribers) are VERY upset! Get it back up/working!"

When you choose "send email" you can add more information.

After that I ALSO SUBMITTED FEEDBACK.

If enough people contact them, they should look into it sooner, than later. 

On Tuesday, March 26, 2024 at 8:06:25 AM UTC-5 Łukasz Wróblewski wrote:

[AC]

Hello, everybody, I have noticed that Calengoo is available on Google Play, but when I try to open the link in my smartphone, it says that it is not available in my country, which is United Kingdom: https://play.google.com/store/apps/details?id=com.calengoo.androidtrial&hl=en&gl=US.

[Mike Hall]

Thanks for keeping us updated Dominique - Great support. Good luck with a speedy resolution.

 I confirm that temporarily switching to airplane mode works as an interim work -around for me.

[Michel Dessaintes]

Same here: the red message is still displayed, but everything seem to work, sync included.

Le mardi 26 mars 2024 à 16:18:18 UTC+1, Joanne Scollard a écrit :

I have sent an email to suppo...@google.com, asking that the app be reinstated.

Maybe if many people send similar emails, they'll act more quickly.

[Mike Dewul]

Done!

On Tuesday 26 March 2024 at 16:18:18 UTC+1 Joanne Scollard wrote:

I have sent an email to suppo...@google.com, asking that the app be reinstated.

Maybe if many people send similar emails, they'll act more quickly.

On Tuesday, March 26, 2024 at 10:04:49 AM UTC-4 Kimberly Carlson, CMT wrote:

[Jan Lustig]

Thank you, I love and rely on your app like no othe!

[Joanne Scollard]

  I have sent an email to sup...@google.com, asking that the app be reinstated.

Maybe if many people send similar emails, they'll act more quickly.

[CalenGoo Support]

I didn't hear anything from Google yet and their phone number seems to be busy. 

As a temporary solution I have created an update that is valid until May 26th. It should work to just install it over your existing version to use CalenGoo normally again:

https://android.calengoo.com/cg183_1645_timelimited.apk

Additionally you should receive updates from Google Play as usual after they have put CalenGoo back into the Play Store.

I will post here when I have any news.

Kind regards

Dominique

[Ed Cristina]

Yes, please let us know as soon as you can. We love the app

[Dawn Kilbourn]

I've also sent an email to their support.

[Michel Dessaintes]

Done!

[Rena Lyon]

Not sure if anyone already said, but if you make changes in Google calendar, it will still sync and update the agenda widget. 

[Peter Pherfinion]

I am certain Calengoo will resolve this issue as quickly as they are able and look forward to its resolution.

Best regards from the USA,

Pete

[P Shannon Mullen]

Thanks Dominique. I have been using your app for YEARS and I'm glad this is a temporary problem!

[Frédéric Da Vitoria]

Done. In French, but who knows, it may work too.

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[CJ Check]

Please help

[Roy Marriott]

I've contacted Google too. 

Mrny thanks for all you do Dominique, Calengoo is awesome!

[D B]

Thanks for the temporary fix, Dominique! 

I just installed the APK and everything is back to normal. I use this app all of the time so much appreciated!

DB

[Bertrand Thonet]

Great it's working with this temporary update 

Many thanks Dominique 💪🏻

[Frederic Da Vitoria]

Thank you, Dominique.

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Frederic Da Vitoria
(davitof)

Membre de l'April - « promouvoir et défendre le logiciel libre » - http://www.april.org

[melani fragge]

Wow!  Thanks so much for the link for a temporary fix.  Worked like a charm.  Hoping Google gets this taken care of ASAP!

On Tuesday, March 26, 2024 at 2:32:58 PM UTC-4 Frédéric Da Vitoria wrote:

Done. In French, but who knows, it may work too.

Le 26/03/2024 à 16:43, Joanne Scollard a écrit :

  I have sent an email to sup...@google.com, asking that the app be reinstated.

Maybe if many people send similar emails, they'll act more quickly.

On Tuesday, March 26, 2024 at 11:18:18 AM UTC-4 Mike Hall wrote:

Thanks for keeping us updated Dominique - Great support. Good luck with a speedy resolution.

 I confirm that temporarily switching to airplane mode works as an interim work -around for me.

On Tuesday, March 26, 2024 at 3:00:50 PM UTC CalenGoo Support wrote:

It seems to be possible to turn the airplane mode on, start Calengoo and then turn the airplane mode off again and still be able to use Calengoo:

https://groups.google.com/g/calengoo-android-support/c/qGa4BoAugvY

Kind regards

Dominique

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[Angela Chang]

Thank you for the work this amazing app. This is so important for me and I really hope the problem can be fixed soon!

davi...@gmail.com 在 2024年3月27日 星期三凌晨2:32:58 [UTC+8] 的信中寫道：

[Giamma Theo]

Great idea the time limited apk

Works like a charm.

Greetings from Italy
Gian 

[Gerrit Tabak]

Good (temporarily) solution. Thanks from the Netherlands!

Op dinsdag 26 maart 2024 om 19:32:58 UTC+1 schreef Frédéric Da Vitoria:

[Emmanuel Presse Sport]

I can't wait for this solution to happen. Is there anything that we can do to expedite the process with google.

[jgudenus]

The interim workaround is switching to airplane mode and disconnecting WiFi, then open CalenGoo and then reconnect WiFi and switch airplane mode off.

Works fine, 

Best

Josef  

-------- Ursprüngliche Nachricht --------

Von: Emmanuel Presse Sport <vizi...@gmail.com>

Datum: 26.03.24 21:09 (GMT+01:00)

An: CalenGoo-Android-Support <calengoo-and...@googlegroups.com>

Betreff: Re: Sudden failure of Calengoo to open

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[Rogier Levy]

Thnx! Works great.

Op dinsdag 26 maart 2024 om 21:09:39 UTC+1 schreef Emmanuel Presse Sport:

[lizswarren]

Thank you Dominique

Before I saw this thread I had uninstalled the app but then couldn't reinstall. Your fix is fantastic!

Liz

To view this discussion on the web visit https://groups.google.com/d/msgid/calengoo-android-support/CANe_y9RJwwWjwoAcdgmNJ0_EzcU63tCj-BGZRYzbTomBSxQpsA%40mail.gmail.com.

[Sergio Díez]

Another one that I have written to Google support. Same problem. Using the temporary app patch.
Best regards!

[Roger Valmadre]

Hi Dominique, many thanks for the time limited apk, my trusty favourite calendar is back in action. 😁

[Paul Camp]

So THAT'S what happened. That error message goes by so fast I couldn't even read it.

[Jason Knight]

I had a massive anxious flap and felt a huge sense of doom earlier today when this problem showed up. CalenGoo is my most important phone app and I'm panicking at the thought of it not being available. So: thank you very much Dominique for your responsiveness and working patch, and good luck with getting things straightened back out with Google.

[Andras Bekes]

I can only echo the feelings of Jason Knight, particularly  the massive anxious flap and felt a huge sense of doom. I am glad that at least the problem and the solution is clear and hope that this mess will be resolved fast. Thank you very much Dominique for your responsiveness.

[kathy Roth]

Thank you...just turned off data and it worked!  At least now I can check my appointments!

On Tuesday 26 March 2024 at 03:01:55 UTC-7 CalenGoo Support wrote:

The user "DeLorean" reported here that turning off data before starting CalenGoo might help to get into CalenGoo at least temporarily until this problem is fixed:

https://groups.google.com/g/calengoo-android-support/c/vHiRB4fWXhY

As I said earlier, I have made all requested changes and uploaded a new version to Google Play and I hope Google will put it back into the Play Store as soon as possible. I have also tried to call them but it seems that one can call them only during business hours (pacific time).

😢

Kind regards

Dominique

[Toni Shaw]

Please keep us posted. I have been using the app for several years and love it.

[Anthony Della Croce]

Dear Dominique,

We all appreciate your hard work over the years with Calengoo.
The features and options are beyond plentiful and I love the fact that you listen closely to your users when issues arise or suggestions for improvements are made.

TY VERY MUCH for the link to the APK that temporarily will work while you sort things out with Google etc.
It installed perfectly and I'm back up and running. CHEERS

Of course, starting the app in Airplane mode is a great short term workaround.
(Works as long as the app stays in RAM)

As far as Google's reasons for taking Calengoo off of Play Store... it feels very irresponsible to me.
Imaging how many thousands of users are left in the dark. Many of which are not technically inclined.
Many perhaps will not see this GROUP discussion.
And unfortunately, many may abandon the app due to urgency of needing a functional calendar.

I really feel bad for you Dominique and the users that are affected.
Sorry Google...not a cool move. Unethical. A snap judgment without much consideration. Cold corporate automation.

I know you will sort this out Dominique and I would have no problem contributing a small donation to your cause.
You deserve better!

Good Luck
Anthony

[Dean Gough]

Hi Dominique,

Thanks so much for your quick work around!  I've been using calengoo I reckon for at least a decade, probably more!  You have always been quick and responsive to feedback and queries and again have proven one of the reasons your app is so great - your support is fantastic!

[Robin Walden-Semmens]

Hi Dominique. Thank you for pushing through to fix this issue.  CalenGoo can still be accessed via Web browser just so you know.  Also, when I try to use the temporary fix link it keeps saying if I open it and permit Chrome to download apps then my system is vulnerable to hacking.  Is this correct or is there a secondary issue happening? 

[Hannah Sheldon]

Thanks for this fix. I was very upset when my CalenGoo stopped working today... I really depends on our. So much better than the Google official calendar! Hopefully they fix it soon. Really appreciate your help!

[Sean Massie]

I did what Kimberly said and changed the wording to be more specific that me and my family heavily depend on calengoo and it is essential to get it back up and running.  Thanks for great customer support, Dominque.  I was panicked until I saw you (and the other users) are all on top of it.

On Tuesday, March 26, 2024 at 11:18:18 AM UTC-4 Kimberly Carlson, CMT wrote:

Everyone should go to Google Play let them know we are needing this back up and running.

I contacted them via the "contact us" link, under the question mark( in Google Play on my PC).

The first comment box allows 100 characters...

(this phrase has 99 characters)-- "CALENGOO app has been removed.  We (all of the subscribers) are VERY upset! Get it back up/working!"

When you choose "send email" you can add more information.

After that I ALSO SUBMITTED FEEDBACK.

If enough people contact them, they should look into it sooner, than later. 

On Tuesday, March 26, 2024 at 8:06:25 AM UTC-5 Łukasz Wróblewski wrote:

Hi,

Same problem

Hope it will run back soon.

Meantime I downloaded free 5-days version and it is running and sync data.

Calengoo-addicted

Lucas

wtorek, 26 marca 2024 o 13:40:18 UTC+1 Galen Ash napisał(a):

Hello Everyone

I am using my Samsung S22 Ultra phone.

In order to open and access CalenGoo, I had to click on Flight Mode.

While using CalenGoo, I cannot use Wi-Fi or Cell Data.

I thank the previous User *DeLorean*

Galen

[Rob Sterling]

Hi Dominique - thank you for all your hard work and everything you do for CalenGoo. Love the app, it's the best!

[Michael Armer]

Hello Dominique - the wait for Google to get its act together will be worth it because Calengoo is such a brilliant app!

[Erb Cooper]

I just re-bought from the calengoo website. No more google. After years of using it, only fair to give the author some more money!

[Fred Boykin]

You can install the temporary fix - system doesn't recognizethe temp fix & is alerting you it might be a hack. 

[Andree Coleman]

Hopefully, this gets rectified. I have used your calendar forever.  I wouldn't want to go backwards.  Tks. 

Andree 

[まんさん2号]

早く治ることを祈っています。

2024年3月27日水曜日 12:36:24 UTC+9 Andree Coleman:

[Astrid Kranzbuhler]

I, too, have been using Calengoo for many years and have yet to find an app that comes even close!
and I panicked when it stopped working as I heavily rely on it for health reasons.

Thank you so much for your excellent support, Dominique, and posting the temporary apk fix so quickly so we're up and running again for now.

I hope Google will get their act together very soon and restore it! 

[Marianne Djudic]

Thank you for swift support! I downloaded the apk.

[Pavlos Yenagritis]

Great app, Great support. I am sure all will go back to normal very soon.

[Mandy Williams]

Oh my goodness--words CANNOT express what this app has done for me over the years!! As the saying goes, You never truly appreciate what you have until it's gone!  And this is definitely the case where this app not opening is concerned!  I have ALWAYS raved about Calengoo to all my family, friends & acquaintances but the moment I literally couldn't use it, my life stopped in it's tracks and almost felt paralyzed.  I didn't want to use any other options out there because nothing else compares to the brilliancy of Calengoo!!!  Dominique has always been SO fabulous whenever I have emailed him with questions, trouble shooting or any other issues I have sent his way.  I certainly hope this app continues for all time!  Like I said, there's just nothing that compares to it!  Thank you for the workaround Dominique!  I'm not sure how you managed it but it was genius!!  

You're a rock star Dominique!  Let us know how we can help YOU!  

-Your Biggest Fan! :) Mandy Williams

[Ilan Dvash]

I didn't know about this option.

I respect Dominique's work so much that I decided to buy it again as you did.

I think that it's fair to pay some Euros once in 10 years...

Hope more people will join us to help and appreciate Dominique's dedication and help.

It also seems to solve my issue.

Thank you for the idea.

Ilan.

[Frédéric Da Vitoria]

Thank you for the tip. I just did it too. For those interested, here is the address: https://android.calengoo.com/pagestore/styled/pagebuy.html

@Dominique:
- 1: if I install this on my Android device, will it take the Google Play's version place seamlessly?
- 2: if someone decided to buy from Amazon, would it take over too or would it create second CalenGoo app?
- 3: given the number of Samsung devices, did you ever think about selling it on the Galaxy Store too?

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[Jan Egeriis]

Hi all,

I also re-bought from the CalenGoo website.
My license was 7 years old, so definitely worth the extra money. 

I downloaded the apk and installed it.
The download link contains the license key, which you will have to insert in the CalenGoo settings. 
Now all is good.  :) 

For those interested, here is the address: https://android.calengoo.com/pagestore/styled/pagebuy.html

Kind regards 
  Jan 

[David Goodier]

OK, 10:50 French time. I closed the app, turned to aeroplane mode and relaunched it, and it worked. Turned off and managed to sync it.

Tested by making an entry in the app, would sync but doesn't seem to upload to google, If however I make an entry in google calendar it will sync to calengoo.

If I buy the app again (happy to do so) will it sync in both directions?

[brian williams]

I have had this app for many years too (the closest equivalent to pimlical I used to have on palm). I also think the idea of "re-buying" it after this length of time is a great idea. The only thing is that since I still have a license that will work when the application is back in the store, I would rather make a donation direct to avoid google taking out their fee. Any options for how to do this?

[Kit Sadgrove]

I have asked Google Play support to seek the reinstatement of Calengoo.

[Rogier Levy]

Hi,

I bought via PayPal and (I hope) directly from the Calengoo website. I couldn't buy it via the Playstore because in Holland it is still not available...

Op woensdag 27 maart 2024 om 10:59:24 UTC+1 schreef brian williams:

[Constantin Danilenko]

After trying to install the cg183_1645_timelimited.apk "There was a problem while parsing the package" message appears

среда, 27 марта 2024 г. в 13:04:17 UTC+3, Rogier Levy:

[CalenGoo Support]

Hi,

I will try to answer the questions here:

1: if I install this on my Android device, will it take the Google Play's version place seamlessly?

Yes, the version that you can buy from my website can be installed over the Google Play version and should keep all settings and data. However, it won't work the other way around, because the version from my website uses a higher build number to prevent Google Play from accidentally installing updates over it. And it is not possible to install an app update with a lower build number over one with a higher build number.

- 2: if someone decided to buy from Amazon, would it take over too or would it create second CalenGoo app?

No, the Amazon version uses a different digital signature. It cannot be installed in parallel (as a second CalenGoo app) but it also cannot be installed as an update over the existing version (due to the different digital signature). So the only way to switch to the Amazon version would be to first fix the current version (e.g. by using the airplane mode or the new apk update), then create a backup ("Settings > Backups > Automatic backups") and then uninstall the Google Play version and install it again from the Amazon Appstore. And then restore the backup under "Settings > Backups > Automatic backups". On the other hand, if you don't need a full backup (e.g. because all your data is saved in Google Calendar) then you could also just export and import the settings ("Settings > Display and Use > Maintenance > Export/Import settings") instead. However, I would nevertheless recommend to create a backup first.

- 3: given the number of Samsung devices, did you ever think about selling it on the Galaxy Store too?

Adding a new store usually causes new hassles with tax documents and other documents. I don't know how many users use the Galaxy Store. But maybe it is worth a try. I will think about it.

- After trying to install the cg183_1645_timelimited.apk "There was a problem while parsing the package" message appears

This usually means that the file was not correctly downloaded. Given that many people have successfully downloaded and installed it, I think the problem might be the browser on your phone. Please try to download it using a different browser. And check if enough space is free on your phone. Does that work?

My latest news:

I've been waiting in Google's queue for two hours now and after two hours the connection simply dropped. I think that's the maximum length for "conversations". When I called again afterwards, they said I should try again later. Unfortunately, I had that yesterday too and couldn't reach anyone.

My updates are still "in review" and I am waiting for Google to review and hopefully release the update and bring CalenGoo back into the store. In the meantime I am preparing a CalenGoo version without access to the contacts (and without the birthdays function and the insert contact function) so that I could try to upload that in case Google does not accept my changes (because the only problem they mentioned is my documentation about the handling of contact lists in my privacy policy. I have added that now but if it is not sufficient I could first not use contacts at all and then try to add these functions later again - with correct documentation - after CalenGoo is at least available in the Play Store again).

Kind regards

Dominique

[M B]

I also had the same problem this morning and got into panic too.

I downloaded the apk and installed it. THANK YOU DOMINIQUE !!!

I didn't realize I am using this app since so long (2011) so I will use the PayPal option to donate money, it's really worth it.

Thanks again.

[Geoff M]

Hi Dominique
I am very unhappy with Google - their action is not acceptable.
I have purchased Calangoo again, directly from you.... Google should refund my money for the original purchase.
In future I will try and bypss the Play Store......
Cheers

[Stefan R. Martin]

Hi Dominique

Thank you for your support. CalenGoo is really a great App which I have been using for ages. I have therefore also bought the apk directly from your store. It is well worth it.

One question: I have shared the version from the Google Play Store via the family library with other members of the family. Am I eligible to also share the license code or should I buy a separate code per family member?

Just for information, I have complained to Google about removing the App from the Play Store. All they manage is to provide an automated answer blaiming you as the developer. Very poor from Google.

Here their answer (sorry for the German)

Vielen Dank, dass Sie sich an den Google-Support gewandt haben.

Ich verstehe, dass Sie Bedenken hinsichtlich der Entfernung einer App aus dem Google Play Store haben.

Wenn eine App nicht mehr bei Google Play verfügbar ist, hat sich entweder der Entwickler dafür entschieden, die App zu entfernen, oder die App wurde aufgrund von Verstößen gegen die Nutzungsbedingungen von Google Play entfernt. Wenn Sie diese Bedingungen lesen möchten, besuchen Sie bitte diesen Link: http://www.android.com/us/developer-distribution-agreement.html.

Wenn Sie der Meinung sind, dass eine App gegen die Programmrichtlinien für Google Play-Entwickler verstößt, erfahren Sie, wie Sie diese App dem Google Play Store melden können .

Wenn eine App aus dem Play Store entfernt wird, steht sie bei Google Play nicht mehr zum Download zur Verfügung. Wenn es auf Ihrem Gerät installiert ist, können Sie es weiterhin verwenden, aber nicht mehr aktualisieren. Solange eine App nicht bei Google Play verfügbar ist, wird sie nicht in das Abrechnungssystem von Google Play aufgenommen. Dies gilt auch für bereits installierte Apps.

Wenn Sie weitere Fragen zu Google Play haben, antworten Sie gerne auf diese E-Mail.Ich helfe Ihnen gerne weiter. 

Vielen Dank, dass Sie sich an den Google-Support gewandt haben.

Ich verstehe, dass Sie Bedenken hinsichtlich der Entfernung einer App aus dem Google Play Store haben.

Wenn eine App nicht mehr bei Google Play verfügbar ist, hat sich entweder der Entwickler dafür entschieden, die App zu entfernen, oder die App wurde aufgrund von Verstößen gegen die Nutzungsbedingungen von Google Play entfernt. Wenn Sie diese Bedingungen lesen möchten, besuchen Sie bitte diesen Link: http://www.android.com/us/developer-distribution-agreement.html.

Wenn Sie der Meinung sind, dass eine App gegen die Programmrichtlinien für Google Play-Entwickler verstößt, erfahren Sie, wie Sie diese App dem Google Play Store melden können .

Wenn eine App aus dem Play Store entfernt wird, steht sie bei Google Play nicht mehr zum Download zur Verfügung. Wenn es auf Ihrem Gerät installiert ist, können Sie es weiterhin verwenden, aber nicht mehr aktualisieren. Solange eine App nicht bei Google Play verfügbar ist, wird sie nicht in das Abrechnungssystem von Google Play aufgenommen. Dies gilt auch für bereits installierte Apps.

Wenn Sie weitere Fragen zu Google Play haben, antworten Sie gerne auf diese E-Mail.Ich helfe Ihnen gerne weiter. 

[Gabriel Strenger]

I have the same problems... 
A good occasion to thank you, Dominique, for the wonderful app - a constant companian for my office work for many years now. 
I'll wait for the app to reappear on google play... 
In the meanwhile it might be interesting for everybody here to know, that the desktop version keeps working fine for me also now. 

Gabriel 

[Chris Duffield]

Seems like more and more apps are being "ousted" by Google and Apple if they don't bow to their demands.  What happened to no monopolies?

[Chris Duffield]

Thanks for the link, Jan.  If I use the PayPal option, do I need to backup my calendar and info before installing?  Or will it just work like an update and save everything I have?  

[Anthony DelaRosa]

Any updates as to when it may be back up? 

[Mace Moneta]

Calengoo appears to be back in the US Play Store, and I no longer get the license warning. 

[Jerry Gluck]

Just found there is an "updated/new" version of CalenGoo in the Play Store.

Cheers,

Jerry

On Wednesday, March 27, 2024 at 9:04:17 AM UTC-4 Anthony DelaRosa wrote:

[k hitomi]

I tried to re-buy the app through the website, but payment thru Paypal got stuck, all the time.  So far, no luck no success.

I'll keep trying but I wonder if there are any other people who have the same issue.

 By the way,

My updates are still "in review" and I am waiting for Google to review and hopefully release the update and bring CalenGoo back into the store. In the meantime I am preparing a CalenGoo version without access to the contacts (and without the birthdays function and the insert contact function) so that I could try to upload that in case Google does not accept my changes (because the only problem they mentioned is my documentation about the handling of contact lists in my privacy policy. I have added that now but if it is not sufficient I could first not use contacts at all and then try to add these functions later again - with correct documentation - after CalenGoo is at least available in the Play Store again).

The birthday list IS the killer in CalenGoo.  I LOVE this function!!

Thank you.

[k hitomi]

YES!!!

Same in Japan!!!  It's working again!!!

THANK YOU!!!

2024年3月27日水曜日 22:18:18 UTC+9 Mace Moneta:

[Ellie Toney (Mojave)]

OMG!!!!!!! IT'S NOW WORKING AGAIN!!!!!!!!! WAHOO!!!!!!!!   THANK YOU Dominique!!!!!!

[Delphine Roland]

Thanks a lot for the interim solution!

---

From: calengoo-and...@googlegroups.com <calengoo-and...@googlegroups.com> on behalf of jgudenus <jgud...@gmail.com>
Sent: Tuesday, March 26, 2024 9:28:45 PM
To: Emmanuel Presse Sport <vizi...@gmail.com>; CalenGoo-Android-Support <calengoo-and...@googlegroups.com>
Subject: Re: Sudden failure of Calengoo to open

 

The interim workaround is switching to airplane mode and disconnecting WiFi, then open CalenGoo and then reconnect WiFi and switch airplane mode off.

Works fine, 

Best

Josef  

-------- Ursprüngliche Nachricht --------

Von: Emmanuel Presse Sport <vizi...@gmail.com>

Datum: 26.03.24 21:09 (GMT+01:00)

An: CalenGoo-Android-Support <calengoo-and...@googlegroups.com>

Betreff: Re: Sudden failure of Calengoo to open

I can't wait for this solution to happen. Is there anything that we can do to expedite the process with google.

On Tuesday, March 26, 2024 at 4:40:06 AM UTC-4 Monty wrote:

Hi,

Suddenly this morning, after over 10 years of happy Calengoo usage, mine and my wife's Calengoo stopped opening. It briefly displays the following message at the bottom of the Calengoo window in a red box, and then flicks to an Android window stating "Item not found".

"The license could not be found. Please buy the app in the Google Play Store. Tap here to open it. Please write to and...@calengoo.com if you have any problems. If you have already bought CalenGoo from Google Play then use https://payments.google.com/manage to check which Google account you used for the purchase and add that Google account in the "Settings" app."

When I search the Play Store, Calengoo cannot be found.

Calengoo is amazing and I really don't want to have to go back to using Google's calendar app! What's happened?

Kind regards

Keith

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[Alexander Avidan]

Great fix. Hope that Google will put it back soon

On Tue, Mar 26, 2024, 22:53 Sergio Díez <sdc...@gmail.com> wrote:

Another one that I have written to Google support. Same problem. Using the temporary app patch.
Best regards!

El martes, 26 de marzo de 2024 a las 18:01:18 UTC+1, CalenGoo Support escribió:

I didn't hear anything from Google yet and their phone number seems to be busy. 

As a temporary solution I have created an update that is valid until May 26th. It should work to just install it over your existing version to use CalenGoo normally again:

https://android.calengoo.com/cg183_1645_timelimited.apk

Additionally you should receive updates from Google Play as usual after they have put CalenGoo back into the Play Store.

I will post here when I have any news.

Kind regards

Dominique

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[Delphine Roland]

Done too

---

From: calengoo-and...@googlegroups.com <calengoo-and...@googlegroups.com> on behalf of Frederic Da Vitoria <davi...@gmail.com>
Sent: Tuesday, March 26, 2024 8:09:54 PM
To: CalenGoo Support <d.g...@googlemail.com>
Cc: CalenGoo-Android-Support <calengoo-and...@googlegroups.com>

Subject: Re: Sudden failure of Calengoo to open

 

Thank you, Dominique.

Le mar. 26 mars 2024 à 18:01, 'CalenGoo Support' via CalenGoo-Android-Support <calengoo-and...@googlegroups.com> a écrit :

I didn't hear anything from Google yet and their phone number seems to be busy. 

As a temporary solution I have created an update that is valid until May 26th. It should work to just install it over your existing version to use CalenGoo normally again:

https://android.calengoo.com/cg183_1645_timelimited.apk

Additionally you should receive updates from Google Play as usual after they have put CalenGoo back into the Play Store.

I will post here when I have any news.

Kind regards

Dominique

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Frederic Da Vitoria
(davitof)

Membre de l'April - « promouvoir et défendre le logiciel libre » - http://www.april.org

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[Carol Corley]

Dominique,

Thank you for the temporary workaround. It worked perfectly. Your customer service is exemplary. 

I have used this amazing app for decades and depend on it several times a day.

Have a blessed day, 

Carol Corley 

On Tue, Mar 26, 2024, 6:05 PM Toni Shaw <tonis...@gmail.com> wrote:

Please keep us posted. I have been using the app for several years and love it.

On Tuesday, March 26, 2024 at 1:42:18 AM UTC-7 CalenGoo Support wrote:

Hi,

unfortunately, the problem is that Google has removed CalenGoo from the Play Store due to a misunderstanding. Since CalenGoo is also available via Google Play Pass, i.e. subscription, it has to check whether a valid license is available at the start (this is specified by Google so that you can no longer use the apps installed after the subscription expires). And apparently this license check now fails because Google has removed CalenGoo from the Play Store.

I received a message from Google late yesterday afternoon (about 16 hours ago) saying that my privacy policy was not complete and that I needed to amend it to explain what CalenGoo does with users' contact lists. It only uses the contact lists to display birthdays and you can insert contacts into appointments. Unfortunately, 10 hours later (about 6 hours ago), i.e. around 3 a.m. tonight, Google sent another email saying that CalenGoo had been removed from the Play Store for the same reason. So because of the privacy policy. I was told to expand the privacy policy and then upload an update to my app. I have now done this and I hope that Google will quickly allow CalenGoo back into the Play Store.

I'm really very sorry and will do everything I can to fix the problem as quickly as possible! 😢

Kind regards

Dominique

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