CalenGoo sync problems

[Rustam Sharifov]

Hi All,

Sync stopped working on my Android device. Below is the log. Please advise how to fix it.

CalenGoo 1.0.183 (1625)
MSG: 5 Dec 2023  21:37:23: Installed JobManager Android calendar watcher
MSG: 5 Dec 2023  21:39:01: Received event changed notification.
MSG: 5 Dec 2023  21:39:01: Installed JobManager Android calendar watcher


CalenGoo Version: 1.0.183 (1625)
OPPO
CPH2067_11_C.98
OPPO
CPH2067
11
30
4.14.180-perf+ 

[CalenGoo Support]

Hi,

Sync stopped working on my Android device. Below is the log. Please advise how to fix it.

CalenGoo 1.0.183 (1625)
MSG: 5 Dec 2023  21:37:23: Installed JobManager Android calendar watcher
MSG: 5 Dec 2023  21:39:01: Received event changed notification.
MSG: 5 Dec 2023  21:39:01: Installed JobManager Android calendar watcher

unfortunately that log does not contain anything about the sync. Please open "Settings > Support > Send email to support" in CalenGoo. Either email me the email that is created there (which contains information about your configuration) or post it here.

Thank you very much!

Kind regards

Dominique Gunia

[Rustam Sharifov]

Version: 1.0.183 (1625)
Device: OPPO/CPH2067_11_C.98/OPPO/CPH2067/11
Android: 30/4.14.180-perf+
Calendars: 7
Events: 0
Google accounts: no
Exchange accounts: no
CalDAV accounts: no
Android accounts: yes
Local accounts: no
Task accounts: 0
CalenGoo time zone: Europe/Istanbul
Device time zone: Europe/Istanbul
Changed events to upload: 0
Changed tasks to upload: 0
Permissions: (MISSED_CALL) (READ_CONTACTS) (WRITE_EXTERNAL_STORAGE) (GET_ACCOUNTS) (POST_NOTIFICATIONS) (SCHEDULE_EXACT_ALARM) (USE_EXACT_ALARM) (ACCESS_COARSE_LOCATION) (SYSTEM_ALERT_WINDOW) (READ_EXTERNAL_STORAGE)
Keywords: 0 (0)

[Rustam Sharifov]

Hi Dominique,

Version: 1.0.183 (1625)
Device: OPPO/CPH2067_11_C.98/OPPO/CPH2067/11
Android: 30/4.14.180-perf+
Calendars: 7
Events: 0
Google accounts: no
Exchange accounts: no
CalDAV accounts: no
Android accounts: yes
Local accounts: no
Task accounts: 0
CalenGoo time zone: Europe/Istanbul
Device time zone: Europe/Istanbul
Changed events to upload: 0
Changed tasks to upload: 0
Permissions: (MISSED_CALL) (READ_CONTACTS) (WRITE_EXTERNAL_STORAGE) (GET_ACCOUNTS) (POST_NOTIFICATIONS) (SCHEDULE_EXACT_ALARM) (USE_EXACT_ALARM) (ACCESS_COARSE_LOCATION) (SYSTEM_ALERT_WINDOW) (READ_EXTERNAL_STORAGE)
Keywords: 0 (0)

On Friday 15 December 2023 at 10:49:16 UTC+3 CalenGoo Support wrote:

[CalenGoo Support]

Hi,

Calendars: 7
Events: 0
Google accounts: no
Exchange accounts: no
CalDAV accounts: no
Android accounts: yes
Local accounts: no
Task accounts: 0
CalenGoo time zone: Europe/Istanbul
Device time zone: Europe/Istanbul
Changed events to upload: 0
Changed tasks to upload: 0

thank you for sending the settings! You are syncing via the Android calendar. I.e. the sync is not performed by CalenGoo but by the Android calendar. As you can see CalenGoo does not contain any events at all. It just displays what the Android calendar contains.

So to fix it you can

• sync CalenGoo directly with Google Calendar by opening "Settings > Accounts" in CalenGoo, unchecking "Android" and tapping "Add account > Google" to add your Google account.
• or you can try to fix the Android calendar, e.g. by deleting "Calendar storage" (but ensure that you can see all your events on http://calendar.google.com before doing this!): https://android.calengoo.com/pagedoc/pageadvanced/pagesyncproblems/pagesyncproblems.html#androidsync

Please don't hesitate to contact me again if you have further questions!

Kind regards

Dominique Gunia