Trackview For Iphone

[Derrick Drescher]

TrackViewis a cross-platform software app that connects your smart-phones, tablets and computers,into a mobile security system with great features such as location tracking, video and audio monitoring, motion/sound detection, instant alert, route recording, and cloud recording, etc.

TrackView can be used in many ways in your every day life. The following are some typical application scenarios: To find your misplaced or stolen mobile devices by location tracking, buzz and video/audio monitoring.To monitor your home through video/audio surveillance on your mobile devices from anywhere in the world.To detect different events such as motion, sound, and other sensor information in your home and to keep you alerted no matter where you are.To find where your car is parked and to monitor what's going on around your car.To keep your kids safe by tracking their locations and knowing their surroundings.Remote video/audio monitoring and recording of interested parties and places.

You need at least two devices (e.g., smart phones, Tablets, and PCs) with TrackView installed in order to track or monitor each other. You would also need ONE Gmail account in order to login to TrackView software.

TrackView Android version supports devices (Cell phones and tablets) running Android 4.0 or above.

[ Tip ] For Android devices that do not have Google Play Service installed, the location-tracking feature will not be supported. However, all video, audio, alarm and buzz related features are fully supported.TrackView Window PC version supports XP, Vista and Windows 7/8.TrackView iOS version supports iOS 8.0 and above.

You need to login TrackView using your own Gmail account on multiple (at least two) of your devices, such as your smart phone, tablet or Windows PC. Once you login on these devices, they are connected together. You can monitor or track any of them from each device.

For details on how to use TrackView, please watch our online video here

For subscription cancellation:By cancelling, you are actually turning off the automatic renewal of your current subscription. Hence, your subscription won't change until your current billing cycle ends. Once your subscription runs out, your subscription will be cancelled, and your account will automatically be converted to TrackView free plan.Upon successful cancellation, you will receive a confirmation email with the details.Uninstalling the app will not automatically stop your subscription, because it's linked to your account.

Payment adjustment:The initial payment for the new subscription will be reduced by the pro-rated amount left in the current subscription periodThe subsequent renewals of the new plan will be at the standard rate

Please be noted, you cannot change your subscription type by upgrading. For instance, if you would like to change from Android-only to Cross-platform subscription, you have to first cancel your Android-only subscription, and then purchase the Cross-platfrom one after your Android-only subscription cycle ends.

TrackView Refund Policy

We provide free plans and free trials to ensure you can "try before you buy" and help you find out whether the app is something you want. Because of our "try it before you buy it" approach, we generally DON'T offer refunds since you already tried it and decided to buy it. We send out a reminder message to the user's subscription Gmail account 3 days prior to the expiration of the free trial period and the first actual charge. In addition, you can cancel your subscription at any point in time.

If you believe you are eligible for a refund, please email sup...@trackview.net providing the following info: Reason for refund Your subscription Gmail account Your current subscription plan and purchase date Your receipt Once your refund request is processed, you will receive a confirmation email with all the details. Depending on your bank, the refund should appear on your credit card or Paypal statement within 3-5 business days upon us notifying you.

Sorry but we cannot help you to recover your password. Only you, the Gmail account owner, can recover your Gmail password. As stated clearly in our User Policy:"TrackView will not access or store your third-party account password in our server. All passwords will remain confidential to the user. Please keep your account and password secure and safe. If any unauthorized use of your account is found, please follow the procedures and policies of your account provider to solve the problem."To solve your problem, please go to to recover your password on your own.Or you can apply for a new Gmail account here:

Currently, the Device Name can only be entered on the login page.If you haven't logged in

Just re-enter your desired device name in the field of Device Name which is right above the login button on the login page. Then click on the login button to login.If you are already logged in

You need to logout first. You can find Logout option from the dropdown TrackView system menu (three vertical dots). Then you can re-enter your device name and log back in again.

You don't have to cancel your previous Gmail account, as TrackView doesn't access or store your Gmail account info. To switch to another Gmail account, you can simply logout TrackView from your old Gmail account and login again using the new account.

When you switch account, please make sure to do so on all your TrackView devices.

No, Gmail is the only supported third-party login method. If you attempt to use a non-Gmail email address to login, TrackView won't be working properly.

If you don't have a Gmail account, you can simply apply for one on Google's website.

Please check the network connection and the status of the remote TrackView device.TrackView is designed to handle the most adverse network conditions. However, sometimes the Wifi or 2G/3G signals may be too weak, thus there may not be enough bandwidth to transmit video and audio.For an Android device, if it is left unplugged and stationary for a period of time with the screen off, the device may enter Android Doze mode. In Doze mode, the system prevents apps from accessing the network and defers their jobs. In such case, TrackView cannot stream the video without network connection. User has to change the settings on the remote device to prevent it from entering the Doze mode.

During video streaming, the data consumption would be heavily dependent on the network condition. Under normal condition, it would roughly consume about 100-200MB per hour.

Please be noted, there is almost no data consumption if you do not start the video monitoring session.

TrackView does run in the background on iOS devices. However, iOS doesn't allow apps to open camera in the background. Hence, users have to manually accept the TrackView video call when TrackView is running in the background on the monitored iOS devices. This behaviour is different from that on Android.

There is no time limit for the recording from our software. However, since all recorded files are stored on your own device's local disk (your monitoring phone, or PC etc.) or in your cloud storage (Google Drive), the recording time actually depends on the available memory. If you are recording from your PC, you probably could record for several months, as it has lots of disk space. On you iPhone or Android phone, you probably can only record 4 hours for every Giga Byte of flash.

Currently the recorded video is in either .mp4 or .tvr format. You can browse the list of your recorded files on the "Recordings" tab of TrackView..mp4 format.mp4 is the standard and most commonly used video format supported by all mainstream video players.Just tab on the file you'd like to play on the "Recordings" tab, and select a player on the popup window..tvr format.tvr is a legacy TrackView proprietary format and can only be played by TrackView.From the "Recordings" tab, tap the .tvr file you'd like to play and it will be played inside the TrackView app.You may choose to transfer your recorded videos to your computer and then play those files from TrackView PC version. The PC version can be downloaded from Our Website.Convert .tvr to .mp4 formatWe provide a free video conversion utility software (Windows PC version only), which converts a .tvr file to a .mp4 file.It can be downloaded from Our Website (scroll down to the bottom of the page).

Since all of the recorded videos are saved locally on your devices or uploaded to your Google Drive, not on our server. If recordings are deleted on your devices, we are unable to help you retrieve them.

This is a known bug in Android OS. As a workaround, you need to reboot your Android devices, and re-connect it to your PC. After that if you still cannot see your recorded files, please manually goto the TrackView playback tab (This may force the cache coherence) and wait for a while for the files to show up.

You may also find the following online discussion helpful to your case: -all-files-are-visible-over-mtp =38282

Please first make sure to turn on the GPS and network-based location options on the target device, so that the location information can be determined more accurately. However, the location accuracy also depends on several different factors. For example, having a very weak or no GPS signal will result in a less accurate determination of location, like inside a building. TrackView also uses network information to determine location.

No, TrackView doesn't work that way. You have to download and install TrackView on your devices, and then use your Gmail account to login on multiple of your devices before you can use it for tracking.

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