Netvue Camera Keeps Going Offline

[Raymond Freedman]

Ihave a Wyze Cam v2 that keeps going offline (error 90 or error 42). Firmware 4.9.4.108. WiFi signal strength is 82%. If I reboot the camera by cycling power, it comes back online, but not for long. Sometimes I have to reboot a few times before it works again.

My cable is pretty short, about 3 feet. I was using a Samsung 700mA power supply I had laying around. After reading your post, I just replaced it with the one from Wyze which is rated at 1000mA. Maybe that will improve things.

Jan. 4, 2021

I have just installed 5 brand new Wyze Cam 2, two from Home Depot that came with Wyze 32 gig SD cards, 3 purchased from Amazon and I installed San Disk 32 Gig microSDHC UHS-1. 130MB/S speeds A1 App performance Perct for recording Full HD Videos. All 5 cameras MicroSD cards have been formatted in camera. All cameras have been updated to the latest firmware 4.9.6.199

Randomly I will find several cameras offline, it does not appear to be any particular camera, they all have gone offline at some point. clicking on the cameras they will seem to work again as if being woke up.

I have seen it mentioned here that this can happen with cheap USB cables and power adapters. These are all brand new Wyze cables and adapters. Does this mean all my new cameras are defective and should be returned?

I also had lockup issues getting video data 3/3 , accessing the SD card and when I used the siren it would lock up and need to be power cycled .

I replaced 2 V2 cameras I had outside with 2 new V3s using the standard Wyze power brick and 15 - 20 ft of USB extension cord . I found a lot of issues with voltage drop across the USB extensions and the used original 6ft Wyze power cord .

I have done extensive voltage drop testing on the bench and have documented in a series of Videos below

I also found some of my original V2 power bricks powering a V3 at 340 ma and the Wyze 6ft cord the power brick was only supplying 4.75 volts .

The V3 is extremely sensitive to low voltage

I just installed Wyze cam few days ago. It was working fine and then this morning it went offline. The internet is working but the camera is no longer connected. I have SD card and internet is working fine, please advice.

I can not live stream. I've tried over and over again. I used to be able to once in a while, but it's never worked very well. I have tried different browsers. I have 5g, 867.8 Mbps download and 62.9 Mbps upload, so speed is not an issue. I also have 5 bars on my cameras, so they are getting a good signal. All cameras are plugged in, not on the batteries.

I cant believe this , I was just having a look at my library and clicked on the live stream and it works ! I have 2 hubs and had only reset 1 of them a few days ago but both are giving live stream . I cant believe it after all these months of trying to find out why it didnt work and it just happens . Clearly Arlo have done something as I haven't and it even works on Opera as well as Edge etc . Lets hope it keeps working as I have heard from others it has been known to work for a few days . So will report back in a about a week on my findings . Thanks for your help so far !

Mediacom stopped yesterday. He said my signal was too strong for the modem...adjusted it and I thought it was fixed. Now this morning, it's back to the same old thing...cutting in and out. Having Mediacom come back Thursday. So, no fixes yet.

If the live video stream is working okay on the phone, connected to the same network as the PC, that rules out everything except the web browser, the PC and Arlo's web servers. If everything else is working on that PC using that web browser it's very unlikely that there is a problem with either of those elements which only affects your access to the Arlo website but nothing else. I just tested it myself from Ireland and live streaming worked for about 60 seconds, then I started to get the '3 dots' thing, then it 'timed out'. I don't use the Arlo website often so I don't know if this is a common problem here. I then used a VPN service to connect to Arlo's website but routed my connection through Texas. I still got the '3 dots' thing a couple of times but it didn't time out - it continued working for several minutes.

The problem is almost certainly on the Arlo side or with a 3rd party intermediary service they use (called Cloudflare) though it might not affect all their customers - it might depend on where you're connecting from. I don't know how Arlo's web server infrastructure is designed so I can't tell you where exactly the problem might be. You could try submitting an email support ticket to Arlo and they may or may not fix it.

For any Arlo tech reading - issue currently exists with live camera streaming (timeouts etc. when viewing video stream for extended period of time) when accessing my.arlo.com where that URL resolves to my.arlo.com.cdn.cloudflare.net @ 104.18.2.226 and when connecting from Dublin, Ireland. Issue does not appear to be present when connecting from Dallas, Texas. Test conducted was quite short - difference observed when connecting from hosts in different regions may be coincidental (though probably not. You would have fixed it by now if it affected all your customers globally, I assume. Right?)

Though I haven't verified this with WireShark, my understanding is that when you are on your home network, the livestream goes directly from the base (or camera if there is no base) to the app or browser.

If you have a camera with 'Local 2K Live Streaming' enabled then the livestream can go directly from the camera to the app without traversing the internet or Arlo's servers. This does not apply to browser viewing. This means a live stream to the app can work differently to a stream to a browser in terms of the role internet connection quality plays.

I tested again today with VPN enabled and disabled and viewed live streams from cameras which had 2K live streaming enabled and disabled. I didn't use Wireshark but you can verify this with 'netstat -a -n 10' on a Windows system. The browser does not attempt to connect to any local IP addresses - the stream appears to go via Cloudflare and Arlo web servers.

Patricia - if you have someone coming out to look at your internet connection and they say it's fine, and given everything else you've tried, try live streaming on the browser late at night and see if it's any better. Given my own test today, which was flawless, and given that it was much worse yesterday when I tried it later in the day, the problem might be due to load on the Arlo or Cloudflare servers. i.e. - at times when the servers are busy you might see problems with live streaming, less so at times when there is less activity on the Arlo or Cloudflare system.

Try the live stream on the browser late at night and see if it's any better. I wrote a long reply full of unnecessary detail about tests I did and the reply did not appear on the site, but the bottom line is the problem may be related to how busy the Arlo or Cloudflare servers are at specific times of day. If you still get timeouts when you try a live stream late at night then that would rule server load out as the cause of the problem.

Re. the time of use - if you've tried it very early in the morning and still have the problem then that rules out server load. I mentioned that as a possibility as when I tested earlier today (Irish time) I didn't have any problems, whereas I did see streaming problems yesterday afternoon. Re. the base station going offline - I can't say whether or not the problems are related. You will need to contact Arlo support to get to the bottom of it.

dcfox - I'm not familiar with how Arlo's server infrastructure is designed but I assume they have regional server clusters. Even if they don't Cloudflare certainly does. Even if that weren't the case, Arlo's customer base and server load patterns are not evenly distributed across time zones, because Pacific ocean. If you pay attention to the average time it takes to receive a 'Person Detected' notification you'll find there are fairly clear patterns, daily and weekly. In Ireland at least, the 'Person Detected' notification is often 5 to 10 seconds slower at 11pm on a Friday night compared to say 9am on a Tuesday morning, at least that was the case when I was doing a lot of testing a few months ago. I put the weekly pattern down to the times new customers are most likely to be installing and trying out new cameras. I couldn't think of any other reason there might be such a clear weekly pattern.

An interesting theory but it doesn't apply here in so much as it make zero difference what time of day or night I have the same problem too (England) Trust me on the back of your idea I have tried round the clock for months .

No apps on both phones are fine for live feed although it never looks 4k however my problem is on my two laptops . I borrowed a Chromebook to test and it worked ok . My laptops were fine until about September last year .

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.

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