false advertising at Zzounds
AndyW
After trying unsuccessfully to resolve the issue, I felt I should post my
experience to those I know so they can decide for themselves...Not that I
like to be the bearer of bad news but I want to share my recent
experience with zzounds.com, which I have had excellent service from in
the past.
I am in the market for a subwoofer and this item cought my eye:
http://www.musiciansfriend.com/product/MAudio-SBX-Powered-Subwoofer?sku=
602037
I looked at zzounds(my preferred merchant due to typically cheaper
shipping) and found:
http://www.zzounds.com/item--MDOSBX8
I emailed zzounds according to this page, detailing their price-matching
guarantee:
http://www.zzounds.com/lowprices
"zZounds Music guarantees the lowest delivered price on every item we
sell - even up to 30 days after your order ships.
If you see a lower, publicly advertised delivered price on any item,
we'll beat it. And if you see a lower, publicly advertised delivered
price on any item within 30 days after your order ships, we'll refund you
the difference.
Very few of our customers actually report finding lower prices. We
endeavor to review major national catalogs and competing websites to
guarantee that you always get the lowest price. When you order from
zZounds Music, you can be confident that you are getting the best
possible deal. "
The first response I received stated that it was a valid pricematch per
their criteria but that "unfortunately" this was one of the "rare"
instances where they could not honor it. Surprised, I again emailed
customer service to get them to clarify. This was the response:
"Hello James,
We would love to be able to do this pricematch for you. Unfortunately,
the reason that we can't do it is that Musician's Friend is selling
this subwoofer at far below our cost on it, and we cannot sell an item
for less than its actual cost to us. I don't know how they are
managing to offer them for as cheap as they are, but there is simply no
way we can honor that price. I apologize for this, and we hope to
receive your business in the future.
Cheers,
zZounds"
Where is this "below cost" caveat on the pricematch page? The bottom
line is that zzounds DOES NOT HONOR THEIR PRICEMATCHING PROMISE AS
ADVERTISED. I'm really not trying to gouge the company...but they
shouldn't lie to their customers about their "pricematch guarantee". I
even told them I was a regular customer and gave them my last two order
numbers, totalling almost $800. Still no budge on the pricematch.
Just wanted to put this out there and may the buyer beware.
--
Best,
kitekrazy
There is something odd about this. I can't believe there is a price
difference of $200 between the 2. I bet MF price is an error that's
going unchecked.
Scott Vita
"AndyW" <jaw...@nospam.hotmail.com> wrote in message
news:Xns97DD94D6CF67B...@66.75.164.119...
> After trying unsuccessfully to resolve the issue, I felt I should post my
> experience to those I know so they can decide for themselves...Not that I
> like to be the bearer of bad news but I want to share my recent
> experience with zzounds.com, which I have had excellent service from in
> the past.
> I looked at zzounds(my preferred merchant due to typically cheaper
> shipping) and found:
Andy,
Just jump on the deal at MF. They offer free shipping on the item anyway. I
can understand expecting zzsounds to honor their guarantee, but in this case
I'd cut them some slack especially seeing as you've been happy buying from
them in the past. Might be a mistake by MF or maybe the item is a closeout
there. Either way, I'd just be happy to have found the item at such a good
price.
Scott Vita
Dave (Mod Bod) Modisette
do something stupid just because the competition is doing it. MF, being
a diversification of Guitar Center, may well be using predatory sales
practices by using loss leader tactics or they simply might be sitting
on tons of stock bought at stupid cheap prices that they have "arm
twisted" a vendor into giving. Unless you have dealt with the GC boys
you might not understand. But as one who had preliminary dealings with
GC and a couple of years with MF, I know how they play hardball.
Buy the instrument from MF and be happy about it. Trust me, someone
paid for it and it's likely the manufacturer. These low prices are
nothing about customer service but more about putting the competition
out of business. When that happens, everyone suffers.
--
--
Dave Modisette
http://web.tampabay.rr.com/cmodiset/webpage/dave_modisette.htm
Sue Morton
http://www.zzounds.com/lowprices
IANAL, but I don't see any general disclaimer or other clause that would
cover the situation AndyW ran into.
I have used Zzounds many times, and used the pricematch deal once, they have
been a good company for me to do business with. But IMO they should correct
that page. It's a small thing, but if they're as reputable as they appear
to be. there should be no surprises -- on this or anything else.
--
Sue Morton
"Dave (Mod Bod) Modisette" <mod...@tampabay.rr.com> wrote in message
news:HMzig.9231$Ui7...@tornado.tampabay.rr.com...
Dave (Mod Bod) Modisette
> Here's the claim on the website:
>
> http://www.zzounds.com/lowprices
>
> IANAL, but I don't see any general disclaimer or other clause that would
> cover the situation AndyW ran into.
>
> I have used Zzounds many times, and used the pricematch deal once, they have
> been a good company for me to do business with. But IMO they should correct
> that page. It's a small thing, but if they're as reputable as they appear
> to be. there should be no surprises -- on this or anything else.
Regardless, I still don't fault ZZounds for not matching a loss leader
price. Regardless, I don't by from a retailer on price alone.
polymod
> Regardless, I still don't fault ZZounds for not matching a loss leader
> price.
Then they should simply omit it from their policy or change their policy
completely.
Poly
dick
This thread is prototype faux-Christian morality.
dick
In lieu of responsible government:
http://tinyurl.com/z6x79
"I'm not ready to make nice
I'm not ready to back down
I'm still mad as hell and
I don't have time to go round and round and round
It's too late to make it right
I probably wouldn't if I could
'Cause I'm mad as hell
Can't bring myself to do what it is you think I should" - DC
But what a fool believes he sees
No wise man has the power to reason away
What seems to be
Is always better than nothing
Theres nothing at all
But what a fool believes he sees..." - Doobs
The CC fools anthem
"And Satan's successes are the greatest when he appears
with the name of God on his lips." - MG
"The CC brain has a very tiny aperture to the real world
covered with a semi-permeable membrane,
intelligently designed to only pass fecal matter." - dj
"Are you brain-dead?...send in a droid."
RNC '06 Campaign Slogan
"Jesus used to be so merciful and loving of the poor.
But now he’s a Republican." - KV
"You ever had a deep-fried Twinkie?" Leba asks.
"If you condensed all the goodness of Jesus Christ
into one of those plastic wrappers, you'd have
something that would be almost -- but not quite --
as divine as a deep-fried Twinkie."
"Dictatorius Maximus"
http://tinyurl.com/papgm
David Ewer
> price.
It's a free country. They don't have to match anything, loss leader or
otherwise. But just make sure the policy is stated as such. Right now it
isn't.
Dave Ewer
Time Traveler
> This thread is prototype faux-Christian morality.
>
Back it up???
--
Respectfully,
Ru Drisi
heartsofmusic.com
It's not jazz but I like it.
- Steve Allen
dick
Nominally.
AndyW
battlespace and released the precision guided munition
news:HMzig.9231$Ui7...@tornado.tampabay.rr.com into the authorized
target cakewalk.coffeehouse and created the following frag pattern ->:
> Sorry. I don't sympathize at all. A business is under no obligation
> to do something stupid just because the competition is doing it. MF,
> being a diversification of Guitar Center, may well be using predatory
> sales practices by using loss leader tactics or they simply might be
> sitting on tons of stock bought at stupid cheap prices that they have
> "arm twisted" a vendor into giving. Unless you have dealt with the GC
> boys you might not understand. But as one who had preliminary
> dealings with GC and a couple of years with MF, I know how they play
> hardball.
>
> Buy the instrument from MF and be happy about it. Trust me, someone
> paid for it and it's likely the manufacturer. These low prices are
> nothing about customer service but more about putting the competition
> out of business. When that happens, everyone suffers.
ThanX for the alternate perspective, Dave...and No, I don't deal with
GC's...only been to one maybe twice in my life.
--
Best,
AndyW
released the precision guided munition
authorized target cakewalk.coffeehouse and created the following frag
pattern ->:
> Here's the claim on the website:
>
> http://www.zzounds.com/lowprices
>
> IANAL, but I don't see any general disclaimer or other clause that
> would cover the situation AndyW ran into.
>
> I have used Zzounds many times, and used the pricematch deal once,
> they have been a good company for me to do business with. But IMO
> they should correct that page. It's a small thing, but if they're as
> reputable as they appear to be. there should be no surprises -- on
> this or anything else.
That's my perspective as well. I would have no problem if their
pricematch had a caveat concering not selling gear below cost. It's the
doublespeak that bothers me....from ANY company, not just this one.
--
Best,
AndyW
> On Saturday 10 June 2006 08:43 a poster that claims to be dick wrote:
>
>
>> This thread is prototype faux-Christian morality.
>>
>
> Back it up???
Evidently, according to dick, truth-in-advertising is a "Chistian only"
concept. Hope dick doesn't run a business...
--
Best,
dick
Nominally.
Time Traveler
> In news:H0Eig.43113$fb2....@newssvr27.news.prodigy.net the killer robot
> dick <dick...@mail2richard.com> grabbed the controls of the spaceship
> cakewalk.audio and pressed these buttons...
>
>> Faux-Christian: A scam...
>
> B.I.T.C.H. (Belongs In The Coffee House)
>
Agreed. Apologies to the reast hear in .audio
--
Regards,
TimeTraveler
Time is the artist's enemy.
- Mohamed Drisi
Time Traveler
wrote:
> On Saturday 10 June 2006 13:43 a poster that claims to be Glennbo wrote:
>
>> In news:H0Eig.43113$fb2....@newssvr27.news.prodigy.net the killer robot
>> dick <dick...@mail2richard.com> grabbed the controls of the spaceship
>> cakewalk.audio and pressed these buttons...
>>
>>> Faux-Christian: A scam...
>>
>> B.I.T.C.H. (Belongs In The Coffee House)
>>
>
>
> Agreed. Apologies to the reast hear in .audio
hee hee Apologies to the /rest/ /here/ in .audio
Dave (Mod Bod) Modisette
AndyW
battlespace and released the precision guided munition
target cakewalk.audio and created the following frag pattern ->:
>> Evidently, according to dick, truth-in-advertising is a "Chistian
>> only" concept. Hope dick doesn't run a business...
>>
> Could be a great time to excersize "grace". My $.02
True. But as far as dick goes I'm at this point Biblically:
Matthew 7:6 (New International Version)
"Do not give dogs what is sacred; do not throw your pearls to pigs. If
you do, they may trample them under their feet, and then turn and tear
you to pieces."
Matthew 10:14 (New International Version)
"If anyone will not welcome you or listen to your words, shake the dust
off your feet when you leave that home or town."
---------------
As far a zzounds, updating their pricematch page would resolve the issue.
--
Best,
AKA Gray Asphalt
Maybe ZZsounds should buy one at the other place and drop ship it to you,
for public relations. : -) In Vegas a guy said that he would sell a car for
2000 banannas and the small claims court upheld the truth in advertising
law. Urban legend, probably.
"AndyW" <jaw...@nospam.hotmail.com> wrote in message
news:Xns97DD94D6CF67B...@66.75.164.119...