Zoom Not Detecting Microphone Windows 11
Irmgard Verzi
Zoom has worked fine forever until recently. Now, when I try to "Join with Computer Audio," I get the error message: "Failed to detect your microphone and speaker. Please make sure your devices are properly connected."
This has been a problem for about a week. I have rebooted my work laptop many times since it started. I'm on Windows 10 with a Surface Pro.
My microphone and speakers work perfectly fine in MS Teams and on Google Meet, so it seems like a ZOOM issue. Can anybody help? I got stuck when I tried Tech Support.
I'm also curious if you have or could try exiting any of the applications which could be "locking up" the microphone and speaker, and then see what happens when joining a Zoom meeting. Please make sure applications like Teams and Google Meet are not running, are fully exited, and see if that makes a difference?
Thanks Jeremy!
I have tried shutting down other audio-using programs to no avail. I have shut off MS Teams. I have shut off Logitech Camera Settings (camera has a microphone). Does not work.
I cannot think of any changes that have occurred recently, of course, our PCs are changing all the time, aren't they?
And, Zoom audio works fine on my other laptop, with my same Zoom account.
Any other ways I can troubleshoot or get help on this. I'm a heavy Zoom user and switching to my personal PC when I'm working or using my cell phone is really burdensome.
Hi @WillThalheimer thanks for the additional information. Ok, I think we should go into the Zoom client before you try to join a meeting and start there, see what the audio settings are showing. If you can open Zoom (I would still recommend closing any other apps running which may use the mic first) and click on "Home" at the top and then the little settings icon in the upper right
Click on "Audio" on the left and then you will see audio settings. Here you can use the drop downs to pick your speaker and microphone, and even have "Test" buttons that let you test Zoom outside of a meeting. There are other audio settings there, too, such as suppressing background noise (sometimes Auto works great but you can also set this to High if needed). What happens when you play with the different speaker and mic options and test each one?
i have the same problem I have HP laptop with built in Realtek mic and speakers as default It used to work with Zoom but no longer. I have downloaded the latest Zoom software to no avail. They work on every otherapplication.
Same here! The problem happened all of a sudden and is posing real problems for me as the phenomenon now happens in the middle of meetings and not just at the start. Help! I love ZOOM but will have to switch if this continues to pose a problem.
Hi @arenker43 did you possibly try the other ideas from the thread? Settings in the Zoom client, exiting every other application just to see if they are interfering? If those don't work, try completely uninstalling Zoom and reinstalling?
I'm having the same issue. Zoom suddenly started giving me Microphone not detected error, I've tried everything. It's a 5 month old laptop, mic & speakers work on all other apps, test fine in general settings. But when I go into ZOom and test, sound is garbled. I've done Windows updates (Windows 11) and uninstalled and reinstalled Zoom and I still can't fix. APparently there is no customer service for Zoom to call or text to a live person?
I've tried every thing suggested here in this thread and still have the problem. I can start or enter a Zoom session fine then suddenly a blueish line appears across my image in the Zoom gallery and the message referenced above appears on the screen. I can still hear the other participants but lose audio and video and they can neither see nor hear me. I have a remote tech support service. I linked a session and I started a Zoom meeting. We had the Computer and Zoom settings windows opened and watched as suddenly the audio and video settings on Zoom just disappeared. Running on a desktop with a webcam. No other audio or video services installed.
Same here - no issues with Google Meet or Skype or anything else. No difference between using a Bluetooth device or a wired headphone or just my laptops speaker/microphone. Just suddenly saying they couldnt detect the audio suddenly, and it would be temporarily fixed simply by unplugging and plugging the device back in. Reinstalled, updated, and my laptop is brand new.
Before doing anything, we need to ensure that the Microphone is working as it should be to exclude a hardware failure. Open a voice recorder app on your mobile, and record a quick test message. Then connected the headphones and do the same again, when listening back, you should be able to hear a difference between the recordings this will give tell us that the Microphone is working.
If you do not see that its says, connected to Voice, music that means the microphone is not picked up, and by association, all applications like Team, Slack, Webex, Skype, Lynx, etc will not be able to detect the microphone. If this is the case, please continue to the next steps below.
If you have Windows 7, 8, or 8.1 devices, please shut down the device and re-start, if you are using Windows 10, please select restart because the re-start will perform a full shut down when restarting. Once re-started check again, if the problem continues try the next step.
Once done, please press and hold the power button on the headphones for 5 seconds or until the led flashed blue and then re-pair the headphones with windows. If the problem continues, please try the next step below.
Had the same issue (but with a different microphone) on my Windows 10 (Lenovo Y700 laptop): mic audio quality in Zoom - crystal clear, in Skype and MS Teams - nobody could hear me (as well as in windows settings the mic level was not moving).
What solved it was a reinstall of Realtek HD Audio Driver (link: -audio-codecs-high-definition-audio-codecs-softw..., the driver automatically removes the existing version during installation). After that, the mic sound quality is crisp and clear across all programs.
I found the problem for my laptop. There isn't a physical switch to turn the camera/mic on and off, but there is a logical switch on F10 key, so the combination Fn + F10, or just F10 if you have permanently locked those function keys, is what you need in order to turn the camera/mic module on and off. For reference Samsung calls this the 'Block Recording mode' and using Fn + F10 you can turn it on or off. That fixed my issue.
Same here, it seems that the built-in camera and microphone of the 15 inch Samsung Galaxy Book Pro 360 stopped working. Is this because of a recent Windows update? I tried everything that I could think of, i.e. updated all drivers via Samsung Update app, installed all the latest Windows 11 updates, ran the troubleshooter, uninstalled and re-installed all relevant drivers, etc. Still no joy, it's like the camera and mic module are not visible by windows. Tried this in various apps like Cortana, Camera app, Zoom, etc, with the same results on all of them, no luck. As soon as I connected an external set of headphones the external mic worked fine with no issues at all. Could you please advice what to do next? Thanks
The disappointment and frustration are real when the computer cannot identify the microphone. It is possible that the device you have is faulty. However, in most scenarios, the problem is within the system.
So whether you have a wired or wireless microphone, if you want your PC to recognize it for seamless functionality, this article will help you fix this issue in 9 different ways. Additionally, you can check the FAQ section to get answers to the most common questions related to this problem.
If your computer fails to recognize the microphone, it is possible that the connection is not proper. Make sure that you have plugged the microphone into the correct port of your PC or docking station. What happens is that most of the time, the computer is unable to identify the mic because of loose connections.
For instance, if you have a If you have a wired USB mic, make sure it is plugged into the correct, functional port that is compatible with your device. Likewise, if you have a wireless microphone, like the Hollyland Lark M2, ensure the receiver (RX) unit is connected in the right spot. Similarly, if you want to connect a microphone with a standard 3.5mm jack, insert the connector into the right spot.
For example, if you are plugging the mic into one of the front ports and the device is not recognized. Use the rear ports of the PC to connect it. If the PC shows your microphone connection, the previous port is either disconnected from the motherboard or faulty. So, this first tip helps figure out the problem.
So, by uninstalling and restarting your PC, Windows will automatically try to install your audio driver after it boots up. It is just like cleaning your glasses after they get exposed to fog. You wipe them, and the view gets clearer. In the same way, reinstalling audio drivers refreshes the entire connection between your PC and microphone. However, before reinstallation, you have to uninstall the driver/device.
It is essential to check the privacy settings when your PC does not recognize the microphone. Remember, whether you have Windows 10 or 11, privacy permissions are vital in allowing or disallowing the applications to use the microphone. If these settings are incorrect, your computer might block mic access for all the installed apps, causing recognition problems.
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